St Marks Medical Centre (Tcg Medical)
Great! (65 reviews)
Great! (65 reviews)
Patient feedback reveals a mixed experience at the practice, with significant contrasts between clinical care and administrative processes. Many patients report positive interactions with medical professionals, who are frequently described as attentive, thorough, and compassionate during consultations. Reception and booking experiences receive consistent praise from satisfied patients, with staff noted for courtesy and helpfulness. However, appointment access remains a substantial concern, with multiple patients describing lengthy delays in securing consultations, extended telephone waiting times, and frustration with the booking process. Some patients report difficulty with registration procedures and inconsistent communication about appointment availability.
Clinical care quality is generally well-regarded, with patients appreciating the time doctors and nurses invest in listening and explaining procedures clearly. Blood tests and routine examinations are frequently described as efficiently conducted with professional skill. The practice environment and organisation are highlighted positively by long-term patients who value continuity and the welcoming reception team. Conversely, a minority of patients have experienced unprofessional reception interactions and challenges accessing timely appointments, which has undermined their confidence in the service. These administrative barriers contrast sharply with the competence and care demonstrated during actual clinical encounters, suggesting the practice delivers strong clinical outcomes but faces challenges with appointment availability and initial access.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience at the practice, with significant contrasts between clinical care and administrative processes. Many patients report positive interactions with medical professionals, who are frequently described as attentive, thorough, and compassionate during consultations. Reception and booking experiences receive consistent praise from satisfied patients, with staff noted for courtesy and helpfulness. However, appointment access remains a substantial concern, with multiple patients describing lengthy delays in securing consultations, extended telephone waiting times, and frustration with the booking process. Some patients report difficulty with registration procedures and inconsistent communication about appointment availability.
Clinical care quality is generally well-regarded, with patients appreciating the time doctors and nurses invest in listening and explaining procedures clearly. Blood tests and routine examinations are frequently described as efficiently conducted with professional skill. The practice environment and organisation are highlighted positively by long-term patients who value continuity and the welcoming reception team. Conversely, a minority of patients have experienced unprofessional reception interactions and challenges accessing timely appointments, which has undermined their confidence in the service. These administrative barriers contrast sharply with the competence and care demonstrated during actual clinical encounters, suggesting the practice delivers strong clinical outcomes but faces challenges with appointment availability and initial access.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Barry E.
9 months ago
Excellent!
Compassionate doctor made my painful visit comfortable
The physician conducted a meticulous examination with exceptional care. Despite experiencing discomfort from my medical issue, I felt completely at ease and comfortable throughout the consultation. My sincere appreciation goes to the doctor.
Mary H.
9 months ago
Excellent!
Compassionate care from an exceptional medical professional
Dr. Grimes was exceptional during my visit. Her compassionate approach, meticulous attention to detail, and gentle demeanor made me feel completely at ease. She truly represents the highest standard of care at this medical practice.
Michael T.
9 months ago
Excellent!
Stellar service at st marks dental clinic
Consistently top-notch service at St. Marks location
Galina G.
9 months ago
Excellent!
Heartfelt gratitude to amazing medical team
I'm deeply appreciative of all my wonderful colleagues at Team GP St Marks and Trinity - all my cherished medical professionals. My heartfelt thanks for your compassion, unwavering support, empathy, and dedicated commitment to your crucial work. With sincere gratitude and profound affection to each and every one of you.
Chris (.
9 months ago
Average!
Confusing survey with no clear purpose
I've previously completed the survey via SMS.
A. T.
9 months ago
Bad!
Frustrating and unhelpful medical appointment experience
I urgently required a fit-for-work medical certificate. I arrived at 8am for my appointment and explicitly stated my need for the document. Despite scheduling a 10:15 slot, the doctor didn't see me until 10:50, running 45 minutes behind. The physician then refused to issue the paper, claiming I hadn't been sick for a full week, and directed me to collect a self-assessment form from reception. This makes no sense to me, as a previous doctor had no issue providing the same document when I was ill for only 3 days. The inconsistency is frustrating and illogical.
John C.
9 months ago
Great!
Patience pays off with compassionate care
Following a 45-minute delay, the physician who examined me was incredibly kind and accommodating.
Mary B.
9 months ago
Excellent!
Smooth and professional dental visit with natalie
The scheduling went smoothly, and Natalie demonstrated excellent customer service with her warm and competent demeanor.
Mark R.
9 months ago
Excellent!
Fantastic staff at st marc's cafe
Outstanding customer service provided by all staff members at St. Marc's
Tony L.
9 months ago
Excellent!
Great service from a knowledgeable professional
My consultation with Lucy was smooth and informative. She provided clear, thorough guidance about the necessary steps and details.
Steven D.
9 months ago
Excellent!
Compassionate care that truly made a difference
My physician was attentive, carefully explaining everything in a clear and comprehensive manner. Outstanding care.
Colin R.
9 months ago
Excellent!
Great service from friendly team
Excellent customer support and assistance.
Howard M.
9 months ago
Excellent!
Exceptional service with incredible attention to detail
Extremely responsive and meticulously detailed
John H.
9 months ago
Great!
Smooth nurse saves frustrating medical check-up experience
The check-in procedure was incredibly frustrating, yet the medical examination itself was surprisingly tolerable, largely thanks to the exceptional skill and demeanor of the nurse performing the assessment.
Sandie D.
9 months ago
Excellent!
Great service from start to finish
Superb service - quick, efficient, and highly competent.
Martin H.
9 months ago
Excellent!
Consistently amazing customer service every single time
Always been impressed by the consistently warm and supportive team who go out of their way to provide excellent assistance.
Andy H.
9 months ago
Excellent!
Amazing service from caring dental professionals
Outstanding service, just as expected - truly appreciate it!
Jim M.
9 months ago
Excellent!
Compassionate doctor who truly listens and cares
Dr. Sunil Thalada provided an exceptional medical consultation today. Unlike many rushed healthcare experiences, he carefully listened and conducted a comprehensive examination of my condition. His attentive approach was refreshing in an era where patients are often quickly dismissed. I genuinely appreciate the time and care he dedicated to understanding my health concerns. I wholeheartedly endorse this physician and his professional medical practice.
Presides O.
9 months ago
Great!
Surprisingly simple yet satisfying product
This product meets expectations and does the job adequately.
Phil M.
9 months ago
Excellent!
Exceptional care and professionalism from start to finish
Arrived exactly when scheduled. The entire process was thoroughly explained, including the rationale for a subsequent consultation. Both the front desk personnel and the medical professional demonstrated exceptional courtesy and warmth. My experience left me confident in the high-quality care I was receiving.