St Mary Street Surgery

towards patients

It is always very difficult to get an appointment at this GP surgery. The receptionist asked me to call back for five weeks. When I explained that I had received a letter from the NHS asking me to arrange this screening as soon as possible, she still told me that she could only see appointments up to two weeks ahead on the system and that there were no appointments available in that period. She asked me to call again the following week. I then asked what I should do since I had already received reminder letters from the NHS. I asked whether I should inform the NHS that my GP did not have any appointments available for five weeks, and even asked if I should consider registering with a new GP. She replied that it was “up to me” and again told me to try calling next week. About 10 minutes later she called me back and said that a patient had just cancelled their appointment and she could give it to me. However, the appointment she offered was one month from the day I called. This left me very confused. If the receptionist could only see appointments up to two weeks ahead on the system, how was there suddenly a cancelled appointment available one month ahead? I would like clarification on how the appointment system works, as this experience was very frustrating, especially given that I was trying to arrange an NHS-requested screening.

Supportive Care During My Health Journey

I Relocated to St Mary's in December 2024 I must emphasize that my overall experience has been absolutely phenomenal! Despite struggling with health challenges, the reception staff and medical professionals have been incredibly supportive Since my interactions have been frequent, the team has provided me with an exceptionally compassionate and reassuring experience, ensuring I never felt isolated while managing my ongoing health concerns throughout the year. My deepest gratitude to them. 5 star ⭐

Friendly Staff Saved My Day

Consistently supportive and compassionate

Quick and Caring Doctors at My New Practice

I've been with this medical practice for a short while since relocating from Wales, and my experience has been exceptionally positive, particularly with Dr. Kerr. They are significantly more competent compared to the healthcare providers I previously encountered. The staff have been incredibly prompt and effective in addressing my medical needs. FANTASTIC DOCTORS

They treat you like your a child, a fake smile, a nod

Awful practice, I've rarely seen the same doctor twice. I've been told to take vitamins, exercise for osteoporosis, my back, restless leg syndrome has been completely ignored. I have liver cirrhosis and am supposed to have regular blood works, yet in nine yrs I've had approximately 5 tests and they've prescribed medications that shouldn't be prescribed to someone with cirrhosis

Staff Ruined My Entire Visit

Unhelpful and unprofessional employees

Caring staff at my local clinic

I'm genuinely perplexed by the negative feedback some have shared. Throughout my experience, the physicians at this medical center have consistently provided exceptional care. Scheduling has always been convenient, with receptionists accommodating my appointment needs, and the nursing staff remains compassionate during every blood test interaction. The entire team demonstrates remarkable dedication, working diligently despite inevitable limitations. They may not work magic, but they undoubtedly give their utmost effort. A bit of gratitude from patients would surely be appreciated and could make a significant difference.

Friendly staff and quick care at this practice

The front desk staff consistently demonstrate exceptional customer service, and my physician is truly outstanding. She attentively listens, comprehends my concerns, and swiftly moves forward with necessary actions. I wholeheartedly recommend this medical practice due to the exceptional quality of its staff.

Solved My Energy Mystery at the Clinic

Visited to investigate the reasons behind my persistent fatigue and dizzy spells. The staff were incredibly supportive and provided valuable assistance.

Dr. Worth's Caring Approach Made Me Feel Supported

The front desk is naturally hectic but welcoming. I've gotten quick responses to my digital booking and consultation inquiries, and they've been extremely helpful. I'd especially like to highlight Dr Carla Worth, whose compassionate manner is truly comforting. She listens attentively to patient concerns and provides a strong sense of support. My appreciation goes out to the entire team.

Grateful for My Long-Term Care Team

I am incredibly grateful for this exceptional surgical experience, and I cannot express enough appreciation for the remarkable care they have consistently provided me throughout the past several years.

Staff Ignored My Serious Concern

Completely unprofessional and lacking any semblance of competence

Caring doctors and staff through the years

Throughout my extended medical journey and various physician transitions, I've consistently experienced compassionate and attentive care. This high-quality treatment extends equally to the welcoming and supportive reception personnel.

Disappointing Online Consultation, Wouldn't Repeat

To be honest, I found the e-consultation response disappointing and am extremely hesitant to utilize their services in the future.

Online Triage and Caring Doctors at This Practice

Every time I've been here, I've felt genuinely heard and valued. The front desk staff consistently demonstrate warmth and professionalism. The online triage system is a personal favorite, allowing me to address minor health concerns without unnecessary in-person visits that the local pharmacy can't resolve. When I've needed to bring my children, securing timely appointments has been straightforward, and they receive compassionate care. Dr. Kerr stands out particularly in women's healthcare, an area where patients are frequently overlooked. Her approach is refreshingly understanding and comprehensive. Similarly, Dr. Harrison is an exceptional physician - direct, empathetic, and efficient in diagnosing and resolving health issues, which is exactly what patients need during hectic times. I wholeheartedly endorse this medical practice. Our interactions have been consistently positive and reassuring.

Newborn Registration Nightmare at St Mary's Surgery

(This particular review is almost 5 weeks late) What an utterly abysmal medical practice... their administrative skills and communication are woefully inadequate. They're less organized than a chaotic under-5's football team. Attempting to register my newborn baby at this surgery, I was initially handed a new registration form and instructed to return it. A week later, exhausted with a two-week-old infant in tow, I battled through parking challenges on St Marys Street - courtesy of South Gloucestershire's bizarre decision to partially close the rock street car park for some planters - only to enter and be told I needed my red book. "This wasn't mentioned during my initial registration inquiry," I protested, but the dismissive receptionist coldly stated it was policy and registration was impossible without it. Humiliated, I retreated home like a chastised child. Upon returning within 10 minutes, I discovered they had abruptly closed for a two-hour training session. Notably, the receptionist had conveniently omitted mentioning this imminent closure during my earlier interaction. This review is delayed due to yet another deplorable service experience with St Mary's Street Surgery receptionists - whom I've dubbed 'the Thornbury Gestapo' for their ruthlessly authoritarian approach. Their standard response to any inquiry is an unapologetic "no appointments, 4-week pre-booking only, call tomorrow morning at 08:30" - effectively forcing patients into an bureaucratic rat race.

Caring Team Helped Our Family Through Surgery

During these difficult circumstances, my family and I have consistently found the medical professionals to be absolutely exceptional. I cannot express enough admiration and gratitude for this surgical procedure and its profound impact on our local community.

Caring Team Guided Me Through Health Concerns

Absolutely no complaints about this medical facility - the doctors, nurses, and front desk staff truly deserve high praise for their exceptional level of care 👏 I've been dealing with some health concerns, and they've consistently kept me informed and promptly arranged additional diagnostic tests. You are all incredibly valued and respected.

Staff Made Me Feel Unwelcome

Absolutely dreadful, discourteous employees.

Quick and smooth covid vaccine at clinic

Got my sixth coronavirus vaccination at this location. The process was incredibly smooth and well-organized. Plenty of parking available right across the street.