St Marys Island Surgery

Terrible Care During Pregnancy Appointment

A truly dreadful encounter for my expecting spouse. The physician and medical staff we encountered displayed a complete lack of professionalism, empathy, and basic courtesy. Upon filing a formal complaint with the practice administrator, we were met with further disappointment as they conducted an investigation that resulted in zero resolution or acknowledgment of wrongdoing. Rather than addressing our legitimate concerns, they consistently defended their staff's inappropriate conduct and unjustly criticized my wife and me for adhering to instructions previously provided by their own team members. My strongest recommendation is to avoid this medical practice at all costs.

Quick help when wife was sick

Exceptional customer care. They truly went above and beyond. Immense gratitude. My wife was suffering from an extremely painful bout of Cystitis The receptionist provided guidance after putting me on hold, recommending I bring a urine sample to their clinic located in the Boots at Pentagon. A doctor contacted my wife promptly with test results, and a prescription was swiftly transmitted to our local pharmacy. Outstanding Service. Thank you

Dangerous Medication Change Hurt My Health

My encounter was catastrophic, resulting in hospitalization and extreme discomfort because my long-standing medication regimen—meticulously crafted by multiple healthcare professionals over years—was abruptly discontinued without any in-person consultation. When attempting to voice my concerns, I discovered I was essentially voiceless, with no meaningful avenue for escalation or resolution. Critical referrals mysteriously vanished, and comprehensive follow-up correspondence containing explicit treatment instructions seemingly disappeared into thin air, leaving no trace of adherence to proper medical protocols. This cannot genuinely be classified as patient care. I am profoundly worried about the potential impact on other patients, particularly those who are more medically vulnerable and less able to advocate for themselves.

do not care

a nightmare to get a face to face appointment and when you speak to them they do not listen or care about your problems leaving you without medication.

Referrals Lost and Patients Forgotten

A truly abysmal medical practice! I've repeatedly visited for the same unresolved health concern, and each time I'm met with complete indifference. Their referral process is a disaster - they consistently misplace or lose referral documents. Test results vanish into thin air, forcing me to undergo the same tests multiple times. The staff seems completely disconnected from patient care, making the entire experience utterly pointless. This practice fails at the most basic responsibilities of a general practitioner.

Frustrating mix-up led to extra cab ride

I was mistakenly directed to an incorrect location for my medical consultation while relying on public transportation. Consequently, I had to take a taxi to reach the actual appointment site. St Mary's Island lacks rail connectivity. The physician was prompt but appeared exhausted, which was understandable given the oppressive environment—a fan heater was blasting hot air directly at me. The doctor seemed distracted and spoke unclearly, making communication challenging.

Waited an Hour for a Pointless Appointment

Scheduled for a specific time, yet left waiting an hour past the appointed slot. Eventually, someone stirs and contacts me, leaving me puzzled why they'd set an appointment time only to completely disregard it. I've never been able to comprehend this approach.

Terrible customer service at urgent care

Steer clear of this establishment - they're completely unhelpful and will simply redirect you to dial 111 instead of addressing your concerns directly

Endless Holds and Dismissive Staff

Absolutely dreadful. The staff seem intent on crushing your spirit. Calling them means enduring endless wait times over half an hour, getting bounced between multiple representatives, and ultimately being dismissed without any genuine attention. You'll be fortunate to exchange more than a brief moment of dialogue with an actual human being! Their organizational atmosphere is fundamentally toxic. Steer clear completely, as their personnel view patients not as individuals needing medical care, but as bothersome interruptions to their day who are somehow inconveniencing them by seeking basic healthcare! That being said, you might occasionally encounter a rare compassionate individual.

Complaint Ignored After One Month

I submitted an official grievance four weeks ago and have yet to receive any acknowledgment, despite your stated commitment to "contact you about your complaint within three working days and offer to discuss with you the best way to investigate it" What is the holdup with addressing my concern?

Frustrated After a Week of Worsening Cough

I've been coughing for a week, and they won't schedule an appointment, only referring me to the pharmacy, claiming I don't need antibiotics. Now my cough is even worse after seven days. They've done their "job," but I feel terrible. What kind of system is this? I need help, but there's no assistance available except going to A&E to see a doctor because I'm feeling so awful. Rude reception, rude doctors, and they're playing with our lives.

Worst Medical Care I've Ever Experienced

Absolutely terrible medical practice! Zero compassion shown, abandoning me to suffer for two months straight and consistently failing to provide any meaningful communication or potential treatment plan.

Worst Gynecologist Visit Ever

Absolutely dreadful experience. Anyone looking for menstrual health support should steer clear of this place. I squandered an entire morning waiting, only to be hastily brushed off by the physician. She made unfounded assumptions without bothering to ask me direct questions, despite my being present and ready to provide detailed information. The doctor consistently interrupted me, preventing me from fully expressing my concerns, and seemed disinterested in listening comprehensively, ultimately failing to document everything I shared.

Worst Medical Care I've Ever Experienced

Medical professionals at this facility consistently ignore patient concerns, belittling individuals who seek their help. It seems their extensive education has only taught them to be dismissive, arrogant, and patronizing. The physician provides ambiguous and noncommittal responses, avoiding any meaningful solutions. They interrupt patients mid-sentence with irrelevant inquiries, rendering the entire consultation pointless. Visiting this practice is an exercise in futility.

Terrible customer service at the front desk

Absolutely the most incompetent front desk staff I've encountered.

Dangerous Medical Center That Should Be Closed

Anyone rating this alleged surgical facility with more than a single star is clearly either an associate of the staff or an outright fabricator. This establishment is completely unfit for its intended purpose and deserves immediate closure. Previously shut down by the care commission, it should absolutely be closed once again. The staff's apparent compliance with its disastrous management suggests they either condone or are too afraid to challenge the horrific conditions. Calling this place a medical center is an insult to the very concept of healthcare.

Caring Staff Helped Me Through a Tough Day

I've been associated with this medical practice throughout my entire life. They truly deserve a perfect rating because their service has consistently been exceptional. Recently, when I needed to address some personal matters, I reached out to the surgery about a missed appointment. Impressively, before I could even request rescheduling, they had already proactively arranged a new appointment for me. Moreover, the staff member I spoke with demonstrated remarkable empathy, recognizing my potential mental health needs and connecting me with a specialist who contacted me today. During our conversation, the professional sensitively picked up on subtle changes in my speech pattern and prompted a discussion about the emotional experiences that had previously caused me to miss my appointment. I'm genuinely grateful for their attentive and compassionate approach. Thank you for your understanding

Unhelpful response to my urgent eye problem

Sought an online medical consultation regarding an eye infection and conjunctivitis. Was directed to external eye specialists, but couldn't secure a local appointment for nearly a week. Called the medical practice seeking guidance. Encountered a dismissive staff member who seemed completely indifferent and unwilling to provide any meaningful assistance.

Long Wait at Pentagon Surgery Frustrates Patient

What a complete embarrassment. Their setup is evidently inadequate and poorly designed. I'm currently stuck waiting for a medical consultation at pentagon surgery through their online system. Are they overwhelmed by excessive patient numbers, suffering from staff shortages, or simply mismanaging their resources? I'm crossing my fingers, but feeling utterly disappointed and frustrated.

Waited Way Too Long at Reception

Disappointing patient experience. I showed up ahead of schedule and inquired whether I could consult the physician immediately or only at my designated appointment slot. The receptionist affirmed I could be seen promptly and directed me to wait. Despite this assurance, I ultimately met with medical personnel well past my original appointment time. Completely unproductive wait. Promised quick service but subjected to prolonged waiting instead.