St Marys Island Surgery

Quick flu shot with super staff

Visited the clinic for our flu vaccination today, and the organization was impeccable in terms of safety protocols. The wait time was practically non-existent - we were called immediately. Bernie and "Layna" (hope I got the name right) were incredibly welcoming and professional. They went out of their way to ensure my son felt comfortable and calm during the process. Their approach made what could have been a stressful experience for a child into a smooth and positive interaction. Truly appreciate their excellent care and compassion.

Nightmare Booking Appointments at This Clinic

This healthcare service is absolutely terrible. Scheduling an appointment is an incredibly frustrating experience. Their booking system is limited to 8am morning slots and same-day appointments only. They seem to assume everyone can waste an hour waiting on hold to make a booking. Not everyone has the luxury of sitting by the phone, especially those with children to drop off at school or who need to get to work. They seriously need significant improvements. I had hoped that a new manager might bring positive changes, but nothing has improved. We're taxpayers who deserve basic respect and a more considerate service.

Receptionists Know More Than the Doctors Here

Despite the problematic scheduling process, it seems these alleged medical professionals merely search online for symptoms and dispense medication to meet some arbitrary target. The female front desk staff appear more medically knowledgeable than the doctors themselves. I understand we're experiencing a pandemic, but it's absurd that I can freely visit a bar and drink excessively without issue, yet I'm unable to consult a physician even when fully prepared with protective gear. This medical practice is completely ridiculous.

Frustrating wait on a Saturday morning

Spent hours stuck on hold, only to be informed no availability until Monday - seriously, what are our tax dollars even funding?

Worst Doctor's Office I've Ever Visited

Chaotic communication breakdown across all levels - between staff and patients, and among medical professionals. The administrative team appears completely ineffective, a sentiment seemingly shared by the doctors themselves. The front desk personnel demonstrate a notable lack of initiative and engagement.

Waited Weeks for a No-Show Appointment

I endured an interminable phone wait, only to schedule a telehealth consultation three weeks out. When the appointed time arrived, no one reached out to me. The experience was so frustrating that I was reduced to tears. What exceptional "service"—said with the utmost sarcasm.

Frustrating wait times at this clinic

Scheduling a doctor's appointment here is impossible, and getting a return call is equally challenging.

Terrible paediatric care at this local surgery

Typically, I strongly support the National Health Service, but this particular medical practice falls short of expectations. While occasionally you might encounter competent front desk personnel and satisfactory doctor consultations, such instances are rare. The children's healthcare services have been particularly disappointing. My recommendation would be to seek alternative NHS providers or explore the increasing private medical options available locally.

Saturday Appointment with Dr. Onyemi Was Perfect

Fantastic experience! Securing a Saturday slot, which is uncommon for most medical practices, was a pleasant surprise. Dr. Christopher Onyemi conducted a comprehensive examination of my husband, leaving us thoroughly satisfied.

Frustrating Phone Call About My Confusing Test Results

I recently had a scheduled phone consultation that went awry. The phone rang just once before cutting off. When I immediately called back, the staff member informed me that my blood test results were normal across all parameters, except for the blood count. Subsequently, the doctor declined to speak with me again, and the receptionist claimed I had missed my appointment and lost the chance to consult with the physician. She suggested that because I'm on vacation, I must wait until I return. Do these people not understand the concept of roaming? I requested clarification about the specific issue with my blood work, but the secretary insisted she couldn't provide those details. It was perplexing that she first hinted at an abnormality and then refused to elaborate on what was wrong. The entire conversation was conducted in an unnecessarily condescending and pedantic manner, leaving me frustrated and uninformed about my own health status.

Friendly doctor changed my medical practice experience

I've been a patient at this medical practice for more than three years, and until recently, I had no desire to visit. However, after consulting with Dr Mayo, I am thoroughly impressed with the comprehensive care and exceptional service I've received. Truly, there's nothing I can criticize about my experience.

Registering Here? Prepare for Bureaucratic Chaos

Good luck attempting to sign up with this organization within a 30-day window—the entire process is an exhausting, step-by-step administrative ordeal. Just make sure you stay healthy during your registration journey, and you might just survive.