St. Mary's Surgery
Great! (4 reviews)
Great! (4 reviews)
Feedback reflects a mixed experience at the practice. Most patients report positive interactions with clinical staff, who demonstrate strong knowledge and responsiveness in urgent situations. Long-term patients particularly value the continuity of care and describe the team as helpful and professional, with courtesy evident across all interactions.
However, one patient experienced difficulty at the reception desk, which prevented them from accessing clinical care during their appointment. This suggests that reception experience and initial access to services represent areas where the practice could improve, particularly in ensuring patients can progress beyond the front desk when presenting with medical concerns.
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Reception
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Feedback reflects a mixed experience at the practice. Most patients report positive interactions with clinical staff, who demonstrate strong knowledge and responsiveness in urgent situations. Long-term patients particularly value the continuity of care and describe the team as helpful and professional, with courtesy evident across all interactions.
However, one patient experienced difficulty at the reception desk, which prevented them from accessing clinical care during their appointment. This suggests that reception experience and initial access to services represent areas where the practice could improve, particularly in ensuring patients can progress beyond the front desk when presenting with medical concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tony D.
one year ago
Excellent!
Staff were polite and helpful throughout
I would like to express my appreciation for all the team members at this surgery. Having been a patient for several years now, I can genuinely say that the standard of care has been excellent. The entire team demonstrates courtesy and professionalism, providing a high quality service. 5 Stars 🌟
Shirl G.
2 years ago
Excellent!
Staff went out of their way to help
This is an excellent GP practice. The clinical staff demonstrate strong knowledge and maintain current expertise. All team members are genuinely helpful and willing to go the extra mile for patients.
Barry P.
3 years ago
Excellent!
Long-standing patient valued for emergency response
Outstanding experience at this dependable practice. Have been attending since the 1990s. When facing a serious urgent situation, the team responds promptly and effectively.
Paul T.
3 years ago
Bad!
Reception wouldn't let me past the desk
Mid-morning appointment time. Very poor service experience. Attended the surgery with a physical complaint but was unable to proceed beyond the reception desk. Pleasant recollections of a visit to a scenic location elsewhere.