St Mary's Surgery

Frustrating phone system with rare helpful staff

The phone system is utterly inadequate. Consistently, there are prolonged waiting times, preceded by a recorded message about Ask My GP, which fails to address all appointment needs. Then the waiting begins! In my most recent experience, I endured over an hour before being abruptly disconnected and forced to redial, only to find myself eleventh in the queue! To their credit, the staff are invariably apologetic and incredibly supportive. That is, when you finally manage to reach them! The Ask My GP service itself, however, is commendable.

Transformed surgery with top-notch care and service

Exceptional medical practice! It was already decent before its renovation, but since reopening, the surgery has a warm and inviting atmosphere and appears well-structured. The staff are remarkably cordial and attentive, and the appointment booking system works smoothly (admittedly, it can get hectic and you need to act fast, but that's typical everywhere these days). I'm genuinely impressed with how professionally and effectively the practice is being managed.

Great service at local medical center

Excellent medical clinic with top-notch healthcare services and a highly professional approach to patient care.

Fantastic local healthcare with caring and efficient staff

After recently relocating to this neighborhood, I signed up with St Mary's medical practice. On a Friday, I contacted them feeling unwell with a viral infection. The reception staff were incredibly supportive and swiftly arranged a return call for me. I received a same-day consultation with a doctor who was truly outstanding. When I reached out again today about a persistent cough, I was promptly seen and prescribed antibiotics. The pharmacy service was also remarkable, processing everything with impressive speed. I want to express my gratitude to all the staff I've interacted with at the surgery - I'm thoroughly impressed with their professionalism and care.

criminal disregard

The attention I have experienced having suffered a stroke can only be described as criminal neglect . I am expected to make phone calls at 7.30am. This is an an instruction by text. I am obviously too stupid to understand why I have to get up at 7.30am.

Caring and patient doctors despite nhs challenges

Our go-to family doctor's practice. Like many NHS services, this surgery is grappling with post-pandemic challenges. Despite occasional difficulties scheduling appointments, they genuinely aim to support all patients. The staff are clearly working under significant strain, and it's important to remain understanding. Getting frustrated with reception staff is counterproductive, as they're doing their best within a complex system. I was even impressed when they arranged a blood test on a Saturday, which seems designed to help manage appointment loads more effectively. My personal GP is exceptional, consistently reaching out via calls and texts, and our interactions have always been smooth. While healthcare access can be tricky everywhere, this surgery stands out for its compassionate approach. The entire team demonstrates remarkable friendliness and a commitment to patient care. I confidently endorse this medical practice and would recommend them without hesitation.

Compassionate care despite construction challenges

Despite the challenges of operating across two locations during renovations, the staff at St Mary's consistently demonstrate warmth and professionalism. Their commitment to patient care remains exceptional, making this medical practice a true asset to our community in Ely.

Exceptional healthcare with compassion and genuine care

I want to emphasize just how compassionate and supportive the staff at St Mary's Surgery truly are. Getting assistance for myself and my children has always been seamless and straightforward. Every interaction with their exceptional nursing staff and outstanding doctors has been incredibly reassuring, and I consistently feel confident that my family is receiving top-quality, professional care. My deepest gratitude goes out to this wonderful team.

Caring professionals put my mind at ease

Grateful appreciation to Dr Young and Kelly, the practice nurse, for their swift attention during my consultation today. What initially seemed concerning turned out to be less severe than I anticipated. Despite needing treatment, I'm confident in the care I'll be receiving. 😊

Exceptional medical care with compassionate professionals

Top-notch surgical experience from start to finish. The personnel were courteous and welcoming, promptly addressing every need, and the physicians demonstrated exceptional professionalism and expertise.

Exceptional family healthcare with compassionate medical support

Exceptional medical attention for all my family members, addressing both isolated health concerns and continuous treatment needs.

Friendly and compassionate healthcare team saves the day

An excellent medical practice that consistently demonstrates compassion and provides attentive support to all patients who visit.

Frustrating telehealth with minimal personal medical attention

The medical consultation primarily relies on text-based communication, which proves inadequate and frequently demands multiple interactions to address issues. For individuals dealing with persistent health conditions, the experience becomes extremely frustrating, as the physicians fail to provide comprehensive, continuous care, forcing patients to repeatedly restart the entire diagnostic process from scratch.

Compassionate care beyond my wildest expectations

I am incredibly grateful to the incredible staff at St Mary's Surgery for their exceptional care and dedication. They went the extra mile to help me when they easily could have dismissed my concerns. Their compassion and commitment truly made a difference. Thank you!

Exceptional care from a dedicated medical team

I have absolutely no complaints. Throughout the past few years, the level of care provided to me and my family has been truly exceptional. While they are undoubtedly busy and getting through can occasionally be challenging, this seems consistent with most general practices across the United Kingdom. During a critical emergency, the receptionist and on-call doctor responded with remarkable speed and efficiency - it would be unreasonable to expect more from a healthcare system that is clearly under significant pressure.

Terrible customer service at worst possible time

Absolutely zero empathy displayed by the front desk staff when I shared the deeply personal news about my mother's hospitalization and her declining mental health...

Misleading location ruins potential medical visit

Completely wrong location - they claim to be on St Mary's Street in Ely, but that's not near the Princess of Wales Hospital on Lynn Road. Get your address right and fix this mess.

Mediocre product with minimal effort

Alright

Terrible service and availability from this company

Perpetually out of stock both on their website and in physical stores. They should consider closing up shop or extending the Royal Air Force medical facility.

Best medical care with friendly professionals

The entire team, from the front desk personnel to the physicians, demonstrates exceptional kindness. Their prompt and efficient service truly impressed me. I'm confident this is the top general practice in the United Kingdom. My heartfelt gratitude to everyone there!