St Mary's Surgery

Amazing care at my local medical practice

Absolutely phenomenal medical practice! Having resided in numerous locations, I've encountered subpar healthcare services, but this surgery stands out as the absolute pinnacle. My experiences have consistently been top-notch. They've been incredibly accommodating, nearly always scheduling appointments for both myself and my child on the same day. Sadly, after relocating to Romsey, I'm compelled to switch surgeries - otherwise, I would have remained loyal to this exceptional medical team forever.

Excellent care and professional medical team

Exceptional medical procedure and care, highly satisfactory overall

Fantastic healthcare team with exceptional patient support

Efficiently run medical facility with a compassionate team, including welcoming front desk personnel, caring nurses, and attentive physicians who all contribute to a positive patient experience.

Best medical care in andover

I've encountered some challenging situations at other medical practices in the Andover area previously. However, for the past four years, my experience with St. Mary's has been consistently excellent. The reception staff are consistently courteous and welcoming, while the medical professionals demonstrate genuine compassion and professionalism. Of all the NHS facilities I've encountered, this practice stands out as the most impressive and patient-centered.

Fantastic care from st mary's surgery team

The medical professionals at St Mary's surgery are truly exceptional. Throughout my long-standing relationship with their practice, I've consistently found every single staff member to be thoroughly competent and committed to providing high-quality care. I want to express my sincere gratitude for their ongoing dedication and unwavering support, which means a great deal to me. Samantha Griffiths

Smooth surgery with caring medical team

Friendly personnel and successful medical procedure.

Exceptional care and compassion at this surgery

I'm thoroughly impressed with this medical practice. Each visit is filled with warmth and compassion. The receptionist, Sharon, was incredibly helpful in scheduling my appointment and treated me with exceptional courtesy.

Excellent healthcare with caring and responsive doctors

I've been a patient at this surgery for years, and I genuinely believe it has continually improved compared to other medical practices nearby. Scheduling appointments has always been seamless for me, and their digital application is an excellent resource for addressing non-urgent medical queries. Recently, I've utilized the online platform multiple times and have been impressed by the swift and informative responses from the general practitioners.

Terrible first impression at st mary's surgery

The client service approach here is deeply unsatisfactory. Despite recognizing the challenges facing healthcare systems, the reception staff's sense of privilege and demeanor is absolutely unacceptable, regardless of how demanding their workday might be. There's a clear deficit in compassionate patient interaction and a fundamental misunderstanding of proper customer service dynamics. My intention was simply to register after relocating to the area with no existing health issues, but I would be extremely hesitant to depend on St Mary's surgery for any medical needs given their current treatment of patients. After reviewing other feedback, it appears the persistent problem with substandard patient care stems directly from the reception team's conduct and the physicians' apparent inability to address and rectify these significant shortcomings.

Exceptional service that always goes above expectations

Whenever I interact with this business, the experience is consistently smooth and professional. The staff always makes me feel listened to, and their helpfulness and courtesy are truly commendable.

Smooth and professional service exceeded my expectations

Punctual scheduling. Staff was welcoming and professional. Outstanding work performed. Much appreciated.

Exceptional care from a dedicated medical team

I have been a patient at this medical practice for nearly a decade. The administrative team consistently demonstrates warmth and professionalism, while the medical professionals, including the nurses and doctors, have always been exceptionally supportive and reassuring. Dr. Thompson, in particular, stands out for his compassionate bedside manner and approach to patient care.

Exceptional care and compassionate medical team

Exceptional medical procedure complemented by an incredibly compassionate and welcoming team

Exceptional healthcare with warmth and compassion for decades

A truly exceptional medical practice. I've been a patient here for over three decades. The physicians and nursing staff are compassionate, well-informed, and consistently demonstrate the highest level of professional care. The administrative team is wonderfully welcoming and supportive. They always go above and beyond to help, making every interaction a positive experience. :)

Smooth and helpful service at local surgery

I contacted the medical practice first thing in the morning on August 9th, and the front desk staff advised me to come at 10 am. Upon arrival, I encountered issues logging into the system, and the receptionist initially claimed I wasn't scheduled, but still instructed me to take a seat. At 10:25 am, Dr. Vawdrey saw me, and I was thoroughly impressed by their thoroughness. The doctor conducted comprehensive examinations, carefully explained my condition, and provided a prescription. The level of care I received was exceptional, and I couldn't have asked for better treatment anywhere else. My sincere appreciation to the staff.

Helpful receptionist saves the day for busy parent

I reached out to the medical practice about a prescription for my daughter, and since it had been a year since her last medication, I was unsure of the specific details. The receptionist was incredibly supportive, digging through her files to find the medication names and guiding me on how to place an online order. This approach helped me avoid unnecessarily occupying a doctor's time that could be spent with patients requiring in-person consultations. The website's interface was straightforward and user-friendly. I'm grateful to the kind and helpful receptionist who made the process so smooth.

Negligent care led to my daughter's hospital visit

I spent an entire week desperately trying to secure a medical consultation for my 4-year-old daughter with our general practitioner. After much persistence, I finally obtained an appointment, only to receive the dismissive recommendation to administer Calpol and wait for the condition to resolve on its own. Tragically, her symptoms persisted, ultimately forcing us to rush her to the emergency room over the weekend. The staff at this medical practice demonstrate a complete lack of concern for patient health, seemingly indifferent to their professional responsibilities and collecting their paycheck regardless of the quality of care provided.

Exceptional care from compassionate medical professionals

Welcoming personnel and excellent physicians.

Consistently reliable product for my needs

Consistently reliable.

Compassionate care from amazing medical professionals

A superb medical procedure, incredibly welcoming and supportive staff, with absolutely no room for criticism of either the physicians or administrative team. Dr. Martin particularly excels at attentively hearing and understanding patient concerns, both physical and psychological.