St. Mary's Surgery

Worst reception experience at st marys gp ever

Visited the St Marys GP in Southampton, and the reception area was staffed by two women. The older receptionist was incredibly unpleasant. Her lack of professionalism and poor attitude were shocking. Instead of providing a welcoming environment, she made patients feel uncomfortable and unwelcome. Her conduct is completely inappropriate for a healthcare setting. She seems entirely unsuited to a customer-facing role and her behavior is totally unacceptable. Management should seriously consider her continued employment, as her demeanor is unprofessional and detrimental to patient care.

Surprising healing and nostalgic family vibes

Martin was significantly more supportive and attentive compared to the medical staff at Mulberry, and as an added bonus, he bears a striking similarity to my father!

Quick and efficient medical care at st mary's

I was dealing with an infection and required antibiotics, and the entire process from my initial phone call to St. Mary's Surgery until I returned home with my prescription took just an hour and a half. While I understand they likely have hectic periods, every staff member I interacted with was professional, helpful, and clearly knew their stuff. Absolutely fantastic service!

Terrible service from unprofessional and dismissive gp practice

I've repeatedly asked to avoid appointments with a particular doctor due to his consistently discourteous and dismissive demeanor. These requests have been completely disregarded. This practice represents the most chaotic and poorly managed medical office I've encountered in the entire southern region. The staff should feel ashamed of their professional conduct. A simple glance at the existing patient feedback would reveal the widespread dissatisfaction.

Compassionate care when i needed help most

Welcoming and Helpful front desk personnel. Prompt assistance from the team, offering immediate guidance and alternative solutions during an urgent situation.

Terrible mental health care at this doctors surgery

This medical practice is absolutely revolting Every mental health professional consistently deceives patients directly, and when you seek assistance with any concern, you are almost always entirely disregarded The mental health staff at this facility make commitments and pledges to patients, only to blatantly renege on them later Do not under any circumstances place your trust in them

Disappointing change forces patients to seek new healthcare

I've been a loyal patient at St Denys for years, but that's changed now. I've officially switched to a different medical practice. Many of my relatives have also departed due to the merger with St Mary's and Shirley, which I strongly disagree with. The quality of care has noticeably declined, and I'm aware that numerous other patients are planning to seek healthcare elsewhere as well.

Worst surgery ever terrible customer service nightmare

I've been with this surgery for a month, and the medication request process has been incredibly frustrating. Once, I waited 40 minutes on a call before giving up, then tried again and was stuck in a queue. I submitted an e-consultant form after a difficult process, but despite promises of a next-day callback, nothing happened. Concerned, I visited my pharmacy during my lunch break, and they confirmed no medication request had been received. I called the surgery again, and a staff member assured me the request was processed and would be ready by Friday. However, when I returned to the pharmacy, they found no record of the request. I called again, and another staff member claimed no request or e-consultant form existed. Each conversation brought conflicting information, and when I tried to explain my situation, the staff member repeatedly put me on hold and seemed dismissive. Her rude tone and unwillingness to listen left me feeling helpless, and I ended up crying after the call. I contacted 111 and, fortunately, found another surgery that registered me within 20 minutes. The new staff were compassionate, noting my high blood pressure and offering water. They were shocked when I described my experience with St. Mary's surgery. I warn others to be cautious of this surgery, as their treatment can severely impact one's mental health. I have no idea what they're doing or what they're being paid for. Thankfully, I'm now registered with a much more competent and caring surgery.

Frustrating healthcare with zero personal attention

For over half a decade, I've been registered with this medical practice, yet I remain completely unfamiliar with my assigned general practitioner. I've never actually met them face-to-face. Telephone consultations are the only option (and even those are rare), with a different anonymous voice each time. Securing even a brief conversation with a healthcare professional feels like an impossible task. Their preferred method is an online e-consult, after which someone might eventually respond. The catch? You can only submit this during an extremely narrow window of one hour on workdays, specifically between 8 and 9 am. I've discovered that navigating healthcare here requires significant personal initiative. Patients must independently research their medical conditions, understand potential treatments, and then assertively request specific tests or specialist referrals. Without such proactive approaches, medical concerns are likely to be minimized or completely ignored. This system presents a substantial challenge, particularly for individuals who are already vulnerable or struggling with illness.

Horrible service and zero privacy at this clinic

The employees lack professionalism and intrude with inappropriate personal inquiries, broadcasting private details loudly in the shared waiting area. Additionally, the digital check-in system is consistently malfunctioning and unreliable.

Terrible medical care at southampton doctors surgery

The most appalling medical practice in Southampton. The complete lack of empathy from receptionist Natalie during our phone interaction was astounding, even when rigidly following her triage script. Local hospital data clearly demonstrates how little genuine patient care this surgery actually provides. To anyone in need of medical attention, I sincerely wish you the best possible health and strongly recommend finding an alternative healthcare provider. For medical professionals seeking employment, I urge you to explore other opportunities to avoid being associated with this substandard facility. From examining additional reviews and responses from "management," it is evident they should cease recommending formal complaints (which will undoubtedly be disregarded) and instead genuinely listen to the numerous critiques highlighting their inadequate service. They demonstrate absolutely no commitment to patient welfare, and I am utterly bewildered that the CQC continues to permit them to treat people in such an unacceptable manner.

Frustrating e consulting with zero customer support

Absolutely dreadful e-consulting experience. I was left frustrated after spending time answering questions, only to have the session abruptly terminate right after 7 pm. You'd expect a more considerate system that allows you to complete your consultation. Now I'll have to restart and go through all the questions again in the morning. The service is utterly unacceptable and completely unprofessional.

Nightmare doctor destroys every patient encounter

Each time I go, it's a mental ordeal! Undoubtedly the most terrible general practitioner in the entire United Kingdom!

Compassionate care when we needed it most

Arrived at the medical facility around 5 PM yesterday, feeling extremely anxious, accompanied by a relative. The delightful receptionist handled our situation with exceptional compassion and professionalism. Much appreciation.

Terrible surgical skills wasted my time and money

absolute disaster of a surgical procedure. they should have just flushed the healthcare funds down the drain instead of performing this travesty

Worst medical experience of my life

Steer clear of this medical office—their service is absolutely terrible.

Persistence pays off in customer service battle

I was asked to provide unnecessary paperwork that wasn't legally required. Only after I mentioned escalating the issue to management did they promptly process my registration. I'm left wondering why they couldn't have handled this efficiently from the start.

Worst medical care ever nightmare of southampton

The most dreadful medical practice in Southampton. They completely refuse to interact with me in any meaningful way. They ignore my medical records and have rejected all treatment for my diagnosed health conditions. They prevent me from communicating, consistently miss booked appointments. Dr Houghton unexpectedly arrived at my home demanding immediate attention instead of respecting the scheduled time, and rather than referring me to ENT or myofacial surgery for my broken nose and fractured skull from a GBH incident, he examined me without a chaperone, consent, or warning, pressing on my head injury and broken nose, causing further trauma that I had already received compensation for, and breaking my teeth. He then reported me to mental health services for being distressed. Mental health confirmed my reaction was entirely reasonable. Because he denied me further care, I requested a GP change. I was assigned to Dr Carrington, with whom I already had previous issues after 111 referred me due to a glass foot injury. She claimed my mental illness meant I was refusing walk-in clinic treatment. I'm housebound in a fourth-floor flat with an injured foot. Mental health confirms I'm physically ill, which deeply upsets me. My mobility limitations prevent clinic attendance. Dr Carrington refuses communication. The receptionists are hostile, unhelpful, and consistently dishonest. They provide misleading information about speaking to doctors and nurses. No complaints alter my treatment; they disregard my files. My lifelong disability means their mental health-focused approach is discriminatory and costly. Expensive antidepressants could be replaced by affordable antihistamines. Institutional care costs exponentially more than community support. Mental health services have become frustrated and stopped engaging. After near-fatal malnutrition, promised community support never materialized. I'm denied monthly medical contact. The previous practice manager blocked my system access and documented this. Dr Houghton discontinued my allergy medication to challenge my diagnosis, despite my 1980 ENT confirmation. Medication withdrawal for diagnosed conditions constitutes human rights violations. Weaponizing medical authority to cause harm is abusive. Refusing care is neglectful. Failing to complete DWP forms, causing payment interruptions that leave vulnerable individuals without food, represents systemic abuse. GP relocation is impossible due to boundary restrictions. This treatment is completely unacceptable.

Fantastic tool for personal and professional growth

An exceptional approach.

Compassionate care when i needed it most

Throughout my time as a patient, I've consistently experienced top-notch care from every healthcare professional I've encountered, ranging from physicians and nurses to paramedics and administrative personnel who handle challenging responsibilities with skill. The EConsult platform suits my communication preferences perfectly, as I find written interactions more comfortable, and I've always received prompt and suitable follow-up responses. This year brought me substantial personal challenges that significantly impacted my health and emotional state, and I initially felt somewhat ashamed about seeking help, believing I should be managing more effectively. However, the compassionate and comprehensive support I received during my recovery was so exceptional that I felt compelled to share my positive experience. I am genuinely grateful to the entire staff for their outstanding care and understanding.