St. Mary's Surgery

Uncomfortable encounters with the staring receptionist

I'm generally satisfied with the medical staff, but the constant, uncomfortable gaze of the blonde receptionist makes me dread visiting the clinic. Another person has also remarked on her inappropriate staring, which feels incredibly awkward and disrespectful. I want to be clear that I'm not interested in any advances. If her intrusive staring continues, I'll have no choice but to file a complaint. Her behavior is totally unprofessional and inappropriate. I come to the clinic because I'm unwell, and the last thing I need is to feel like I'm being scrutinized or made to feel uneasy, whether due to my age or for reasons that are deeply unsettling to contemplate.

Heartless service hurts those who need help most

Neglect and disregard for those most in need of support, this establishment demonstrates a callous approach to human welfare. Their treatment of vulnerable individuals reveals a profound lack of compassion and basic human decency.

Friendly service with flexible scheduling

Incredibly accommodating personnel who consistently go above and beyond to schedule you at your convenience

Compassionate care that saved my health journey

I couldn't be more pleased with this medical practice! The staff, from the doctors to the reception team, were incredibly welcoming and professional. When I was struggling with a serious respiratory infection, they acted swiftly, scheduling me immediately and promptly prescribing antibiotics. Switching from my previous practice in Cameley to Timsbury was definitely the right decision. The care I've received here has been absolutely top-notch in every respect. Massive appreciation for their outstanding service and dedication! :)

Friendly and attentive service made my day

The employees demonstrate exceptional courtesy and are always eager to provide assistance.

Unhelpful doctor dodges critical covid vaccine questions

I reached out to Dr. Snook seeking clarity on the potential adverse reactions related to the Covid vaccine, but she declined to address my inquiries. My questions were straightforward: whether the vaccine prevents transmission, halts infection, what potential side effects exist, and if any fatalities have been linked to its administration. Despite my request for information, she completely avoided providing any answers or explanation.

Fantastic care with one grumpy receptionist exception

Exceptional medical procedure where I genuinely felt heard and supported. The staff, especially the doctors, were incredibly welcoming and attentive. However, I'm deducting one star due to a recently added senior receptionist who consistently overlooks me, lacks any semblance of warmth, and creates an unwelcoming atmosphere with her persistently gloomy demeanor that makes me feel distinctly uncomfortable.

Exceptional service with a smile

Consistently courteous and supportive, with a welcoming demeanor that makes every interaction pleasant.

Exceptional care and support from start to finish

Exceptional medical procedure with an outstanding team. The physicians and personnel are incredibly supportive, and scheduling is consistently prompt. Their reception team is always responsive and eager to assist with any questions or concerns.

Exceptional healthcare with speedy appointments every time

I've been a patient at this medical practice for seven years, and they've consistently been exceptional. My children always secure appointments promptly, and I never experience delays longer than a couple of days. This service is significantly superior to other practices where patients often endure lengthy waiting periods. The healthcare professionals have consistently provided outstanding care, and I wholeheartedly recommend these GPs.

Caring doctors who saved my childs health

This medical practice has consistently delivered top-notch care to my family. The physicians have been incredibly vigilant, identifying potential serious health risks for my child and promptly securing a hospital admission to the children's ward. They have always prioritized my child's well-being without taking unnecessary risks. Their approach to antibiotics is commendably cautious, prescribing them judiciously and only when absolutely necessary. Prescription management is handled with remarkable speed and precision, and the front desk staff are exceptionally helpful. The blood-drawing technician demonstrates remarkable skill, and the nurse performs cervical screenings and immunizations with remarkable professionalism and efficiency.

Unprofessional doctor with poor medical understanding

Deeply let down by the medical expertise demonstrated by this general practitioner