St. Paul's Clinic

Helpful staff

Kath was particularly helpful in dealing with a prescription problem.

Terrible medical care avoid this awful practice

Absolutely terrible medical facility with staff who lack basic professionalism and human decency. The personnel are not only incompetent but also display a harsh and unsympathetic attitude towards patients. Their approach is completely unacceptable, and they desperately need a wake-up call. I strongly advise anyone seeking medical care to avoid this practice at all costs and find a more compassionate and competent healthcare provider.

Friendly support made my day better

Extremely useful and supportive.

Compassionate care that truly heals and supports patients

I am profoundly grateful to this medical practice for the exceptional treatment I've experienced. Dr. Muluko was an attentive listener who allowed me to fully express myself without interruption, meticulously explaining every detail in a way that restored my hope and bolstered my confidence in healing. Dr. Ponnle demonstrates remarkable compassion and a soothing demeanor — she genuinely comprehends my challenges with chronic illness and exhaustion, consistently communicating with remarkable empathy and supportive reassurance. Natalie at the front desk is an absolute treasure. Her consistently bright and welcoming attitude makes an enormous difference, particularly for someone like myself who experiences anxiety when interacting with others. She transforms the practice's atmosphere, making it feel genuinely inviting and comfortable. Collectively, they have made me feel truly heard, validated, and genuinely cared for — a sentiment I cannot overstate my appreciation for. Ivy Salijeni

Compassionate care saves the day at st pauls

The staff at St Pauls are truly its most valuable asset, with every interaction characterized by pleasantness, warmth, friendliness, and professionalism. It's unfortunate that they frequently face staffing challenges, especially regarding telephone communication, which seems to be the primary source of frustration in other reviews. As previously mentioned, my initial perspective was more critical. During my clinic visit this afternoon, paramedic Aaron kindly clarified a scheduling misunderstanding, noting that Caroline was unavailable and acknowledging that my Google review concerns were documented in my patient file. Aaron went above and beyond to ensure my comfort, meticulously addressing my needs and creating a sense of safety. He expertly diffused any perceived tension from his colleague Cath's reminder texts. His approach exemplified patient-centered care, and recognizing Caroline's five-week absence, he comprehensively managed my primary concern of medication access by conducting a thorough review independently. I sincerely hope the clinic's leadership recognizes the exceptional caliber of their staff and is committed to providing additional resources to support their continued excellence. The majority of challenges I've experienced over time relate to staffing limitations and the somewhat confrontational tone of patient text message communications, which I believe warrant substantial reconsideration. Despite these observations, I have consistently received nothing short of exceptional service. Every medical concern has been compassionately addressed, leaving me feeling genuinely supported and fully accommodated throughout my interactions.

Worst clinic ever terrible service and zero appointments

Absolutely unacceptable. This establishment is more of a farce than a medical facility. I've been phoning every morning for more than a week, often enduring hour-long wait times, only to be told: "No appointments available today, try again tomorrow!" The same response daily. Always "tomorrow." Do you genuinely believe people's time and emotional well-being are insignificant? Constantly promising "tomorrow" raises the question: when will you actually provide any appointment? Effectively, this means no service exists at all. This is not a clinic. It's a futile call center offering zero solutions. How can you claim to be a medical facility when you cannot schedule a single patient appointment? My wife required urgent medical attention, yet we've been shuffled around for over a week. This negligence and incompetence are potentially life-threatening. Healthcare is not a trivial matter. I am committed to filing a formal complaint with NHS Wales and the appropriate regulatory agencies. If you care about your health and personal time, steer clear of this place.

Compassionate care that truly makes a difference

I've never encountered a general practice surgery as supportive as this one. Every staff member makes me feel genuinely heard, and their compassion is evident in every interaction. Scheduling appointments is straightforward, and the warmth of the team has truly transformed my perception of healthcare. This practice stands out as the most positive medical experience I've ever had :)

Terrible customer service ruins my entire experience

For the past several days, I've been attempting to schedule an appointment, and each time I'm forced to wait in a long line. The rude staff member consistently dismisses me, telling me to call back tomorrow. They show absolutely no concern or empathy for the frustration and inconvenience I'm experiencing.

Unprofessional staff drove me away from clinic

I visited this medical practice in the past, and I ultimately departed due to the physicians' disrespectful attitude and unwillingness to hear my concerns. I'm relieved I found a more professional and attentive healthcare provider.

Exceptional service from kath and the team

Kath at the front desk is absolutely fantastic. I reached out near closing time, and she was incredibly supportive and went above and beyond to assist me. This medical practice is outstanding, and I wholeheartedly endorse it. The entire team, from the support staff to the physicians, is exceptional. A big thank you to St Paul's clinic!

Compassionate doctor and stellar reception staff

I've been a patient at this medical practice for several years, and I must commend Doctor Paul for his exceptional approach. He truly takes the time to listen carefully to patients and goes above and beyond to tackle their health concerns. I've never felt hurried during my consultations, and he consistently provides undivided attention. The reception team deserves high praise as well, especially the delightful short Asian lady who is always courteous and efficiently manages the front desk. 👏👏

Compassionate doctors and caring staff at st pual's clinic

Hello, St Paul's clinic boasts a diverse group of doctors and patients. Dr. Sharma and Dr. Sanjay are particularly skilled at diagnosing illnesses and presenting treatment options. They are very supportive in helping patients recover and ensuring proper follow-up care. At the front desk, Jusna is consistently helpful and goes out of her way to assist patients, both in person and on the phone. Dr. Obelanadew is an incredibly kind and respectful professional with a delightful sense of humor. Although not always available, she is excellent with children and shows genuine passion. Dr. Ponly is also very compassionate and has a special talent for communicating with young patients, making them feel comfortable while understanding their concerns. Overall, I believe St. Paul's clinic provides exceptional, supportive care for all patients. Apologies if I may have misspelled any names...

Great service from caring medical team

Excellent primary care physician and medical team. Consistently supportive and accommodating.

Great staff and smooth service experience

The service was excellent, and the staff displayed exceptional politeness. Everything about the experience was top-notch.

Great customer service at local clinic

The team provided top-notch assistance. Personnel were incredibly friendly and helpful.

Great service from caring medical team

Exceptional encounter. Superb general practitioner.

Friendly staff delivers exceptional customer care

The staff here are truly exceptional, and their customer support is top-notch. They consistently demonstrate a proactive and accommodating approach, always eager to assist in any way they can.

Incredible healthcare experience at st paul's clinic

Consistently top-notch care that never disappoints. St Paul's Clinic continues to impress, and I'd happily endorse them without hesitation.

Exceptional medical care at st paul's clinic

I've been a patient at St Paul's for years, and I can confidently say their team is top-notch. The staff are consistently professional, welcoming, and supportive. Their doctors are exceptional and provide outstanding care and assistance.

Terrible service and unhelpful staff at medical practice

Why did you feel compelled to discuss prescription differences? I was highlighting that fundamental examinations were being rejected. You've failed to address my actual concern. I'm not seeking medication, but rather basic routine health screenings that you're refusing to provide. Your medical staff are dismissive and unhelpful. Why do you expect patients to endure such treatment? Where have you seen indications about abusive patients?! Nowhere. This reflects entirely on your personnel. edit: I will be departing this medical practice. They're incapable of performing basic health checks and are pushing patients towards private care, bizarrely claiming it's different from NHS practices elsewhere in the UK when I request a routine check I previously received in Bristol. They mishandled my name during registration, refused to correct the error, and demanded I return in person with all documentation. I've lost count of how many times I've listened to their phone message, only to be abruptly disconnected when reaching reception. When I mentioned being hung up on, their response was merely, "OK". Not to mention their terrible attitude... May this place receive help. I don't believe these are inherently bad people, but something is fundamentally wrong here.