St. Paul's Clinic

Terrible service and zero help for patients

I'm completely frustrated with their scheduling process. For a full week, I've been unable to make any progress, and every time I attempt to contact them, they're constantly occupied. When I finally get through, they claim no slots are open and suggest calling back the next morning. This endless loop continues, and meanwhile, my medical condition is progressively deteriorating.

Terrible service and rude staff at medical center

I've been repeatedly denied an appointment, with the receptionist consistently offering various excuses to prevent me from seeing the doctor. Today marks the third time I've called, encountering the same unhelpful staff member who uses the same dismissive lines about why they can't schedule me. When I emphasized that I'm unwell and desperately need medical attention, she simply hung up on me. This is absolutely the worst medical practice. I'm absolutely certain I'll be switching providers because it seems they're more interested in avoiding work than actually caring for patients.

Frustrating medical experience with poor scheduling

If you're looking to squander your precious hours, go ahead and schedule with this practice. But if you genuinely want to actually see the doctor, make absolutely certain you arrive at least 3 hours prior to your set appointment, since they have a habit of arbitrarily shifting your scheduled time without any notification whatsoever :)

Great service and caring medical professionals

My spouse has recently become a patient at this medical practice. The personnel are incredibly supportive, particularly Jusna, in stark contrast to the unfriendly staff at his previous Rugby clinic. He has consulted with the physician on two occasions, and each time the doctor dedicated considerable attention to understanding his concerns and provided comprehensive guidance - quite different from the Rugby surgery where the doctor barely acknowledged patients and rushed through consultations in mere moments. He is thoroughly satisfied with the care received, and I plan to register myself and our children with this practice as well.

Warm and friendly service with a smile

Delightful individuals.

Friendly staff and professional care at clinic

The staff here are truly wonderful, with Jusna standing out as particularly supportive and kind. Medical professionals demonstrate high levels of expertise, and the front desk team provides excellent service throughout the visit.

Terrible service and discriminatory attitude at clinic

I attempted to schedule an appointment early in the day, but the receptionist was completely unhelpful. They not only declined to book me in but also refused to connect me with the practice manager. The staff member was extremely discourteous and displayed clear discrimination toward my disability. Their behavior was not just unprofessional but also appeared racially biased, which is further confirmed by other negative reviews about the staff's discriminatory attitudes.

Unprofessional and discriminatory medical office experience

I attempted to schedule a medical consultation, but the receptionist was incredibly unprofessional. She declined to book my appointment, refused to provide her name, and abruptly terminated the call. Her behavior was not only discourteous but also appeared discriminatory and offensive.

Terrible service blocking patient from urgent medical care

The absolute most frustrating medical practice to deal with. I've repeatedly attempted to schedule a consultation, but the front desk staff consistently blocks my access to a physician. They persistently suggest going to the pharmacy, even though the pharmacist has explicitly stated I urgently need to see my GP. I've been struggling with this for a week, and the receptionist is incredibly discourteous, hanging up on me after I waited an hour on the phone. I'm absolutely switching healthcare providers. I'm certain they'll be delighted when patients start leaving, as they'll have reduced administrative workload - which seems to be exactly what they desire. They desperately need to overhaul their reception team, or this medical practice will inevitably collapse in the near future.

Terrible healthcare service destroying patient's mental health

At this medical practice, certain staff members demonstrate extreme unprofessionalism and discourtesy. They consistently refuse to provide their names or contact information for management, and they are consistently unable to schedule appointments when contacted. During afternoon hours, no physicians are typically available, and there is rarely a manager accessible to address patient concerns. As a patient since 2016, I have been persistently battling these ongoing issues. Despite filing multiple formal complaints over the years, no resolution has been forthcoming. Several staff members habitually disregard their professional responsibilities and completely dismiss patient worries. The continuous poor treatment has significantly impacted my mental well-being, causing considerable emotional distress. Given these circumstances, I absolutely cannot recommend this medical facility to anyone seeking healthcare services.

Great healthcare experience at newport medical center

A top-notch general practice clinic in Newport. The physicians and support team are excellent and welcoming.

Compassionate care and understanding at its best

Transferring from Park Surgery, I can confidently say this medical practice is a welcome change. Dealing with menopause symptoms, I found Dr. Nicola to be incredibly compassionate, supportive, and genuinely empathetic. The entire staff is equally delightful. To those who have previously shared critical feedback, I recommend giving Park Surgery a try - you'll quickly realize how much better this clinic is and be thankful you made the switch.

Amazing product exceeded my expectations

Excellent product! Highly satisfied.

Incredible care at st pauls clinic

The personnel at St. Pauls clinic are absolutely fantastic. They consistently demonstrate exceptional politeness and go out of their way to be helpful. I am thoroughly satisfied with St. Pauls clinic. My sincere appreciation to them.

Worst medical experience ever, avoid this doctor

Absolutely useless doctor, provides zero assistance or support

Great service with a welcoming smile

The front desk staff was incredibly welcoming and helpful during the scheduling process. They were consistently courteous and efficient when assisting me with booking my appointment.

Great healthcare service at st paul's surgery

I've been a patient at St Paul's since I was born, with a brief stint at another practice when I relocated. The reception staff consistently provide exceptional service, demonstrating remarkable efficiency and helpfulness. Moreover, the medical professionals—both doctors and nurses—are unfailingly courteous and responsive to patient needs.

Fantastic local gp with caring and professional team

A cut above the typical general practice clinic. Friendly personnel and skilled medical professionals.

Awesome team with quick and helpful support

Welcoming staff and prompt assistance

Compassionate multilingual care at its finest

From the instant you enter the clinic, the customer service is outstanding, with a genuinely warm reception even during peak hours. I was impressed watching Jus assist clients by communicating fluently in three different languages - truly commendable! The physicians are wonderfully attentive, taking ample time with each patient. I'm thoroughly satisfied with St Paul's Clinic.