St. Peters Surgery

Great customer experience every time

Consistently received top-notch customer support.

Terrible medical service with no sense of urgency

On 6/09/2022, I rang the medical practice to schedule an appointment for my girlfriend, following their request for her to book urgently due to medication review needs. Initially, I was informed that all appointment slots were fully booked and was instructed to call back on 12/09/2022. Despite the apparent urgency of the situation, I reluctantly agreed to wait. When I called back on Monday, I endured nearly 20 minutes on hold before hanging up due to work commitments. After making three additional calls, each involving approximately 20 minutes of waiting, I finally reached a receptionist who simply told me to try again next Monday. Even after detailing the critical nature of the appointment and its supposed urgency, the receptionist merely offered a generic apology for any inconvenience. I am absolutely astonished and deeply frustrated that an appointment deemed urgent by the surgery itself appears to be treated with such apparent indifference. The level of service provided is completely unacceptable and has left me thoroughly disgusted.

Terrible service and unprofessional medical practice

I am deeply concerned about the manner in which your practice operates, displaying an utterly unprofessional and unresponsive approach to service. Fundamentally, you are completely incompetent, and I am certain that other patients share my sentiment. While I could submit an official complaint, it would be futile - there aren't enough resources or recommendations in the world to remedy the disaster you call a medical practice. What kind of surgery has Google reviews describing staff as abusive to patients? You should be shut down immediately. In fact, I am filing a complaint because if I performed my job with the same level of negligence you demonstrate, I would have been terminated on my first day. It's an absolute joke.

Terrible doctor's practice with shocking patient treatment

This general practitioner is absolutely dreadful. The doctor verbally mistreated my wife and a friend with special needs. Their appointment scheduling is archaic, forcing patients to call on the same day for a slot. Getting through on the phone is incredibly challenging, and when you finally do connect, you're immediately told there are no available appointments, despite it being just moments after the office opens.

Friendly medical team makes healing a breeze

The medical staff here are exceptional, consistently offering assistance, and the front desk personnel are equally accommodating and friendly.

Compassionate care saved my dad's life today

A heartfelt thank you to DR Robin's for their incredible care of my father today. I'm truly grateful and overwhelmed by their support during this challenging time. Without their help, I would have been completely lost. My deepest appreciation goes out to the entire team. Sincerely, Jane Skinner

Terrible customer service and zero communication skills

Stopped by this place multiple times to complete registration and sought assistance at the front desk. Unfortunately, received no follow-up communication or response whatsoever. Extremely frustrated with their subpar customer service.

Worst reception staff ever at this medical practice

The reception staff at this medical practice is absolutely appalling. The woman working the front desk is undeniably the most unprofessional employee I've ever encountered. Her communication style is shockingly disrespectful, with a condescending tone and constant sarcasm that makes patients feel utterly insignificant. Her attitude is so toxic that it's astonishing she remains employed. Every interaction leaves me feeling belittled and humiliated, which is the complete opposite of how healthcare staff should treat patients. When I call with a medical concern, I expect basic human decency and compassion, not mockery and disdain. Instead, I'm met with eye-rolling and snide comments that make me dread every interaction. I genuinely feel sympathy for anyone who must regularly interact with her, whether professionally or personally. Her behavior is so consistently awful that I've never ended a phone call feeling anything other than frustrated and disrespected. I earnestly look forward to the day I no longer have to endure her abrasive and unprofessional demeanor.

Friendly staff make covid jabs quick and painless

Exceptional personnel made our vaccination experience seamless on the 21st. We were swiftly processed and thoroughly impressed by the entire team's efficiency. A heartfelt appreciation goes out to all medical staff and physicians involved. We'd especially like to extend our gratitude to Dr. Saba for his ongoing personal support over the years. We wish him a wonderful retirement and hope he enjoys many delightful bicycle rides. Warmest regards from Geoff & Janet Brown

Quick and painless vaccine experience

I went to the medical clinic for my COVID vaccine boost, and I want to express my gratitude to the wonderful team, with a special shout-out to the incredible nurse who gave me the injection... The shot was so smooth that I barely noticed it happening!!

Lifelong healthcare heroes who truly care

Exceptional medical professionals who have consistently provided outstanding care throughout my entire patient journey. Their expertise and commitment are truly remarkable in every aspect.

Nightmare registration with incompetent medical practice

Proceed with caution. Registering with this practice is deceptively complicated. The initial form seems straightforward, but after three weeks, you'll discover you've only completed half the process. They'll insist on online registration, followed by another week of silence. You'll find yourself physically visiting the surgery to confirm your registration status, only to be left waiting outside despite ample space. When you finally manage to inquire about your registration, you'll be met with the stunning revelation that they haven't received it. The absurdity becomes almost comical - why do something efficiently when you can repeatedly complicate it? En route home, you'll receive a fleeting phone call lasting mere seconds. Attempting to return the call becomes an exercise in patience, explaining your missed call while being informed that your alleged swearing might jeopardize your registration - for a registration they claim never arrived. The frustration stems from their incompetence, not personal attacks. Ultimately, 111 becomes a more reliable option. This bureaucratic nightmare perfectly illustrates why our nation struggles with mounting mental health challenges, constantly navigating systems designed to exhaust and frustrate at every turn.

Exceptional healthcare experience with caring medical team

My spouse and I have received outstanding, skilled, empathetic, and prompt care from every staff member, including physicians, nursing personnel, and front desk representatives. The entire process was remarkably streamlined, from the initial reception through triage, consultation, and subsequent treatment. We extend our heartfelt appreciation to the entire team.

Quick and painless covid vaccine experience

Received my coronavirus vaccination at this location. The staff were incredibly quick and well-organized.

Friendly staff made my medical experience smooth

The reception staff and physicians consistently provide excellent guidance and support, making every interaction helpful and professional.

Efficient and compassionate covid vaccination experience

I want to express my gratitude to everyone who helped with today's COVID-19 vaccination process. The entire operation was incredibly well-managed, and each staff member was exceptionally courteous, warm, and welcoming. The entire system ran perfectly smoothly. Your dedication and effort are truly commendable, and I am deeply thankful for everything you did.

Incredible receptionists who made my tough year better

I'd like to express my heartfelt gratitude to the wonderful receptionists who consistently demonstrate exceptional service. Despite being incredibly busy, each time I connect with you, you make me feel like the most important caller. Your warmth, empathy, and dedication are truly remarkable, especially during this challenging year. Although wait times can be longer due to your heavy workload, I want to emphasize that the quality of support is absolutely worth every minute. A special mention goes to Janet, who has been instrumental in helping me throughout the past twelve months. Along with her fantastic colleagues, I want to convey my deepest appreciation and sincere thanks from the very bottom of my heart.

Caring doctors and smooth medical experience

Been a loyal patient here for years, and while developing their app took some time, that's my only minor critique. The medical staff are incredibly compassionate and professional - absolutely no complaints whatsoever!!

Smooth and efficient covid vaccine experience

I've just received my covid vaccination, and the queue management was impeccable. The process was incredibly smooth and efficient, with outstanding service from the staff. Everyone at the site was performing exceptionally well, and I'm truly grateful for their dedication and professionalism.

Amazing dental care with friendly professionals

The front desk staff are delightful, and Dr. Robins is a compassionate professional who comes highly endorsed by me.