St Peter's Surgery

Terrible service and endless wait for appointments

Completely useless medical practice, I've been a patient here since childhood and the quality of care is continuously declining. It's impossible to secure an appointment, even if you arrive first thing in the morning. I tried to book a consultation today, and the earliest slot they could offer was in the second week of July. Truly frustrating and unacceptable.

Terrible service from rude medical receptionist

Utterly unacceptable! My elderly mother has been waiting endlessly to get her B-12 injection appointment, only to receive a sudden cancellation call with zero explanation. No details about why the appointment was cancelled or when it might be rescheduled were provided. When I attempted to get clarity by calling the surgery, I encountered Becky, the receptionist, who was incredibly unhelpful and appeared thoroughly annoyed at having to do her job. Her attitude was completely unprofessional. This is evidently a recurring issue with their front desk staff. To the medical practice's reception team - Please learn how to communicate effectively and courteously. Regards!

Disappointing service with unhelpful medical practice

The employees are cordial, but the overall organization is subpar. I endured a six-week delay for a document that was promised within two weeks, and the final product was disappointingly superficial considering the cost. Moreover, I've experienced multiple last-minute appointment cancellations, with staff calling just 20 minutes before the scheduled time—an inconvenience that forced me to unnecessarily take time away from my university commitments.

Frustrating healthcare that fails patients and families

I've been struggling to secure an in-person consultation for ages. Managing healthcare for my three kids has been incredibly challenging, and I've basically given up on addressing my own medical needs. When I attempt to request recurring medication, the process is consistently blocked, forcing me to schedule yet another appointment, which feels utterly ridiculous.

Terrible medical service that needs major improvement

Service quality has drastically deteriorated following the COVID-19 pandemic! Securing in-person consultations has become a major challenge! Receptionists act like impenetrable barriers blocking access to healthcare professionals! Their demeanor is consistently discourteous and unbearable! The medical practice has unquestionably experienced a significant drop in standards!

Terrible service and broken communication promises

Complete mockery that scheduling any consultations is impossible, and even when you manage to secure a slot, whether in-person or via phone, they still fail to show up at the designated time. Moreover, they're audacious enough to falsely claim they've attempted to reach out when, in reality, no such effort was made!

Terrible medical experience at walsall surgery center

Absolutely terrible medical experience at this Walsall clinic. Their staff are incredibly unresponsive, consistently ignoring phone calls and seeming disinterested in scheduling appointments. Among their entire team, only a single physician appears competent and professional. I strongly advise anyone to avoid this practice entirely.

Worst product ever, total waste of money

Absolutely worthless, I'd rate this a big fat zero if the system allowed me to drop that low.

Worst medical practice ever terrible customer service

Waiting four months for a medical consultation has been impossible, with the reception staff claiming all slots are booked, even at 8am while I'm physically present. During my time at the reception, the phone continuously rings without anyone picking up. The level of service is absolutely appalling, and I strongly advise others to steer clear of this healthcare provider.

Reliable medical support for my complex needs

This procedure consistently meets all of my complex medical requirements with remarkable reliability.

Terrible pharmacy experience with careless staff

Today, I observed excessive chatting among staff instead of attending to duties, with phones left unanswered. At the pharmacy, they mishandled my medication and demonstrated subpar customer service, which was highly unprofessional and concerning.

Friendly staff made my flu shot a breeze

Visited the clinic for my seasonal influenza immunization, and the front desk staff were incredibly warm and friendly. The healthcare assistant administering the shot was equally delightful. The entire encounter was thoroughly enjoyable and smooth.

Worst medical experience ever avoid at all costs

This facility deserves zero recognition - it's absolutely dreadful. Anyone contemplating treatment here should steer clear, as their service is abysmal and they show zero concern for patient well-being.

Worst medical experience ever terrible service

This establishment doesn't merit even a single star rating. The staff's conduct is extremely unprofessional, and the manager is equally unhelpful. The medical practice's service is so substandard that it warrants a formal complaint to the NHS for their completely unacceptable treatment.

Terrible surgery fails patients in urgent need

I wouldn't rate this medical practice even a single star. My mother suffers from critical health issues, and every attempt to schedule an appointment is met with unavailability. They instruct patients to call at 8am sharp, but when I ring at 8:01am, they claim no slots are open. It's absolutely unacceptable and warrants reporting to the Care Quality Commission for their complete failure to manage patients' urgent medical needs and provide in-person consultations. Fortunately, we've transitioned to a superior practice that will properly address my mother's health concerns. I strongly urge immediate reporting of this substandard surgery.

Terrible service with zero customer care

The single star is solely granted because they managed to pick up the phone. A complete and utter embarrassment of a healthcare establishment! My partner was promised a return call during the day, but received neither the call nor any explanation. This is a recurring issue, and their complete lack of empathy is appalling. If I could file a formal complaint or raise safeguarding concerns against this medical practice, I absolutely would!

Terrible service and unhelpful medical staff

This is absolutely one of the worst medical experiences I've ever had. I called precisely at 7:59am and within 59 seconds, I was put on hold at 14th in line. The next day, I fortunately booked a doctor's consultation for my daughter who had cut her ankle and was treated in Emergency. After a few days, we needed to show her foot to the GP because it didn't look right. Around 7pm, the doctor asked me to send a picture of the foot. After reviewing, she said the wound needed cleaning and antibiotics due to infection. I requested a next morning appointment through the nurse, and the doctor assured me we would be treated. However, when I called, the reception staff claimed the nurses were busy on Thursday and suggested I go to urgent care. It's ridiculous that a 10-minute procedure would require me to wait 4-5 hours at urgent care, which should be for genuine emergencies, not routine appointments. I desperately wanted to speak with the nurse but was unable to do so.

Worst medical experience of my life

Absolute worst general practitioner I've ever encountered. Completely incompetent and unprofessional.

Terrible service at gp since covid pandemic

The quality of this general practice has significantly declined since the pandemic. I'm thoroughly frustrated by the challenges in securing an appointment. The reception staff consistently advise patients to call 111 for urgent matters, which is absurd. Do they believe people visit their GP without genuine need? It's not as if they're constantly overwhelmed. Whenever I pass by, the waiting area is nearly empty with just a handful of patients. I cannot comprehend why obtaining an appointment here has become such an arduous process.

Terrible healthcare service at st peter's hospital

Absolutely terrible service, patients should receive prompt medical attention from their doctors, but at St. Peter's, that's never the case. You end up waiting endlessly in line, and when you try to call, there's no response. It's truly disheartening 😒😒