St Peter's Surgery
Bad! (82 reviews)
Bad! (82 reviews)
Patients consistently report severe challenges accessing appointments at this practice, with extended waiting times on phone lines and unavailable slots even when calling at opening hours. The booking experience is frequently described as frustrating, with many unable to secure consultations despite multiple attempts, and some facing waits of several weeks. Reception experience emerges as a significant concern, with patients reporting discourteous interactions, poor communication, and staff appearing unhelpful or dismissive of patient needs. In contrast, when patients do access clinical care, medical professionals and nursing staff receive praise for professionalism and compassion. The practice environment is noted as clean and well-maintained. However, the administrative barriers to accessing care appear to be creating substantial patient frustration and contributing to wider healthcare system pressures, with some patients resorting to alternative services or changing providers entirely.
Communication issues extend beyond reception interactions, with patients reporting failures in appointment reminders, prescription notifications, and follow-up care coordination. Several patients describe feeling unable to reach the practice by phone, with calls going unanswered or long hold times before slots are reported as fully booked. The contrast between the practice's ability to send vaccination reminders and its difficulty in managing routine appointment access has been noted by patients as inconsistent.
While individual clinical encounters have been positive for some patients, the overall service experience is undermined by access difficulties and reception courtesy concerns. The practice appears to have experienced a decline in service quality since the pandemic, with patients noting reduced appointment availability and increased reliance on phone consultations rather than in-person visits.
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Patients consistently report severe challenges accessing appointments at this practice, with extended waiting times on phone lines and unavailable slots even when calling at opening hours. The booking experience is frequently described as frustrating, with many unable to secure consultations despite multiple attempts, and some facing waits of several weeks. Reception experience emerges as a significant concern, with patients reporting discourteous interactions, poor communication, and staff appearing unhelpful or dismissive of patient needs. In contrast, when patients do access clinical care, medical professionals and nursing staff receive praise for professionalism and compassion. The practice environment is noted as clean and well-maintained. However, the administrative barriers to accessing care appear to be creating substantial patient frustration and contributing to wider healthcare system pressures, with some patients resorting to alternative services or changing providers entirely.
Communication issues extend beyond reception interactions, with patients reporting failures in appointment reminders, prescription notifications, and follow-up care coordination. Several patients describe feeling unable to reach the practice by phone, with calls going unanswered or long hold times before slots are reported as fully booked. The contrast between the practice's ability to send vaccination reminders and its difficulty in managing routine appointment access has been noted by patients as inconsistent.
While individual clinical encounters have been positive for some patients, the overall service experience is undermined by access difficulties and reception courtesy concerns. The practice appears to have experienced a decline in service quality since the pandemic, with patients noting reduced appointment availability and increased reliance on phone consultations rather than in-person visits.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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C W.
4 years ago
Bad!
Frustrating experience with unhelpful medical staff
Encounters with this service are seldom satisfactory, with constantly shifting procedures for scheduling appointments, and the front desk personnel appear more interested in deflecting concerns than genuinely assisting customers in resolving their issues.
Steve O.
4 years ago
Bad!
Prescription nightmare at the worst medical practice ever
Obtaining a repeat prescription feels like an unattainable dream. I spent an eternity on hold, over half an hour, only to hear a recorded message stating I was first in the queue - clearly indicating no one intends to answer. This medical practice has deteriorated dramatically since the pandemic, which is completely unacceptable when patients are in critical need of healthcare support. They need to step up their game by either expanding their workforce or motivating existing staff to dramatically improve their response times and efficiency.