St Stephens Gate Medical Practice

Frustrating experience with careless nhs staff

The personnel here display a lack of professionalism and competence, failing to perform even fundamental tasks while casually socializing, demonstrating zero accountability and neglecting to verify their work, which leads to patients becoming completely overlooked in their administrative processes. You're essentially interacting with a robotic system where employees merely complete perfunctory checkboxes, devoid of genuine human connection or empathy. The National Health Service is truly a disorganized shambles. While I acknowledge the immense stress staff experience and that errors are inevitable, when such incompetence becomes systematic and potentially carries grave medical implications, it becomes critical to voice concerns - otherwise, absolutely nothing will ever improve.

Compassionate care during challenging healthcare times

I want to express my heartfelt gratitude to the entire team at this medical practice for their exceptional support throughout my treatment. From the welcoming reception staff to the outstanding clinicians, including Dr. Melissa Korn and Dr. Imogen Churchman, every single interaction has been marked by genuine compassion and consummate professionalism, particularly during these challenging periods within our healthcare system. My sincere appreciation goes out to each and every one of you for the remarkable care I have received.

Unhelpful gp left me stranded and frustrated

I rarely reach out to my general practitioner, but yesterday I urgently needed assistance. I articulated the critical nature of my condition and its profound effects on both my physical and mental well-being. Despite expecting a return call, I was abruptly dismissed with a text message directing me to seek help elsewhere. This response left me thoroughly disappointed and frustrated.

Seamless care with professional and friendly staff

Courteous front desk staff and skilled healthcare professionals collaborate seamlessly with the nearby pharmacy. A model clinic that demonstrates the ideal standard of integrated medical care.

Lifesaving care when i needed it most

During a recent health incident involving an allergic reaction, I experienced exceptional treatment from the entire St Stephens Gate medical staff. Dr Healy, who was on duty, along with Laura the nurse practitioner and the supportive reception team both on the telephone and at the clinic, provided me with outstanding care. Their professionalism was remarkable, their assistance was comprehensive, and their compassion was truly heartwarming. I am immensely grateful for the support and attention I received. My appreciation cannot be overstated, and I am sincerely thankful for their extraordinary service.

Terrible healthcare experience with incompetent medical staff

Medical professionals completely disregard my concerns and consistently prescribe inappropriate treatments! Total incompetents!!!

Compassionate doctor who finally listened and helped me

I've encountered an incredibly compassionate medical professional who genuinely listens and takes my health concerns seriously. After enduring years of dismissal from previous doctors who insisted nothing was wrong, this general practitioner is actually addressing my symptoms when I express feeling unwell. It's been a long journey of doubt, but I'm relieved to have finally discovered a truly supportive and attentive healthcare provider who seems committed to understanding my medical needs.

Compassionate care at st stephensgate medical practice

I was deeply shocked by Jan....'s appalling critique. Her review reveals far more about her character than about the medical procedure itself. The substantial number of physicians at this practice demonstrates their exceptional skills and work commitment, especially during a period of widespread medical staffing shortages. Having lived a long life with extensive experience across numerous general practitioner offices, I can confidently state that none have matched the level of professional competence, compassionate care, and understanding displayed here. To every staff member at St. Stephensgate, I extend my most heartfelt and sincere gratitude. Celia Crowe

Terrible customer service with unhelpful communication approach

Difficult to reach via email, especially challenging for individuals with phone-related stress or unreliable cellular connectivity. Responses were concise and repetitive, even when further explanation was sought. Communication was ambiguous and ineffective, with apparent instances of dishonesty.

Compassionate doctors restore faith in healthcare

Wow! After experiencing subpar treatment at another medical practice, I decided to switch due to the inadequate care my entire family received. I'm thoroughly delighted with this surgery so far - booking appointments is straightforward and convenient. My partner and I have both been seen promptly and efficiently. We were greeted warmly and treated with genuine respect. The general practitioners demonstrated compassion and presented clear, actionable strategies for our healthcare. For the first time in two decades, I genuinely felt heard and valued, rather than feeling like a burden. Dr Greenwood was particularly thorough, displaying impressive expertise about my medical condition, which immediately put me at ease. I'm incredibly grateful I took the courageous step to transfer here and am genuinely excited about building a long-term healthcare relationship. Once again, thank you for helping me regain trust in medical care. Your team should be immensely proud of the service you provide.

Quick care when we needed it most

Just had an excellent encounter with this medical facility. After relocating recently, my child fell ill, and the clinic was incredibly efficient, getting her registered in practically no time at all. We secured an in-person consultation with a physician the very next day, who demonstrated remarkable compassion and care during the examination, helping my daughter feel comfortable and relaxed. Much appreciation!

Terrible mental health service with zero compassion

I would absolutely rate this zero stars if possible!! The front desk staff are incredibly discourteous and their leadership is equally terrible… I've been battling mental health challenges for years and when I called, I was informed I'd need to wait an entire month for an appointment. Upon calling again, they attempted to compel me to see a different physician, insisting I have no alternative if I want treatment. Then I received a call from management, JAMES FOSTER, who accused me of being disrespectful and rude, claiming they have hundreds of patients with anxiety but I'm somehow the only one causing problems. He even stated they have witnesses who heard my conversation with the receptionist, which immediately reveals that our calls are absolutely NOT confidential! It's abundantly clear they lack proper training for handling patients with mental health issues, and I find their entire approach completely unacceptable. Even months later, they continue to penalize me for this review and my previous complaints about them cancelling and redistributing the appointments I desperately need.

Exceptional care and compassion at local medical practices

Over the last six weeks, the reception personnel at both Newmarket Road and St Stephensgate Surgeries have consistently demonstrated kindness, professionalism, and efficiency. I have felt genuinely heard and never pressured during my interactions. The nursing team handling my blood tests, gynecological concerns, and blood pressure checks were wonderfully reassuring. They maintained a calm demeanor, provided comprehensive explanations, and ensured my complete understanding before proceeding with any procedures. Dr. Bosworth has been particularly considerate, personally calling me twice to discuss and clarify my blood test results. I deeply appreciate the unhurried manner in which you approach patient care, the clarity of your explanations, and your attentive listening. Your simple, straightforward explanation of the next steps towards understanding my unusual test results was greatly valued. Thank you all very sincerely!

Friendly nurse made my medical visit stress-free

Booking my appointment was a breeze through their online system. Nicola, the nurse who attended to me, was fantastic. She thoroughly explained the procedure and addressed every single query I had with great clarity 😊

Caring doctors make all the difference in healthcare

Despite the parking challenges (mum struggles with elevators), we are truly impressed with this medical practice. Every aspect, from the welcoming receptionists to the responsive call-back system and the exceptional physicians, has been outstanding. The doctor proactively visited my dad at home (without us initiating contact), repeatedly offered mum same-day appointments, and then personally came to see her, spending considerable time providing reassurance. In stark comparison, when we contacted our previous doctors (not in Norwich) back in September, they could only offer a phone consultation on November 3rd!! Absolutely exceptional service.

Terrible service and dangerous medical negligence

I've been with this surgical practice for an extended period, and their quality of care has drastically declined. In recent years, they've consistently mishandled my prescription orders, and the front desk staff are incredibly unhelpful. Whenever I attempt to reach out and speak directly with a physician, my calls go unanswered. At this point, you're essentially left to manage your own medical needs through self-medication, since obtaining any meaningful assistance seems impossible.

Great service and caring medical team

I've been a patient at this medical practice for a long time, and scheduling appointments has always been smooth. The reception team is consistently friendly and supportive. The doctors and nursing staff are truly exceptional.

Terrible product not worth my money

Utterly let down!!

Heartbreaking neglect of vulnerable elderly patient

I am deeply distressed and outraged by the complete disregard and indifference shown by this medical practice towards my elderly mother. Recently discharged from hospital after kidney failure, she has multiple health challenges, including an ulcerated foot requiring continuous assessment and treatment. Her condition has significantly deteriorated since leaving the hospital, with her foot becoming increasingly painful, swollen, and inflamed - a serious concern for a diabetic patient at risk of infection. For three consecutive days, I've been desperately contacting the surgery seeking assistance. Initially, the receptionist seemed understanding, and after consulting a duty physician, they agreed my mother needed a home visit for assessment and wound care. While an assessment occurred with promises of a nurse visiting to dress her foot, these promises repeatedly went unfulfilled. Despite multiple phone calls and assurances, no nurse arrived. The medical staff seemingly believe that because my mother previously managed to reach the surgery before her kidney failure, she remains capable of doing so now. This is completely incorrect. She has experienced twenty-one falls and is extremely unsteady. Her husband, suffering from Alzheimer's and currently hospitalized after a fall, has further heightened her anxiety. She is now alone, terrified, and desperately seeking help. A long-standing patient since the eighties, she is now essentially housebound and deserving of home care. Her complex medical history - diabetes, heart disease, high blood pressure, frequent falls, kidney failure, compromised lungs, carotid blockage, back pain, and heightened anxiety - seemingly disqualifies her from receiving a home visit. As a patient who has always been cooperative and considerate, I am profoundly distressed by this apparent negligence and abdication of medical responsibility. Regrettably, this reflects the current state of our healthcare system, and I feel compelled to file a formal complaint with NHS England on my mother's behalf.

Exceptional care and comfort from a great nurse

The medical facility was serene and immaculately maintained, with no delay in my scheduled visit. Nurse Magdalena was exceptional throughout the procedure, providing a comprehensive and crystal-clear explanation of every step. The entire process was seamless and swift, and her compassionate approach put me completely at ease. She was truly a delightful professional.