Patient Experience Summary

Patients consistently report straightforward appointment booking with minimal delays, alongside a welcoming reception experience characterised by understanding and attentiveness. Clinical staff are described as approachable and professional, delivering care with compassion throughout the practice. The organisation operates smoothly, with efficient handling of phone inquiries and appointment scheduling that functions without unnecessary complications.

Across the feedback, the practice demonstrates respectful communication and a courteous approach to patient care. Reception and clinical teams are noted for their helpfulness and kindness, with patients reporting they feel heard and their requirements are properly addressed. The continuity of professional service across all staff members, from front desk to clinical and pharmacy personnel, contributes to an overall impression of a well-coordinated healthcare environment where patients experience confidence in the standard of care provided.

Appointment

96.00 %
Excellent

Reception

97.50 %
Excellent

Cleanliness

85.00 %
Excellent

Care

98.00 %
Excellent

Respect

97.50 %
Excellent

Seen on time

90.00 %
Excellent

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ST

Sue T. Google 5 months ago

Rating

Excellent!

Felt valued and properly listened to

Excellent service provided by the entire team. Healthcare delivered to a high standard. Scheduling appointments presents no difficulties, and as a patient I feel respected, heard, and my requirements are properly addressed.

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MS

Mark S. Google 5 months ago

Rating

Excellent!

Felt properly looked after during my visit

An excellent practice to visit when you need medical attention. The team provides genuinely caring and attentive support. Every member of staff is wonderful. This represents the finest healthcare experience I've encountered throughout my life.

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LR

Louise R. Google 10 months ago

Rating

Excellent!

Friendly reception made temporary visit smooth

I registered with this practice as a temporary patient during a visit to the area. The reception team provided me with a warm welcome and attentive care. My overall experience was very positive. The practice demonstrates a commendable standard of service.

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GB

Gill B. Google 4 years ago

Rating

Excellent!

Reception staff really went the extra mile

Absolutely brilliant team here, the best healthcare professionals I've ever encountered. The clinical staff are particularly outstanding and provide excellent care. The reception team goes above and beyond for patients, demonstrating understanding, helpfulness and kindness. They are all lovely, and I feel fortunate to have access to such caring and professional medical practitioners.

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MF

Muck F. Google 4 years ago

Rating

Excellent!

Efficient staff made booking straightforward and easy

The team here demonstrates excellent efficiency and a welcoming approach. The practice is exceptionally well-coordinated, with staff handling phone inquiries and scheduling appointments smoothly and without unnecessary complications. This is exactly what you would hope for from a healthcare practice. It would be wonderful if more surgeries operated to this standard.

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BS

Bernard S. Google 4 years ago

Rating

Excellent!

Staff listened and made me feel valued

Absolutely wonderful and compassionate team throughout the entire practice, from the front desk to clinical staff and pharmacy personnel. I have attended other medical facilities in the past, but none have matched the quality of care and professionalism demonstrated by the staff at this location. I have nothing but positive things to say about the people working there.

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IM

Ian M. Google 4 years ago

Rating

Excellent!

Doctors who actually listen to you

Excellent medical professionals

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DS

David S. Google 6 years ago

Rating

Great!

Quick appointments and friendly staff made all the difference

It's consistently easy to secure an appointment without much delay. The team members are outstanding and the clinicians are approachable and welcoming.

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For practice staff

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01947 840480
  • Staithes Surgery Seaton Crescent, Staithes Saltburn-By-The-Sea Cleveland TS13 5AY

Patient Experience Summary

Patients consistently report straightforward appointment booking with minimal delays, alongside a welcoming reception experience characterised by understanding and attentiveness. Clinical staff are described as approachable and professional, delivering care with compassion throughout the practice. The organisation operates smoothly, with efficient handling of phone inquiries and appointment scheduling that functions without unnecessary complications.

Across the feedback, the practice demonstrates respectful communication and a courteous approach to patient care. Reception and clinical teams are noted for their helpfulness and kindness, with patients reporting they feel heard and their requirements are properly addressed. The continuity of professional service across all staff members, from front desk to clinical and pharmacy personnel, contributes to an overall impression of a well-coordinated healthcare environment where patients experience confidence in the standard of care provided.

Appointment

96.00 %
Excellent

Reception

97.50 %
Excellent

Cleanliness

85.00 %
Excellent

Care

98.00 %
Excellent

Respect

97.50 %
Excellent

Seen on time

90.00 %
Excellent
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