Stamford Hill Group Practice

Great Nurse!!

Miss Hannah is an amazing nurse that saw me today. I ensure I book my appointments whenever possible with Hannah as she is not only extremely professionaly but very warm and welcoming. She eases your concerns and worries and I always leave the practice feeling much better than I did when I walked in. She listens, advices and always reassures you. She has a heart that actually cares for her patients. The best nurse I've ever been with! Thank you from the bottom of my heart!

Terrible medical center with unprofessional staff nightmare

I'd give a 0 if I could. The woman at the reception is incredibly discourteous, and her coworker is equally immature. They show no empathy for patients and dismissively push them aside. Their demeanor and communication resemble that of high school students manning the front desk. Paramedic nearly used a soiled ear thermometer on me, but I noticed the wax and asked if she would change it first. Utterly reprehensible service. This occurred some time ago. Today's incident: it took almost 90 minutes to get through, and Chloe at reception laughed when I explained the delay. This is neither professional nor what a patient anticipates after spending extensive time scheduling an appointment. Frankly, the front desk staff have no idea how to interact with patients. Edit: I scheduled a blood test in early July for month's end, but they altered the appointment without notifying me. The blood testing physician offered no assistance, claiming she was too busy to help me resolve the issue. These doctors seem to have lost all sense of care. Me: (entering after being called) Hello Her: sit there I observed her collecting three blood tubes and inquired about the reason and whether it matched my request. She replied that she simply follows the doctor's instructions. Clearly, she knew exactly what she was doing. Her abrupt and unwelcoming comments are inappropriate, especially considering patients are already feeling vulnerable due to health concerns. The minimum expectation is a courteous reception, regardless of personal feelings.

Terrible service and no doctor callback nightmare

The setup for this service is completely dysfunctional. You're forced to complete an absurd form just to get a doctor's callback. The receptionist told me to keep my phone on and assured me a doctor would contact me, but surprise - no call ever came. I can't even get through to my GP to understand what's happening, and it's clearly not functioning properly. I'm definitely not alone in my frustration - just check out the numerous negative reviews from other equally disappointed patients. Whoever designed this online system should be thoroughly embarrassed. The whole process is completely unacceptable. End of story.

Compassionate care at its very best

My numerous interactions with the Practice, particularly with Practice manager Maxine Powell, have truly elevated my appreciation for this establishment! My recent urgent visit was handled with remarkable efficiency and compassion. Nurse Joanna Howard was exceptional, and Doctor Christina Coe's professional yet deeply empathetic approach transformed what could have been a stressful appointment into an entirely positive experience. Heartfelt gratitude to all of you for creating a medical practice that makes our community feel secure and well-cared for!

Terrible service wasted my entire day

Completely absurd, particularly considering the endless hold time Wasted an entire 4 hours of my day And still couldn't get any resolution to my problems This company used to provide excellent service in the past, but now they've seriously deteriorated

Frustrating customer service that makes no sense

Absolutely dreadful service. They're impossible to reach by phone, and when you visit in person, you're left waiting endlessly, only to be told you must schedule an appointment via phone—which they never seem to pick up. A frustrating and completely unhelpful experience.

Disappointing service with rude and unprofessional staff

I'd like to share my disappointment with the service I encountered. Regrettably, the personnel demonstrated a lack of courtesy. I observed the staff to be discourteous and impatient. It is crucial, in my view, for medical professionals to create an atmosphere that is compassionate and considerate towards those they serve.

Terrible service and unprofessional medical staff

Impossible to reach via telephone, the app shows zero available time slots, and apparently the front desk staff now believe they're medical professionals!

Fantastic service from amazing healthcare team

Over the past two years, I've had an absolutely fantastic experience with this service. Every single staff member has been incredibly kind and helpful, making my interactions truly pleasant and memorable.

Exceptional healthcare with compassionate and reliable service

I am utterly astonished by the critical feedback surrounding this medical practice. Having been a patient for nearly two and a half decades, my family and I have consistently experienced exceptional care. While scheduling an appointment by phone can be somewhat challenging, this is typical of most general practitioner offices, and their innovative call-back system has significantly streamlined the process - calling early virtually ensures same-day availability. The additional support services, such as physiotherapy, are truly remarkable. Since relocating, I am heartbroken that I can no longer receive treatment here, as my new local surgery falls dramatically short of the outstanding quality and compassionate approach of Stamford Hill.

Frustrating and unreliable family doctor's practice

This medical practice - my family's primary care provider - requires significant enhancement. Their communication infrastructure is practically non-functional. I recall spending endless hours waiting, and when someone finally picks up, the call quality is so poor that I'm forced to practically yell just to be understood. The GP has delayed approving medications prescribed last week, compelling me to contact them today to resolve the issue. As a result, I'll need to make an additional trip to the pharmacy. Furthermore, they lack a proper system for filing complaints.

Compassionate care and kindness through the years

Exceptional care from the entire medical team, from physicians to nursing staff and front desk personnel I've been a patient at this practice for more than four decades And I can confidently say I've never encountered anything less than the utmost professionalism!! In fact, quite the contrary The reception team consistently demonstrates remarkable helpfulness, genuine empathy, and an unwavering commitment to patient support The doctors are completely devoted to providing the highest standard of patient care

Amazing medical practice with compassionate care

I am truly amazed by the other reviews I've encountered regarding this Practice. These are incredibly skilled, supremely professional, and deeply compassionate proactive professionals who have had the privilege of caring for me over nearly three decades since my arrival in London. Just this past week, the level of attention and support they've provided to my partner and me has been remarkable, leaving us both feeling significantly more optimistic and assured about our well-being. Life can undoubtedly be challenging, and we all experience moments of stress and emotional turmoil. However, it is crucial to remember not to direct negative emotions towards those who are genuinely attempting to support and assist you. The disrespectful and inappropriate behaviors I have observed from certain patients towards the reception staff have been absolutely unacceptable. One should never show ingratitude to those who provide sustenance and care. Mistreating the very individuals dedicated to your health and welfare is both unfair and counterproductive.

Exceptional healthcare with compassionate and attentive staff

I am thoroughly impressed by this incredibly supportive, professional, and compassionate medical practice! My physician is exceptional and consistently demonstrates genuine care and understanding of my healthcare requirements, and the same level of dedication is shared by all the doctors in this facility. The front desk staff are courteous, pleasant, and expertly handle the daily high-volume operations with remarkable efficiency. The premises are immaculately clean and meticulously maintained. They provide a comprehensive range of additional patient services, both on-site and through external partnerships. From my perspective, this is undoubtedly one of the finest medical practices in the region. I extend my heartfelt gratitude for your unwavering commitment and ongoing support throughout the years. Continue your outstanding work!

Frustrating healthcare with impossible appointment scheduling

Getting a medical appointment here is becoming a real challenge. The phone lines are perpetually jammed, and waiting on hold is frustrating—I've been caller number 30 multiple times. Unless you're ready to dial precisely at 8am sharp, securing a slot seems nearly impossible.

Compassionate healthcare that truly cares for patients

Stamford Hill group practice is exceptional, with doctors, nurses, and therapists who are truly outstanding. I've been away up north for seven months and am eager to return and re-register with this practice that genuinely listens and takes patients seriously. Since the pandemic, their booking system has undergone changes, and there can be a phone wait to schedule appointments, but I've noticed improvements and it's gradually becoming more streamlined. Apart from minor booking process adjustments, I have absolutely no criticisms. I'm really looking forward to returning with my son and daughter, and especially my dog Cheyenne, who apparently misses her favorite doctor, Dr. Barker.

Terrible service and rude staff avoid this practice

STEER CLEAR of this medical center at all costs! I've encountered the most abysmal healthcare service imaginable...The sole method to schedule a consultation involves calling precisely at 8 AM, anticipating a grueling 1-2 hour wait, with minimal chance of securing an appointment...The front desk staff are incredibly discourteous and disrespectful...Merely 1-2 competent physicians exist, and you'll require extraordinary fortune to actually see them...Utterly frustrated and let down...

Terrible healthcare experience with unhelpful medical staff

Terrible healthcare provider. The only way to secure a slot is by enduring a lengthy phone queue starting at 8am. Additionally, the staff's conduct falls short of acceptable standards.

Terrible service and zero patient care at stamford hill

Stamford Hill Group Practice - the issue lies with your management, not your patients. Attempting to schedule an appointment is an exercise in frustration, with two weeks of futile attempts. But rest assured, if you dare to visit in person, they'll swiftly explain why you're mistaken and boast about having five staff members answering phones. I arrived at 8am to finally try booking an appointment in person, and within 15 minutes, two additional groups appeared with similar complaints. When three separate individuals raise concerns about the same problem within 15 minutes of your practice opening, it is unequivocally clear that the fault resides with your organization, not the patients.

Frustrating healthcare system needs serious improvement now

The problem isn't specific to my experience, but a broader issue with the NHS - the fact that it's free seems to correlate with poor quality. If they would charge patients, like healthcare systems in other countries do, the service might improve and become more human-centered. Currently, it's practically impossible to even communicate with doctors, and obtaining medication is an incredibly challenging process!