Stamford Hill Group Practice

Terrible customer service wastes my precious time

It's utterly disrespectful when someone initiates a phone call at 8:00 AM and monopolizes the line for nearly an hour... such conduct is completely unacceptable. There are plenty of jobless individuals available, so they should consider hiring around 5 more staff members, as this is inexcusable in a supposedly sophisticated nation.

Horrible customer service wastes my entire day

I've been stuck at the top of the call queue for 60 minutes, and my total wait time has already exceeded two full hours!!!

Worst medical experience ever terrible service

The front desk staff displayed the most appalling customer service I have ever encountered. Steer clear of this medical practice if at all possible.

Terrible service and uncaring staff at clinic

The receptionist was incredibly discourteous, completely unprofessional, and treated patients with unjustifiable disrespect! When I explained my child was becoming alarmingly flushed, she dismissively accused me of overreacting. ABSOLUTELY AVOID THIS MEDICAL PRACTICE - the entire staff, from reception to medical professionals, demonstrates shocking incompetence and lack of basic care!

Terrible service with lost specimens and rude staff

Twice now, my medical sample has gone missing prior to receiving diagnostic results, and the front desk staff were incredibly unhelpful and unaccommodating.

Exceptional care from a supportive medical team

I have been seeing Dr. Liam Barker at this medical practice for many years, and he has consistently provided me with exceptional, supportive care. The practitioners here have always struck me as genuinely attentive and compassionate. Recently, I received a straightforward Flu vaccination, which was effortlessly scheduled. The nurse promptly arranged an appointment within 3 days with the practice's Physiotherapist, Freddie Mathews. Although my concern was relatively minor, Freddie dedicated time to thoroughly examine my issue, providing incredibly useful guidance and recommending specific exercises to help me manage my condition moving forward. A big thank you to Freddie! And sincere appreciation to all the wonderful staff, from the consistently helpful receptionists to the Partners, who have progressively transformed this practice into the comprehensive, multi-disciplinary service it is today. Deeply appreciative - a 72-year-old patient!

Heartless doctors failed my dying husband completely

My late husband David suffered through multiple misdiagnoses by physicians at this medical facility. Following a private PET scan, we received the devastating news of his brain cancer. Not a single healthcare professional expressed regret or offered an apology. During his final days, a young GP made a home visit and bluntly informed David that his condition would continually deteriorate until his inevitable death. The manner of delivering such sensitive information was extremely insensitive and lacking in compassion.

Caring practice with excellent support for patients

Getting through on the phone can be a bit slow, but I'm truly impressed by how well they cater to elderly and vulnerable patients. I'm really thankful my family member is a patient at this medical practice.

Worst medical practice ever nightmare appointment system

After attempting to schedule an appointment by phone at 9:10 am and entering a queue, my husband remains stuck at number 3 after an excruciating 2 hours and 45 minutes (having been at this position for 30 minutes already). There seems to be no alternative method for booking an appointment. Contacting the office directly leads to the same frustrating call queue situation. A supposed new system proposed by the manager previously failed completely (involving form submission and waiting), with zero response over an entire week, and no trace of the submitted form when reception staff were subsequently questioned. Examining the practice's website provides no clarity: Screenshots demonstrate the Patient Access route, their primary site option, which simply displays a message that the GP has no available appointments. I demand this practice explain their complaint procedure in any response, as I've encountered similar issues before, and the complaint mechanism they previously suggested is clearly non-functional. I would prefer to give zero stars, but this review platform requires a rating.

Terrible medical care left me suffering needlessly

I've been battling a persistent and severe ear infection for a quarter of a year, and the prescribed antibiotics and ear drops have been completely ineffective. My ears have been continuously discharging clear fluid, and I've been experiencing debilitating vertigo that's left me feeling terrible. When I contacted my GP, the doctor's dismissive advice was simply to take Ibuprofen. After enduring this ordeal for three months, I had to forcefully advocate for myself and demand a referral to an ENT specialist. It was only when I threatened to file a complaint with the NHS that they finally took my condition seriously. Even then, they claimed the ENT Department at Homerton doesn't handle urgent referrals - which I later discovered was entirely incorrect.

Terrible healthcare experience with local medical practice

I've changed medical practices three times due to relocations, and this current one is absolutely the most terrible I've encountered.

Incompetent gp failed me during critical pregnancy time

I am utterly furious with this general practitioner. The service has been abysmal beyond description. They failed to properly address my Urinary Tract Infection on three separate occasions, which has directly led to my ongoing, aggressive recurrent UTIs. The fact that I'm currently pregnant seems to make no difference to their level of care or concern. Their incompetence is unacceptable. I am completely done with this practice and will definitely be switching healthcare providers immediately.

Exceptional healthcare with a compassionate touch

Dr. Vinay Patel is truly exceptional, demonstrating unparalleled expertise in his medical practice. Throughout my interactions, I've been consistently impressed by the doctor's warm demeanor, courteous approach, and unwavering professionalism. Every consultation and telephone communication has been marked by genuine respect and attentiveness. The practice itself sets a remarkable standard for cleanliness and hygiene that I have never encountered elsewhere. I extend my heartfelt gratitude to the entire staff for their outstanding service and commitment to patient care.

Amazing service with a warm smile

The employees demonstrated a welcoming demeanor, offering courteous assistance and creating a pleasant interaction.

Elderly patients abandoned by uncaring medical practice

My elderly parents, aged 92 and 90, have been loyal patients at this medical practice for over four decades. Recently, they've been increasingly neglected, to the point where my mother was discovered to be vitamin deficient due to the practice's failure to conduct essential blood work. When this was uncovered, they promised a doctor would address the situation. After considerable effort, we finally obtained some basic vitamins. However, the medication caused significant discomfort, and when my mother attempted to seek medical advice, she was brushed aside for over two weeks. Eventually, someone candidly admitted that the doctor has no intention of contacting her, citing the Stoke Newington Church Street location as inaccessible and the practice being overwhelmed. I find it absolutely shocking that they would abandon two long-standing patients in their 90s during a heat wave. This treatment is unacceptably poor and demonstrates a complete lack of compassion. The fact that they've been left struggling for two weeks, only to discover they're now being refused care, is nothing short of cowardly and disgraceful.

Worst medical experience ever with terrible service

Get ready to waste an hour of your life on hold, trying to reach this medical practice. Once you finally get through, you'll be greeted by a dismissive receptionist who seems completely uninterested in helping you. Forget about securing an appointment - the staff's attitude suggests you don't even warrant medical attention. The era of directly consulting your doctor is long gone. Take a look around their spacious waiting room, designed to accommodate 30 people, which ironically sits completely vacant. It's clear that patients are being systematically ignored and turned away.

Frustrating wait times and zero medical help

IMPOSSIBLE TO GET AN APPOINTMENT, EVERY SINGLE MORNING AT 8AM I PHONE HOPING TO SECURE SPOT NUMBER 30 IN LINE, BUT BY THE TIME I'M NEAR THE FRONT, EVERYTHING'S GONE AND I'M TOLD TO TRY AGAIN TOMORROW 😡

Terrible service and unprofessional staff

Extremely disappointing demeanor and approach.

Scheduling a doctor is like finding a unicorn

Getting a medical consultation scheduled feels like an incredibly rare and challenging feat.

Terrible service with the rudest receptionists ever

The front desk staff exude an air of superiority and display a consistently dismissive attitude. It appears that all receptionists have been systematically conditioned to be indifferent, obstructive, and exceptionally discourteous. Steer clear of this establishment if you can.