Stanley Medical Group

Long-term patient appreciates helpful and switched-on care

I have been attending this surgery for many decades, and while the pace of modern healthcare can feel more demanding, I continue to find the medical group helpful and engaged with their work. Like any healthcare setting, there are occasional challenges with administrative processes, but it is important to remember that staff face considerable pressure in their roles. Overall, I have consistently received excellent care and support throughout my time as a patient, and this remains true today. I would recommend this practice.

Swift action saved my life here

I doubt there are many superior medical facilities available. I am likely still alive due to the prompt intervention I received here. The service and care have consistently been of high quality throughout my experience.

Long waits for emergency appointments at this practice

When I first needed an appointment last year after registering, I requested an urgent slot but had to wait approximately two weeks. My previous practice would offer same-day appointments or contact patients about available cancellations. I found the clinical staff at this practice to be dismissive and unprofessional. The team appears to lack empathy and understanding, and I questioned whether they chose this profession out of genuine care or simply for financial reasons. During my most recent visit, I was not seen by a doctor in person. Instead, a staff member provided a diagnosis over the phone without conducting an examination or asking thorough medical questions. When asked about a particular medication, I explained I had experienced problems with it previously, yet it was prescribed to me regardless. This has since caused additional health concerns and distress. I am considering changing practices. Moving to this area and having to switch to this larger medical centre has been disappointing, as my former, smaller practice was managed far more effectively with consistently courteous, approachable and professional staff throughout.

Referral caught serious health issue early

The clinician at this practice was excellent, and I'm very grateful for their referral to a specialist, which led to an important diagnosis being identified. I cannot thank them enough for their care and attention.

Friendly staff who really listened

Excellent healthcare professionals and team members

Helpful staff who actually listen to you

The entire team consistently demonstrates helpfulness and friendliness. Clinical staff always take time to listen carefully and ensure patients never feel like a burden, while making certain that explanations are clear and understood. The reception team is exceptionally supportive and accommodating.

Modern facilities made booking straightforward

The practice operates from a newly constructed, contemporary medical facility. The premises are well-designed and functional. I would suggest this practice to others.

Long wait times didn't help my concerns

Experienced several issues and faced a lengthy waiting period before being seen, by which time the concern may have resolved itself.

Staff registered me quickly and listened well

I would like to express my gratitude to the team at this practice for the attentive care I received when I came in seeking assistance. The registration process was handled promptly, and I was seen by a clinician who provided excellent support. I am pleased to consider this my regular practice.

Staff were genuinely friendly and welcoming

The staff members here are genuinely pleasant and provide excellent service.

Long waits for appointment slots available

The practice is difficult to access, with appointment availability being extremely limited and infrequent. The overall experience has been frustrating due to the lengthy wait times involved in securing a consultation.

Rude reception staff and lengthy appointment waits

The reception staff came across as unwelcoming and unhelpful during my interactions with them. Appointment availability appears to be limited, with considerable waiting times to see a clinician. I was directed to alternative healthcare facilities rather than being seen locally, which left me feeling unsupported during my time of need.