Station Road Surgery

Excellent service with minor scheduling challenges

Although scheduling can sometimes be challenging, the guidance, counsel, and medical care provided consistently meet an excellent level of quality.

Exceptional healthcare that truly cares for patients

Throughout my three decades as a patient at this medical practice, they consistently demonstrate exceptional dedication to patient care, particularly during difficult circumstances. The entire team, from front desk personnel to physicians and nursing staff, exhibits remarkable compassion and professionalism, always ensuring patients feel valued and supported.

Fast service when you need medical help fast

Efficient service with quick scheduling that helps you secure a medical consultation promptly when time is of the essence.

Compassionate karen saves the day for worried parent

I contacted the medical practice to secure a prompt consultation for my son after recent medical tests were completed. Karen at the front desk was exceptionally competent, courteous, and compassionate - she truly exceeded expectations by facilitating rapid access to care and actively supporting the process of his specialist referral. Her dedicated approach enabled my son to receive hospital treatment on the same day, and he has now been scheduled to meet with the specialist. My sincere appreciation goes to her for her outstanding service.

Exceptional healthcare with compassionate and helpful staff

Another fantastic visit to the medical practice - I've yet to encounter a doctor's office with such outstanding front desk personnel! Cheerful, welcoming, and always willing to go above and beyond to secure an appointment for you - even reaching out to reschedule you when a slot opens up. Absolutely top-notch service once more!

Compassionate care from dr boateng and team

Sharing feedback from my mother regarding her recent visit to the Surgery at Station Road. She wanted to express her gratitude to Dr Boateng for providing exceptional care during her appointment. She was seen promptly and felt completely comfortable and reassured throughout the consultation. Additionally, my mother wished to acknowledge Karen at the reception, who was her usual helpful and supportive self, ensuring the correct appointment was booked and addressing all of her needs with kindness.

Smooth sailing through my medical checkup

My consultation with the general practitioner went exceptionally well, with positive outcomes and clear guidance to follow the recommended medication regimen.

Fantastic healthcare with caring and punctual staff

The front desk staff consistently demonstrate exceptional service. Scheduling is consistently punctual. Our entire family has been loyal patients at this medical practice for an extended period.

Compassionate care for my mother with alzheimers

The medical team attended to my mother with remarkable speed, demonstrating incredible kindness and understanding throughout her visit. Given her severe Alzheimer's condition, their gentle approach was deeply reassuring to our entire family. Additionally, the front desk personnel were extremely supportive and accommodating.

Professional and thorough medical checkup experience

I underwent a personalized medical consultation and was thoroughly impressed by the entire process. The physician and medical team displayed exceptional professionalism and demonstrated remarkable courtesy throughout my visit.

Emilia's amazing help solving my nhs mystery

Superb and outstanding assistance provided by Emilia in her effort to comprehend and untangle the complex NHS information tied to a previously removed email address deeply embedded in the system. Sincere appreciation and heartfelt gratitude for her remarkable persistence.

Exceptional care from a wonderful medical team

A heartfelt appreciation to Teresa, Karen, Dr Teoh, and Dr Staniforth for your invaluable support. Gratefully, Niki

Compassionate care when we needed it most

Following my release from Kings hospital, I urgently needed a follow-up consultation. The receptionist Karen was incredibly helpful and proactively worked to secure me a timely appointment, ensuring my post-surgical care could commence promptly. I am truly grateful for her assistance.

Friendly reception team made my stay perfect

The reception personnel are absolutely delightful - I cannot praise them highly enough for their exceptional friendliness and warm approach.

Friendly staff makes all the difference now

The front desk staff previously had a reputation for being curt and unfriendly, but it appears some delightful new employees have recently joined the team!

Lifesaver lisa saves the day at station road

After struggling to access my NHS account for an extended period, I visited Station Road Surgery and met with Lisa at the front desk. She went above and beyond, dedicating significant effort to troubleshooting my login difficulties. Her persistent approach meant she continued working on the problem until it was successfully addressed. Lisa's demeanor was incredibly supportive and kind, displaying remarkable patience throughout our interaction. Despite the time-consuming nature of my request, she made me feel completely comfortable and welcomed. I want to express my sincere gratitude to Lisa for her outstanding assistance. She truly exemplifies exceptional customer service and deserves recognition.

Great service from caring dental team

The front desk team is delightful. They consistently go above and beyond to assist patients. Recently, Karen was especially kind in helping me schedule an appointment. I've been a loyal patient at this practice for over two decades.

Terrible gps with unhelpful staff and zero care

Undoubtedly the most incompetent GP practice I've ever encountered. Even when attempting to seek alternative care through private healthcare, they erect unnecessary obstacles. The reception staff epitomize the "computer says no" mentality. When an online GP recommended booking an emergency appointment, their response was to call back the next morning at 8am, with no guarantee of securing a slot - and if you miss out, tough luck. As other patients have noted, the doctors are completely useless (I requested a document confirming a condition was not pre-existing, but they refused, claiming they've never seen me about it - an argument that defies logic). The reception staff are arguably the most discourteous individuals I've ever interacted with. Practices like this tarnish the reputation of our otherwise excellent NHS. The best solution would be for this practice to be shut down, as they hinder rather than help the community. While no medical practice is perfect, this one is best avoided entirely. UPDATE: The Surgery's response seven months later only reinforces my original assessment - steer clear at all costs.

Caring staff make medical visits a pleasant experience

I consistently experience exceptional support from the medical team, with Karen and Dr Boateng standing out in particular. While scheduling appointments can be challenging, conversations with acquaintances suggest this is a widespread issue across different practices.

Frustrating healthcare with poor patient communication system

Regrettably, despite the excellent medical professionals, the practice's administrative setup is severely lacking. Securing an appointment, even a digital consultation, is an exercise in futility. The service appears to cater exclusively to a specific demographic, disregarding other patients' needs. My attempts to communicate with the practice manager have been consistently thwarted, with phone calls going unanswered. The sole communication method seems to be traditional mail, highlighting the archaic and disconnected approach of this medical facility. This outdated communication strategy perfectly encapsulates the surgery's inefficient and narrow-minded operational model.