Station Road Surgery

Exceptional care from a compassionate medical team

Karen consistently demonstrates exceptional dedication to both myself and my loved ones. I'm incredibly appreciative of how she eliminates any potential anxiety! Dr Boateng was equally compassionate, promptly addressing and treating my medical concern with utmost care.

Exceptional service from friendly automotive experts

Kamala along with her colleagues at the station road location provided exceptional service and expertise. I cannot speak highly enough of their assistance and would enthusiastically endorse them to anyone seeking help!

Tara saves the day with exceptional service

Tara stepped in when I was struggling to schedule a medical procedure and successfully arranged an appointment at a convenient location. Her assistance was incredibly helpful, and I truly appreciate the support she provided. I extend my heartfelt gratitude to her. 🙏

Exceptional care at station road surgery

Throughout our lengthy history with Station Road Surgery, we've consistently experienced outstanding medical attention. Every staff member demonstrates remarkable helpfulness and courtesy, and our interactions have invariably been characterized by superior care, comprehensive support, and expert guidance. We extend our sincere appreciation to Station Road Surgery.

Reliable local surgery with caring staff

I've been a patient at Station Road Surgery since relocating from London in 1969, and my family has continued to receive care here. Like many medical practices, the surgery has experienced various changes with staff turnover over the decades. Recently, the practice's reputation had significantly declined, with ratings dropping as low as 1.6 out of 5, which was undeniably poor. However, their current rating of 3.1 represents a substantial improvement. Throughout my long experience, I've consistently found this to be an exceptional medical facility where patients receive top-tier professional healthcare, regardless of which doctor they see. The reception staff, who are essentially the practice's first point of contact, have recently welcomed some wonderful new team members. I've found them incredibly supportive and genuinely committed to accommodating patient appointment requests, despite facing challenging daily pressures. While no medical practice is perfect, I'm optimistic that our Surgery will continue to progress and ultimately achieve the well-deserved 5-star rating.

Exceptional medical care at station road clinic

I received quick attention upon arrival, and the front desk staff was incredibly helpful and flexible. The physician was exceptionally comprehensive and compassionate during my examination. The medical team at Station Road truly excel at putting patient needs first.

Compassionate care makes all the difference

A heartfelt appreciation goes out to the reception and medical team, whose unwavering kindness, attentiveness, and support truly made a difference. Your exceptional service has not gone unnoticed and is deeply treasured.

Worst medical practice ever avoid at all costs

Awarded the minimum rating because a negative score isn't an option. Completely impossible to schedule a consultation via phone or direct visit. The receptionist displays an appalling attitude, essentially telling patients to seek care elsewhere. In any other line of work, such unprofessional behavior with zero interpersonal or customer service abilities would result in immediate termination.

Frustrating healthcare scheduling nightmare for seniors

Securing a slot feels more challenging than snagging concert tickets for a popular artist. I spent quarter of an hour waiting on the phone, only to discover there are zero openings for my aging parent.

Compassionate care from an exceptional doctor

Dr. Amin is truly exceptional. Their approach is incredibly comforting, and they always give me their full attention without making me feel hurried. Their bedside manner is fantastic, and they're simply a delightful individual.

Exceptional care from friendly medical professionals

The front desk staff are top-notch, and the physicians are exceptional. They've been incredibly supportive throughout my care. I'm truly grateful for their help 🥰

Excellent support and friendly team members

Outstanding service quality that truly exceeded my expectations.

Terrible customer service destroyed my already fragile health

During my most challenging period, feeling utterly abandoned, my iron levels were critically low at just 4, and their repeated failures have brought me to tears multiple times. They absolutely need to make significant improvements.

Compassionate healthcare heroes at station road surgery

I want to express my heartfelt gratitude to the incredible team at Station Road surgery, with special mention to Lisa, Karen, and Laura, for their exceptional support recently. It's often the unsung heroes working behind the scenes who truly make a difference, and these staff members went above and beyond their professional duties to help me during a challenging time. Their kindness and compassion did not go unnoticed, and I am truly appreciative of their outstanding service. Thank you once again for everything, Breda.

Terrible wait times and customer service nightmare

51 minutes of waiting just to schedule a basic appointment... They've implemented a new system where patients must call at noon, yet there's nobody available to pick up the phone! Absolutely unacceptable.

Frustrating healthcare experience with impossible scheduling

Impossible to book a slot no matter how hard I try or what I do

Terrible healthcare that puts patients last and risks lives

Unquestionably the most terrible medical practice in the region. Absolutely no concern for patients, physicians are solely focused on quickly dismissing you during appointments, and the front desk staff are discourteous and blatantly dishonest, claiming prescription orders have been submitted when they clearly haven't. Steer clear under all circumstances!!! My healthcare provider initially insisted I was free of a specific medical issue, but a subsequent consultation revealed the complete opposite!!! Absolutely scandalous

Exceptional medical care at station road surgery

Throughout my decades-long relationship with Station Road Surgery, I can confidently affirm that the reception team has significantly enhanced their approach, now being both cordial and streamlined. Dr. Yee, in particular, stands out as an exceptionally competent and professional physician whom I wholeheartedly endorse. When I urgently needed a medical consultation early Monday morning, I called the surgery around 8am. Approximately ten minutes later, a courteous receptionist answered and successfully scheduled me an appointment for 12:00pm that same day. Upon meeting Dr. Yee, I was immediately struck by his warm demeanor. His medical consultation was remarkably comprehensive, with a meticulous examination, precise diagnosis, and thoughtful treatment recommendations. Finding a more effective and responsive NHS healthcare facility in such a bustling practice would be challenging. I am genuinely grateful to Dr. Yee and the entire staff for their exceptional service, which has been instrumental in supporting my family and our broader community.

Great care and compassion at local surgery

I've been thoroughly delighted with the exceptional care and attention I've experienced at this medical practice, from the welcoming front desk staff to the knowledgeable and compassionate doctors.

Terrible healthcare experience with uncaring staff

Extremely unprofessional and discourteous personnel. Completely unhelpful and lacking understanding of mental health issues. The medical professionals demonstrate a total absence of compassion for their patients 😒