Station Road Surgery

Terrible doctors office with impossible appointment system

Just relocated to this region, and without a doubt, this is the most frustrating medical practice I've ever dealt with. Their appointment scheduling is absurdly complicated, requiring patients to call precisely at noon to book future visits, but with only 6-8 slots available that vanish almost instantly. Today, I endured a 50-minute hold time seeking an urgent appointment, and when the single time slot didn't work for me, I'm now forced to repeat this exhausting process tomorrow, all while my infant is unwell. The entire ordeal has been incredibly nerve-wracking and completely unacceptable.

Quick and efficient medical support when needed

Scheduled a consultation through the website and secured a 4 PM slot on the same day. The doctor phoned me approximately 20 minutes after booking. We talked through my health issues. I was able to collect the blood test requisition from the front desk immediately. The reception staff were accommodating, and the physician was professional and communicative during our phone call. The overall experience was top-notch. I was thoroughly satisfied.

Patience pays off with helpful medical service

I experienced a substantial wait of 48 minutes before my call was answered, which I anticipated given it was early Monday morning and likely a peak time for the practice. Once connected, the Receptionist was incredibly helpful and courteous. They provided me with the flexibility to choose between an in-person or telephone consultation, and I selected the telephone option. I was informed the appointment would be around 11 AM, and indeed, the Doctor called me at approximately 11:10. During our discussion about my ongoing medical issue, the Doctor promptly arranged to have my prescription sent directly to my preferred pharmacy. Despite the initial lengthy wait time, I was ultimately very satisfied with the service I received once my call was processed.

Terrible service from unprofessional front desk staff

Absolutely terrible front desk staff, incredibly discourteous and completely useless.

Terrible healthcare experience with unhelpful medical staff

These general practitioners are absolutely terrible... pure frustration... they completely ignore your concerns, no matter how many times you try to explain, ultimately leaving you furious because it involves a critical health matter, and then they simply hang up... just like that... I genuinely cannot trust these individuals 🤢

Surprisingly quick and efficient medical care

Securing urgent medical care at this clinic had historically been challenging. Recently, when I required immediate attention, I called early in the morning and found myself 19th in the queue. Contrary to my anticipation of a prolonged waiting period exceeding an hour, I was offered a same-day consultation within just 10 minutes. This represents a significant enhancement in their service.

Heartbreaking journey through incompetent womens healthcare

Abysmal reproductive healthcare with zero compassion. Repeatedly provided ineffective guidance during miscarriage support. The medical staff were condescending, forcing me to relive traumatic experiences multiple times, treating me as if I were unintelligent. They failed to properly record any details and ultimately offered no meaningful assistance whatsoever.

Worst customer service ever at this place

Every time I recall my interaction with the front desk personnel, I'm struck by their appalling lack of professionalism. Utterly repulsive.

Quick and easy health solution for me

I recently tried out the e consult platform, initially skeptical about its effectiveness. However, I was pleasantly surprised by the experience. The service provided a swift response, and a prescription was promptly dispatched to my local pharmacy. While many are quick to voice criticism, I felt compelled to express my gratitude for this convenient and efficient service.

Transformed views on medical care with compassionate doctor

I've harbored skepticism about the medical practice in the past, but the newer staff members have truly impressed me. My consultation with Dr Staniforth was outstanding; he was an attentive listener who provided comprehensive information and clearly outlined my treatment options. His approach was thoroughly professional, and he genuinely appeared to be invested in my care. The front desk personnel have consistently demonstrated warmth and efficiency, managing their responsibilities admirably despite the high patient traffic. Much appreciation!

Frustrating wait for no appointment at local surgery

This morning, I called at 8:00 AM and endured a wait of more than half an hour, only to be informed that no appointments were available. The staff suggested I either try again the next day or visit the emergency room. Having been a patient at this medical practice since 1998, I can confidently say the service has consistently been subpar. On a slightly positive note, at least today's receptionist was not discourteous.

Terrible service that left me feeling helpless

Completely worthless service! I attempted to schedule an online consultation, but all time slots were occupied. After enduring a 30-minute phone wait, the receptionist informed me that no appointments were available for the entire day and suggested booking online the next day. As someone genuinely worried about my medical condition, I find this situation incredibly exasperating. Even critical or time-sensitive appointments seem impossible to secure.

Worst medical experience ever terrible service

The front desk staff and some doctors here are incredibly discourteous. They seem to have forgotten the primary purpose of their profession: patient care. Every single interaction I've had with this medical practice has been unpleasant. If the rating system allowed, I would give them a negative score to reflect my absolute dissatisfaction.

Longtime patient loves exceptional medical care

Throughout my decades-long experience with this medical practice dating back to 1988, I've consistently been impressed by the exceptional professionalism and warmth of their entire team. The physicians, nursing staff, and administrative personnel have invariably demonstrated remarkable competence, genuine kindness, and a sincere commitment to patient care. I am truly grateful for their outstanding service. 😊

Friendly staff and clean waiting area

During my two visits to this medical practice, I found the personnel to be warm and hospitable. The reception area was spotless, and I was thoroughly satisfied with the medical consultation I received.

Unhelpful reception staff destroy patient care experience

When contacting this medical practice, I understand the staff are pressed for time and must prioritize efficiency, but that doesn't justify employing a disinterested, robotic tone, interrupting patients mid-sentence, displaying minimal empathy, and adopting a dismissive "computer says no" approach. This is particularly unacceptable when dealing with an elderly, unwell mother who requires urgent treatment, and where an emergency team cannot move forward without critical test results. While others claim the reception staff have made strides, as someone who has been a patient at this surgery since childhood, I regrettably cannot confirm any meaningful enhancement in their communication or care.

Amazing healthcare that goes above and beyond

Contrary to the typical pattern of reviews that emerge from negative experiences, I want to share a positive perspective. Upon transitioning to Station rd surgery, I've been thoroughly impressed by their exceptional service and commitment to patient care. On two separate instances, I required assistance beyond standard procedures, and instead of encountering bureaucratic obstacles, the staff went above and beyond to help me. Their willingness to support me was remarkable, effectively preventing significant complications and even enabling me to proceed with a planned holiday that might otherwise have been impossible. My interactions with the doctors have been equally noteworthy. Each consultation has felt unhurried, with physicians not just addressing my immediate medical concerns but also taking genuine interest in my overall health. The sense that they truly listen and care is refreshing. Based on my experiences thus far, I can wholeheartedly endorse this medical practice and recommend it without reservation.

Life-changing procedure with amazing results

Extremely satisfied with the surgical procedure I underwent. The results have exceeded my expectations and I'm genuinely thrilled with the outcome.

Caring staff make this surgery a top choice

This medical practice has significantly improved its performance - truly excellent service. Scheduling an appointment or consultation is straightforward, whether you book ahead or call in the morning for same-day availability. The reception team demonstrates genuine empathy, and considering the current widespread staffing challenges in the NHS, they are managing exceptionally well. Both my child and I have received high-quality care with remarkable ease.

Dr. boateng saved my mum's life with care

Despite the typically lengthy wait times for an appointment, I must award a 5-star review because Dr. Boateng is nothing short of an absolute miracle worker who quite literally saved my mother's life. Just before the pandemic hit, my mum came in with some stomach complaints that she wasn't particularly concerned about. Thankfully, Dr. Boateng was incredibly persistent and insistent on conducting further examinations, treating the situation with remarkable seriousness and urgency. Within a short period, they discovered my mum had bowel cancer. Remarkably quickly afterwards, she underwent surgery to remove the cancer. Thanks to Dr. Boateng and sheer providence, my mum has been doing wonderfully since. Had it not been for Dr. Boateng's exceptional professionalism, swift action, and compassionate care, my mother might have missed her critical surgical window as covid restrictions were about to dramatically complicate medical procedures. I'm acutely aware that many others were not as fortunate. The thought of what might have happened had my mum been caught in the pandemic's medical bureaucratic nightmare is truly chilling. So from the bottom of my heart, thank you Dr. Boateng. You are an absolute hero. My family and I will be eternally grateful.