Station Road Surgery
Great! (81 reviews)
Great! (81 reviews)
Feedback reflects a mixed patient experience at the practice, with notable contrasts in service quality across different areas. Many patients report positive experiences with appointment booking, describing straightforward scheduling and responsive service, particularly when urgent care is needed. Reception staff receive consistent praise from satisfied patients for warmth, courtesy, and willingness to go beyond standard procedures. Medical consultations are frequently described as professional, compassionate, and thorough, with doctors demonstrating attentiveness and clear communication about treatment options.
However, a significant portion of feedback highlights persistent challenges with appointment access and reception experience. Patients report lengthy waiting times when calling to book appointments, difficulty securing slots despite multiple attempts, and frustration with limited availability. Some patients describe reception interactions as dismissive or discourteous, citing communication barriers and a perceived lack of empathy. Administrative efficiency remains a concern, with complaints about complicated booking systems and inconsistent service delivery.
Long-term patients note recent improvements in staff approach and responsiveness, suggesting positive changes in practice culture. While medical care quality is rarely questioned, the gap between reception experience and clinical care represents the primary source of patient dissatisfaction. The practice appears to be in transition, with newer staff members receiving particular recognition for enhanced courtesy and support.
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Feedback reflects a mixed patient experience at the practice, with notable contrasts in service quality across different areas. Many patients report positive experiences with appointment booking, describing straightforward scheduling and responsive service, particularly when urgent care is needed. Reception staff receive consistent praise from satisfied patients for warmth, courtesy, and willingness to go beyond standard procedures. Medical consultations are frequently described as professional, compassionate, and thorough, with doctors demonstrating attentiveness and clear communication about treatment options.
However, a significant portion of feedback highlights persistent challenges with appointment access and reception experience. Patients report lengthy waiting times when calling to book appointments, difficulty securing slots despite multiple attempts, and frustration with limited availability. Some patients describe reception interactions as dismissive or discourteous, citing communication barriers and a perceived lack of empathy. Administrative efficiency remains a concern, with complaints about complicated booking systems and inconsistent service delivery.
Long-term patients note recent improvements in staff approach and responsiveness, suggesting positive changes in practice culture. While medical care quality is rarely questioned, the gap between reception experience and clinical care represents the primary source of patient dissatisfaction. The practice appears to be in transition, with newer staff members receiving particular recognition for enhanced courtesy and support.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Michelle C.
4 years ago
Excellent!
Exceptional care at station road surgery
I cannot speak highly enough of Station Road surgery. Their service is truly exceptional. They consistently demonstrate flexibility and a genuine desire to assist patients. Booking appointments is straightforward, and they offer prompt access to physicians during urgent situations. The medical staff, especially Dr Boateng and Dr Staniforth, are impressively skilled and create a warm, comfortable environment. They have been instrumental in addressing my diverse healthcare needs with great professionalism and care.