Station Road Surgery

Frustrating booking experience with poor customer service

Antiquated reservation platform. Fails to dispatch booking confirmations via email or SMS. Miss your slot, and you'll be postponed for an additional fortnight.

Disappointing service with discriminatory front desk staff

The medical procedure itself was satisfactory, but recently we've encountered an extremely discourteous and discriminatory receptionist who criticizes us for our disability-related challenges rather than offering appropriate accommodations. If you're neurodivergent or struggle with depression, I would advise against choosing this practice.

Frustrating registration system ruins healthcare experience

I'm constantly being dropped from their system without any clear explanation, and it happens precisely when I'm trying to schedule a crucial doctor's appointment. The repeated process of re-registering is incredibly frustrating and disruptive.

Smooth and professional medical experience from start to finish

Exceptional medical procedure, wonderful front desk team and physicians, seamless scheduling process

Terrible customer service at local doctor surgery

Over the past several days, I've received six missed calls from an unfamiliar number. Curious, I decided to return the call to identify the caller, which turned out to be a doctor's office. When the receptionist picked up, she was incredibly discourteous. I was perplexed since I'm not a patient at this medical practice and was completely unaware of its existence. I'm relieved I'm not registered with this clinic, given how unpleasant and hostile their front desk staff appears to be 🤮

Compassionate doctor transforms a long wait into comfort

Despite the extended wait for a personal consultation, I was incredibly grateful to meet the exceptionally compassionate Dr Ganjewar, who attentively listened and thoroughly explained her proposed treatment plan. Dr Ganjewar possesses an incredibly serene disposition that instantly puts you at ease. I sincerely wish this remarkable physician a prosperous and fulfilling career at Station Road.

Terrible mental health support with zero compassion

Absolutely worthless mental health service with zero value. The receptionist was kind and attempted to address an issue, but the staff were completely unhelpful and miserable. I left feeling frustrated by their total lack of professionalism. My advice: invest in private care or simply avoid this place entirely !!!

Worst customer service experience ever with christina

Christina Stanisalus, the receptionist, desperately requires training in customer interaction. Her demeanor is consistently discourteous, patronizing, and completely dismissive of client concerns. Her approach comes across as mechanical and aggressive, bordering on intimidating.

Terrible experience with unhelpful and distracted doctor

Extremely disappointing. The physician showed no interest in conducting a proper medical assessment, instead appearing far more engaged with her computer keyboard than addressing my health concerns.

Terrible doctor with zero bedside manner skills

Dr. Marina's bedside manner is incredibly off-putting. Her communication skills are severely lacking, both with adults and children. She seems completely unprofessional and inappropriate when interacting with patients. I'm genuinely perplexed about how such an institution could have hired her. She desperately needs to develop fundamental interpersonal skills before being allowed to treat anyone. Furthermore, it's astonishing that someone with such a deplorable attitude could have even obtained a medical degree.

Horrible racist staff at this medical practice

The female staff members at the front desk exhibit deeply prejudiced behavior, with the manager being particularly offensive and discriminatory towards individuals. I've personally observed her consistently instructing other employees to disregard patient concerns and display callous attitudes. She deliberately creates obstacles for scheduling medical visits and imposes unjustified financial penalties on patients. The entire staff requires immediate reporting, a comprehensive NHS investigation, and thorough professional review.

Surgery improvements make patient happy

The medical practice appears to be making positive strides. The replacement of the previously frustrating eConsult with accurx, linked to NHS login, means I no longer have to navigate through countless irrelevant questions that the doctor seemingly never reviewed. Navigating the website remains slightly challenging (the green-blue box with "NHS Contact us online" is the key), but it's significantly more straightforward now. Successfully scheduled an appointment at 9:30 on a Friday without being told they'd exhausted their daily eConsult quota. Received a text about an hour later offering appointment options at the surgery, with flexibility to book immediately or within a week, and the booking link remains active for seven days. Got seen promptly the same day, despite the late afternoon timing, by a wonderfully pleasant duty doctor. Prescription electronically sent to the pharmacy, and I collected my medication just ten minutes after the consultation. There's a palpable sense that someone within the practice is genuinely attempting to improve services, with noticeable success. 5th Nov 2024… Additionally, I've discovered further enhancements: the digital display screen for patient calls has been removed, which surprisingly feels more personal - having a real person call your name seems more welcoming for patients. Moreover, they now have an on-site physiotherapist, eliminating the previously extensive wait for appointments at Queen Mary's.

Excellent local surgery with caring and professional staff

The reception team at this clinic is incredibly welcoming and supportive. While understanding the challenging nature of healthcare, the staff at Station Road Surgery consistently demonstrate dedication and care. Having been a patient here for well over a decade and a half, I've consistently encountered excellent service from both the medical professionals and physicians. My sincere appreciation goes out to them! :)

Terrible healthcare experience for my elderly father

Utterly appalling how the medical facility handled my elderly father's appointment. He received a text message about a scheduled surgery, only to arrive and be turned away, claiming no knowledge of his booking. To make matters worse, they then contacted him after he returned home, asking him to come back. This is completely unacceptable treatment of an octogenarian, and I'm determined to investigate their unprofessional conduct. They should be thoroughly embarrassed by their disgraceful behavior x

Endless wait for a simple medical consultation

I scheduled a medical consultation regarding persistent arm discomfort and an unexplained rash, suspecting a potential spider bite. Upon arriving at the clinic, I was informed that the physician was slightly delayed. What followed was an excruciatingly long wait of 90 minutes before being seen. This wasn't merely a minor delay—it was a complete breakdown of patient care and professional service.

Unprofessional receptionist ruins medical office experience

Laura, the receptionist, is clearly unsuited for a role that involves direct patient interaction. Her personal issues appear to be significantly impacting her professional demeanor, creating an uncomfortable environment for both patients and colleagues. Her co-workers visibly show their discomfort when she unleashes her emotional outbursts on unsuspecting patients. Her conduct is completely unacceptable and unprofessional.

Impossible to get a gp appointment these days

Getting a face-to-face consultation at this medical practice is practically impossible, despite their claim in May that they'd start offering in-person appointments. What a complete farce.

Amazing customer service beyond my expectations

Outstanding customer experience with an incredibly welcoming and supportive front desk staff member who went above and beyond to assist me.

Worst medical experience ever run far away now

This medical practice embodies every nightmare scenario you could imagine at a healthcare facility: staff demonstrate alarming levels of professional incompetence that approach medical negligence. Scheduling appointments is an exercise in extreme frustration. Patients are routinely advised they must seek private care just to receive basic medical attention. When doctors abruptly depart, patients are shuffled between practitioners without continuity (the frequent staff turnover speaks volumes about the workplace environment). Formal complaints are systematically ignored and never properly investigated. After enduring two decades of substandard care, I've finally severed my connection with this surgery. I cannot stress enough how strongly I advise against becoming a patient here - run in the opposite direction!

Frustrating healthcare experience with poor communication

I've been attempting to secure a consultation regarding my test outcomes for weeks now. I've scheduled appointments twice, but each time complications arose - like booking an afternoon slot yet having it mistakenly logged in the morning when I'm working, or receiving an impossibly brief call at day's end that gives me no chance to respond. Considering this involves a cyst scan, I'm left feeling completely disregarded and unimportant.