Station Road Surgery

Frustrating medical experience at local surgery

I arrived for a pre-scheduled blood test appointment, which was initially arranged by a staff member at station road. Upon checking in at reception, I waited for about ten minutes before being approached and questioned about my purpose for being there. I was then informed that they no longer perform blood tests. Despite explaining that their own staff had booked this appointment, my argument was dismissed. This entire experience was an absolute waste of time, especially considering I had left work early and traveled nearly forty miles. I've been a patient at this surgery for over three decades, and now it has devolved into complete disorganization. I have zero confidence that any improvement is possible.

Worst customer service experience with rude receptionist

Update: Laura at the front desk is unquestionably the most discourteous and ill-mannered individual I've ever encountered. Her interactions are consistently demeaning, and she fails to show any empathy or consideration for people's unique situations. While there's a prominent notice stating that staff won't accept abusive behavior, ironically, her own conduct is equally unacceptable. I absolutely refuse to be degraded and made to feel utterly insignificant by her unprofessional attitude.

Terrible bedside manner ruins medical experience

My elderly parent arrived for her scheduled consultation, only to endure a 40-minute delay before encountering a healthcare professional who was completely unfamiliar to her. The practitioner's demeanor was shockingly rude, displaying an impatient and condescending attitude throughout their interaction. The encounter left my mother deeply distressed and emotionally wounded, which is absolutely unacceptable.

Compassionate receptionists made all the difference

When I needed to sign my mother up with this medical practice, the front desk staff displayed remarkable compassion and empathy. In my view, such genuine kindness from reception personnel is quite rare, and their commitment to helping patients get exactly what they require is crucial to the overall quality of healthcare. I'm truly appreciative that we encountered a staff member who was so supportive during a challenging moment. She meticulously handled all the necessary arrangements and facilitated the doctor's ability to provide care effectively. My heartfelt thanks go out to the entire team. Their initial interaction with us was extraordinarily warm and considerate.

Helpful receptionist saves the day with perfect appointment

I deeply appreciate the receptionist's assistance earlier today. Initially, I struggled to secure an appointment, but she went out of her way to schedule me a slot at the Respiratory Clinic located at the Albion Surgery, which ended up being exactly what I needed.

Exceptional care at station road surgery rocks

I rarely take the time to write reviews, but I feel compelled to counter the negative feedback others have shared. My interactions with Station Road Surgery have been thoroughly satisfactory. Every staff member, from the reception desk to the nursing team and physicians, demonstrated courtesy and professionalism. While I did experience a brief wait when calling (which is typical for any medical practice), I was able to clearly describe my health concern and received a nurse appointment within the same week, followed by a doctor's consultation the very next day. In summary, I found the entire experience to be highly commendable.

Terrible doctor who failed me completely

STEER CLEAR: Primary care physician shows complete disregard for patients facing intricate medical challenges, displaying zero empathy or concern. Absolutely appalling how professional standards have deteriorated to such an abysmal level

Frustrating customer service with unexpected call drops

Waiting on hold doesn't bother me, but getting abruptly disconnected without warning while in the queue is completely unacceptable, especially when it's happened two times consecutively.

Returning patient finds comfort in familiar care

I was a long-time patient at this practice for three decades before relocating. Now that I've returned to the area, I've re-established myself as a patient. This morning, I called to schedule an appointment, and after a brief phone consultation, I visited the clinic and had the pleasure of seeing the exceptional Dr. Sharma. I want to express my gratitude to the entire team. It's truly delightful to be back at my familiar medical practice, and today I experienced nothing short of top-tier care and consideration.

Exceptional service with outstanding customer care

The personnel at this establishment are incredibly supportive, with Ms. Isabel standing out as particularly excellent in her customer service approach.

Frustrating phone and online booking experience

Every time I attempt to schedule an appointment, I'm forced to endure a minimum one-hour phone wait. And when I finally manage to connect with someone, I'm dismissively directed to use eConsult. Yet, upon trying to use eConsult, the website displays a frustrating message stating 'their capacity has been reached for today'??? I'm completely baffled by the lack of an online booking system, which seems to be a standard feature at virtually every other medical practice.

Frustrating healthcare experience with terrible communication

Regrettably, this medical practice epitomizes the systemic flaws prevalent in the UK healthcare system. They maintain a facade of a website that seemingly allows patient communication, but in reality, it is completely non-functional. To obtain even the most straightforward information, one is compelled to navigate the exhaustive e-consult process, which involves responding to an endless barrage of questions. The alternative is to endure a mind-numbing hour-long telephone wait, only to receive a disappointingly brief 30-second response.

Terrible service and incompetent medical staff nightmare

Absolutely steer clear of this place! The wait times are unbearable, with reception taking a minimum of 90 minutes before even acknowledging you. They once informed me I'd need to wait 21 days just to get crucial test results. One of the reception staff members is incredibly discourteous. I strongly advise finding an alternative medical practice. The physicians are completely incompetent, prescribing me three rounds of antibiotics for an incorrect diagnosis, rendering their treatment entirely ineffective.

Terrible healthcare with zero patient compassion

Completely worthless - seek medical care elsewhere. The front desk staff are preoccupied with their own conversations, and the doctors clearly demonstrate a lack of commitment to their professional responsibilities. For individuals struggling with psychological well-being, steer clear at all costs - they took an excruciatingly long two months to process a mental health referral, despite being repeatedly prompted every single week. Establishments like these are precisely why the National Health Service receives such negative criticism.

Terrible service and unhelpful medical staff nightmare

Once more, I'm brushed aside with the standard 'submit an e-consult or visit urgent care' response. I waited on hold for more than 25 minutes, only to be met by a receptionist who aggressively interrogated me about my appointment request. It's been impossible to secure a doctor's appointment since the pandemic began! I'm completely frustrated with this medical practice and the indifferent demeanor of their front desk staff - they come across as patronizing, unsupportive, and downright disrespectful.

Compassionate care for my elderly father's surgery

I approached this medical procedure with apprehension for my aging parent. The front desk staff member I interacted with was incredibly supportive, arranging a direct call from the physician to me that same day - truly exceptional assistance.

Exceptional healthcare with compassionate and skilled professionals

I'm puzzled by the negative feedback, recognizing that personal experiences can vary. Nurse Jo and Nurse Isobel are truly exceptional. Dr Knigge is outstanding, demonstrating genuine compassion and flexibility. I was equally impressed by Dr Salih, Dr Sabina, and Dr Hanif. The electronic consultation service is remarkably user-friendly, and their response times seem quite efficient. I've encountered no problems whatsoever and enthusiastically endorse this practice.

Exceptional medical care with compassionate and helpful staff

This medical facility boasts an exceptional team that consistently provides outstanding support, whether you're communicating via telephone or interacting at the front desk. Their assistance has been invaluable to me on numerous occasions. The physicians are truly top-tier, with Dr. Knigge standing out as an absolutely remarkable, compassionate, and highly skilled professional x Kim Orris

Heartless receptionist ruins medical care experience

My university-aged daughter, who lives independently, called the medical practice as she had been unwell for multiple days. She was treated with shocking discourtesy by the receptionist and was dismissively told to attempt calling again the following day, despite the clinic remaining open until 6:30 pm, with the claim that no doctors were available. She was deeply distressed by this interaction, and it seems that a small dose of empathy and basic human consideration would have made a significant difference.

Successful medical procedure beyond expectations

Exceptional medical procedure