Steel City General Practice (Baslow Road Branch)

Very poor communication

My wife has a PICC line and for at least 3 months she has been trying to get the necessary materials for the community nurse to clean and flush the device. Sheffield has experienced lack of care , interest and and very poor communication from the G P practice.For example; received a phonecall from the GP telling us she would call the community nurse and flag up the lack of materials to clean the PICC line and get the nurse to request a prescription so that the G P could send it to the pharmacy. This did not happen. We received a email from someone, not the doctor, to say we can't have a prescription. We phoned the surgery to speak to someone in authority so questions could be asked, we were told they would be passed on and we will get a reply. We have had no reply. To day we phoned the community nurse and after months of frustration and being told different things by the three medical bodies involved, GP , community nurse and hospital nurse we may have sorted the problem but, we had no help from the GP it has been like obstacles were put in our way more than any help.

Quick and caring doctors clinic

It's a standard medical clinic, but appointment wait times are minimal, and the physicians are both highly competent and personable, making conversations comfortable and easy.

Mum's painful weeks of medical neglect

This medical practice is rapidly deteriorating in quality. We initiated a two-week health strategy for my elderly mother, involving medication dosage increases, yet she remains in excruciating pain. Upon completion of the designated period, staff displayed complete ignorance about her treatment plan, and now she faces an additional three-week wait to consult a different physician. When I confronted the practice manager about these issues, they were dismissive and unhelpful. If a zero-star rating were possible, they would absolutely receive it. Given the circumstances, we'll be relying on emergency services to ensure my mother receives competent medical attention from a healthcare professional who actually understands her condition.

Caring doctors who really follow through

This medical practice stands out as the most exceptional I've encountered. Their digital triage process is extremely efficient, and the personnel demonstrate genuine compassion and attentiveness. On one occasion, they even reached out to me during off-hours to check on my well-being, following up on concerns that had been previously overlooked by other healthcare providers. I am deeply appreciative of the remarkable level of care provided at this surgery.

Timothy's compassionate care helped us

Welcoming, supportive, and engaged medical practice. We met Timothy recently (Mar 2023) and he was exceptional with our child - comprehensive and visibly compassionate. On every previous occasion, the surgery has been outstanding. In Dec 2024, they once again exceeded expectations for me. Empathetic front desk staff and medical professionals, which we deeply value. They're meticulous about ensuring patients receive robust follow-up referral treatment when necessary at the hospital. It's evident that this medical practice has made substantial efforts to consistently enhance their service and truly prioritize patient well-being. We are truly thankful for the exceptional care we've received.

Kind staff made my medical care smooth

I've been a patient at this medical practice for half a year now, and I'm consistently impressed by the warmth and supportiveness of both the administrative team and the physicians. Everyone here goes above and beyond to make patients feel comfortable and well-cared for.⭐️⭐️⭐️⭐️⭐️

Morning calls keep dropping me

The medical staff are excellent when you finally get to meet them. But the front desk situation is problematic. This morning alone, they've disconnected my calls five times, and I've thrown in the towel. This is a recurring issue. As a result, I now prefer to physically go to the clinic and schedule an appointment face-to-face. It's simply more efficient! 🤷‍♀️

A quick and reliable ride

Entirely satisfactory experience.

Caring doctors for my whole family

I can't comprehend the negative feedback about this medical practice. Having been a patient for more than two decades and having brought up three children during that time, I can confidently say they're exceptional. The staff are warm and welcoming, the medical care is top-notch, and they genuinely strive to provide the best service possible within the challenging constraints of the NHS. I truly appreciate their dedication and commitment. Keep doing what you're doing, and my heartfelt thanks to the entire team.

Nurses saved the day at clinic

Condescending attitudes permeate the staff, from the reception area to the doctors' offices. Thankfully, the nursing team provides a compassionate contrast...

Friendly welcome on a busy morning

Welcoming, supportive, and incredibly quick-working front desk staff (2 May, morning)

Worst reception staff ever

The personnel at this medical facility are incredibly discourteous and arrogant. Absolutely would not suggest going here!

Measles misdiagnosis left my son suffering

I encountered an absolutely terrible ordeal at Baslow Road Surgery. Our family vacation was abruptly cut short when my son became seriously ill. Initially, we visited an A and E in Kent where they incorrectly diagnosed my son (which we discovered later). Upon returning home, his health dramatically worsened. When I urgently went to the surgery, the receptionist coldly informed me that my son couldn't enter because he was supposedly diagnosed with measles and might contaminate others. Desperate, I pleaded to have the doctor examine him in our parked car, ensuring I would remain outside. Shockingly, she merely said she would check if the doctor might call us. Devastated, I returned home, and my husband subsequently took our son to Sheffield A&E, who professionally treated him and revealed he never had measles in the first place - confirming the previous misdiagnosis. This experience was completely unacceptable, and I will absolutely never return to this surgery under any circumstances.

Caring vets saved our family pet

Baslow toad surgery truly stands out as a top-notch medical facility. In my experience, their staff consistently demonstrates exceptional care and goes the extra mile to help patients. My children and I are thoroughly satisfied with the quality of service they provide.

Frustrating phone silence at the clinic

Currently, telephone communication appears to be completely non-functional. Calls disconnect instantaneously upon connection. Previously, one would simply be placed in a waiting line. Today, I visited the medical clinic for my flu shot. The waiting area contained only individuals awaiting vaccination. During my time there, I attentively observed that no telephones were ringing, which struck me as peculiar since normally there would be continuous incoming calls. I have been unable to locate any email contact information, leaving me with no alternative but to resort to postal communication.

Frustrating wait times and unhelpful staff

The phone lines are constantly engaged. Unless you're a child or elderly, securing a same-day appointment is virtually impossible. Regardless of your condition or physical state, they'll cheerfully redirect you to the walk-in clinic. At best, you might get a phone consultation, and in most cases, you'll likely have more medical insight than the doctor. To top it all off, their abysmal customer service is the perfect final frustration!!!

Caring doctors who've helped my family for years

I've been a patient at this medical practice ever since relocating to the neighborhood back in 1990, and I have absolutely no complaints about the exceptional care my family has consistently received, even during the challenging times of the pandemic. The entire team - from the front desk staff to the administrative personnel, nurses, and doctors - are truly outstanding. They always pay close attention to every aspect of our health concerns and go above and beyond to ensure our well-being. I wanted to take this opportunity to publicly express my heartfelt gratitude to each and every one of them.

Nurse helped me stay calm during covid shot

I've received both of my Covid vaccinations at this medical facility. Although I can't recall the nurse's name, she was incredibly compassionate and understanding, especially since I'm someone who gets anxious about medical procedures. I truly appreciate her gentle approach and kindness during my visits.

Reception staff killed my vibe

The medical staff display compassion and empathy, yet the front desk staff completely undermine their efforts. I've been made to feel unwelcome and like an inconvenience during my infrequent visits. Despite the doctors' kindness, the reception team's attitude is dismissive and off-putting.

Waited hours just to be ignored

Terrible Customer Care. Awful Front Desk Staff. Endless waiting just to consult a Physician. The doctors themselves seem competent, assuming you can actually get an appointment.