Sterndale Surgery

Polite staff who take time to listen

It's always a pleasure to attend the practice as the entire team demonstrates courtesy and helpfulness throughout. The clinical staff are genuinely friendly and approachable, taking time to listen carefully to concerns without making patients feel hurried. This attentive and unhurried approach is particularly appreciated. Overall, very satisfied with the service provided.

Helpful staff who really listen to you

The practice consistently demonstrates a helpful and understanding approach to patient care.

Friendly staff and minimal waiting times

This is an excellent practice. Waiting times are minimal to non-existent, and the team members are welcoming and supportive.

Reception staff went the extra mile

This is the finest medical practice I have ever experienced. The reception team members are exceptionally helpful and consistently make an effort to assist with any concerns that may arise. The clinical staff here are practitioners who demonstrate genuine care for their patients. The doctors at this practice are all absolutely outstanding.

Quick appointment for arm pain concern

A couple of months ago, I experienced significant discomfort in my arm and was able to be seen by a healthcare professional without excessive waiting time. The clinician I saw was attentive and compassionate throughout the appointment. The front desk staff demonstrated warmth and professionalism. I have consistently received excellent care and support from the team at this practice. Thank you.

Easy to book and genuinely attentive

Excellent medical practice with an approachable atmosphere and straightforward booking process. The facility maintains high standards of cleanliness and manages patient flow well to avoid overcrowding. All staff members, including clinical professionals and administrative personnel, demonstrate helpfulness and genuine warmth towards patients.

Felt genuinely listened to and understood

Outstanding...Compassionate, empathetic and educational.. Outstanding

Doctors who actually listen to patients

I have been attending this surgery for a considerable time. I cannot speak highly enough of the clinical staff, particularly those practitioners who have consistently demonstrated excellent listening skills and made me feel valued as a patient. They consistently go the extra mile to address my healthcare requirements, and the reception team are equally attentive and compassionate. Thank you.

Reception staff made booking straightforward and friendly

I have been a patient at this GP surgery for over three decades and have consistently found it to be the most responsive, caring and helpful practice I have encountered throughout my time working within the NHS. The reception team demonstrates exceptional helpfulness and friendliness, the clinical nursing staff are supportive and attentive, and the medical practitioners are notably responsive and comprehensive in their approach. It represents an excellent standard of service, particularly given the widespread concerns about appointment availability and NHS care in the current climate. I am genuinely appreciative of the care and support provided by this practice.

Online appointments and prescriptions handled smoothly

The practice consistently provides prompt responses to virtual consultations and medication requests. The clinical staff and broader team demonstrate courtesy and helpfulness throughout interactions. While consultations tend to concentrate on the presenting concern rather than broader health matters, this approach is understandable given the demands of managing a full schedule.

Easy to book appointments when needed

The team members are consistently pleasant and approachable. I am always able to access appointments with clinical staff without encountering any difficulties.

Quick referral arranged without any fuss

This is a wonderful medical practice that has provided excellent care for my family. They arranged a prompt referral and assessment for my youngest child, which I greatly valued. I would like to extend my appreciation to the clinical staff for their outstanding support, and to the reception team for consistently being kind and helpful. I am truly grateful for all the care they provide.

Efficient and friendly reception staff

Consistently prompt and approachable.

Friendly nursing staff made me feel welcome

I find the nursing staff to be very pleasant and competent. I have been familiar with one particular nurse for quite some time and have consistently found them to be courteous and efficient. I am not well acquainted with the doctors at the practice.

Felt safe and supported during appointment

Highly recommend the nursing staff at my local GP practice who compassionately carried out a successful cervical screening appointment for me today. Feeling very lucky to have such caring professionals available - I encourage anyone who is hesitant to attend - the appointment was smooth and quick and the kind of experience where you can feel safe and supported. Thank you. 🥰

Always helpful and easy to talk to

The practice consistently demonstrates a helpful approach.

Pleasant reception staff made booking easy

The entire team was friendly and worked in an organised manner.

Prompt response made all the difference

Swift and very supportive assistance provided

Receptionist dismissed my injury concerns

The receptionist declined to schedule my appointment and appeared dismissive of my health concern. I am now worried about potential complications developing.

Quick responses through online booking system

Changing my rating from 1 star to 5. There have been significant positive changes recently with friendly team members and capable healthcare professionals. Response times through the online system have been exceptionally fast. Truly commendable.