Sterndale Surgery

Friendly reception and helpful doctors

Consistently excellent care and friendly clinical staff. Much appreciated.

Easy to reach by phone and online messaging

A genuinely excellent and well-run medical practice. They offer accessibility through both telephone and online messaging services, and I've consistently found them to respond promptly on the same day. Getting in contact has never been problematic, and they've always provided genuine assistance. This level of service is quite uncommon in the area. I couldn't be more satisfied with my experience.

Quick same-day responses from helpful receptionists

I have regularly had positive experiences at this practice. Typically, I receive responses within the same day, and when I've needed urgent care, same-day appointments have been made available to me. The reception team members are welcoming and supportive. The clinical staff have communicated clearly and taken a methodical approach to addressing my concerns and determining appropriate next steps. The healthcare professionals I've encountered during procedures have been skilled at helping me feel comfortable and reassured throughout. I have been a patient at this practice for a considerable time and have consistently been satisfied with the standard of care provided.

Reception team made us feel welcome

We relocated to this area approximately two years ago and have been attending this practice since our arrival. My family and I have consistently had a positive experience whenever we have required medical attention. The reception staff, clinical practitioners, and nursing team have all demonstrated professionalism, warmth, and expertise throughout our interactions. I recently attended an appointment with a member of the nursing staff for a procedure and found them to be exceptional, creating a calm and reassuring environment. I would certainly recommend this practice to others.

Reception helpful but clinical advice felt rushed

The surgery has a pleasant atmosphere and the reception staff are friendly and professional when answering calls. The appointment booking system works well. However, my experience with the clinician I consulted was disappointing. I felt the clinical advice provided was not appropriate for my situation, particularly regarding medication recommendations based on a single elevated reading. This experience has affected my confidence in the service, and I have decided to register with a different practice as a result.

Quick appointment with helpful reception staff

I didn't have to wait long, was seen by two lovely, charming, and professional healthcare practitioners. The clinician answered all my questions and was very helpful, and the reception staff member was also really helpful and very personable. Good experience all round.

Quick appointments through online messaging system

Excellent medical practice. Urgent same-day consultations are arranged when feasible. If immediate availability isn't possible, appointments are typically scheduled promptly through the online messaging system.

Accessible practice that listens and helps

Convenient and informative healthcare services that have proven beneficial. Our family has been attending this practice for over two decades.

Quick response from the practice team

Prompt assistance provided with a consistently helpful approach throughout the interaction.

Skilled blood test with no pain or bruising

I had a wonderful experience with a healthcare professional I've known for many years who drew my blood efficiently, with no discomfort and no bruising. In contrast, a previous appointment at another location resulted in a painful experience and my samples were unfortunately misplaced.

Felt heard and got prompt referrals

I was treated with respect and my concerns were heard. I was referred for blood tests and musculoskeletal assessment. The blood test results were made available to me, and the clinician responded quickly by arranging a referral to rheumatology. An appointment for musculoskeletal assessment was also scheduled for me.

Efficient practice that listens to patients

The practice demonstrates efficiency and a caring approach to patient care.

Reception staff made me feel welcome

Excellent service overall. The reception team in particular has been absolutely brilliant.

Reception helped track my specialist referral

I am extremely satisfied with the care I received at the practice. The response time was prompt, and the staff were exceptionally helpful throughout my experience. The guidance provided was valuable, and I appreciated the assistance with coordinating my referral to a specialist. The practice also followed up with me regarding my health concern and kept me informed about the specialist's response. The reception team was equally professional and attentive in managing my referral process. I am very grateful for the comprehensive support I received during a time when I was unwell.

Helpful reception when I needed urgent support

I appreciate the kindness and support I received when I needed assistance with my medication supply. The reception staff were genuinely pleasant and helpful.

Long-term patient feels genuinely listened to

I have been a patient at this practice for many years and have consistently had excellent experiences with all the clinicians I have consulted. They demonstrate genuine helpfulness across all areas of care. I have only positive feedback regarding both the clinical and nursing teams. The practice provides outstanding service and I feel fortunate to be registered there. I would wholeheartedly recommend this practice and rate it very highly.

Appointment process felt rushed and confusing

The appointment involved an excessive number of questions for an elderly patient.

Felt genuinely listened to during follow-up care

I recently had an excellent follow-up appointment following a seasonal illness that took longer than expected to resolve. Over an extended period, I have consistently appreciated the professional approach and friendly reception from the entire practice team when managing my various health concerns, both ongoing and acute. The practice management system has required some adjustment on my part, but the effort has been worthwhile given the quality of subsequent care and monitoring. I am grateful for the service provided.

Easier appointments through new online system

I have been a patient at this practice for nearly four decades, experiencing both positive and negative periods throughout my time. Obtaining an appointment has presented challenges; however, the consultations themselves have been thoughtful and considerate. Since the introduction of remote consultation options, accessing medical advice has become considerably more straightforward and reliable.

Quick appointments and regular follow-up care

I was recently given a diagnosis of diabetes, and I have been very satisfied with the care provided by my practice. I have had no difficulty obtaining appointments, and the team has been consistently attentive to my needs. I feel that I am receiving excellent support and attention.