Sterndale Surgery

Long-term patient feels genuinely valued here

An excellent medical practice that I have been a patient with for many years.

Reception team made booking straightforward and helpful

Always professional, fantastic service 👏 The reception team was more than helpful and very honest, providing excellent phone service.

Reception team made me feel genuinely welcome

I'm delighted to have become a patient at this practice! The reception staff demonstrated excellent service from my first visit, consistently displaying warmth and friendliness. The clinical team have shown impressive expertise and compassion, ensuring I felt genuinely looked after throughout my care. Their exemplary professionalism and authentic commitment to patient wellbeing gave me confidence and reassurance. I'm very grateful!

Friendly reception made me feel welcome

Consistently outstanding, welcoming and efficient

Felt genuinely listened to and put at ease

The clinician I saw demonstrated exceptional medical expertise and professionalism. They displayed considerable intelligence, honesty, and genuine sensitivity to my needs as a patient. Complex medical information was explained thoroughly and clearly, with a patient-focused approach that made everything accessible. They were thorough in their assessment, leaving no aspect unexplored, and their approachable manner and warm humour helped me feel comfortable throughout the appointment. I appreciated that my preferences regarding the consultation setup were respected without question. Their competence and dedication to patient care left a strong positive impression on me.

Reception staff helped with urgent prescription request

I requested a repeat prescription with minimal advance warning. The reception team demonstrated remarkable helpfulness and warmth, bringing the matter to the attention of the clinical staff who promptly processed the request within a short timeframe. The service provided was outstanding and delivered with genuine friendliness.

Felt listened to and well supported

Outstanding across every aspect

Booking appointments online beats phone queues

Excellent general practice facility. The appointment booking system is highly efficient and far superior to traditional telephone queuing methods. All clinicians provide outstanding care.

Appointment booked quickly with friendly staff

The appointment was scheduled without delay and the team demonstrated a welcoming and approachable manner throughout.

Reception staff made me feel at ease

The receptionist at this practice is a pleasure to interact with, demonstrating empathy, efficiency, and a reassuring manner that helps patients feel comfortable.

Felt dismissed during my appointment

I have had a negative experience with the clinical staff at this practice. During my appointment, I felt that the practitioner was dismissive and discourteous towards me. They questioned my concerns about my health in a manner that I found disrespectful, which was not the standard of care I would have expected to receive.

Reception staff hung up during phone call

I would rate this experience far lower if possible. During my recent interactions with reception staff, I encountered communication difficulties and felt the service fell short of professional standards. When I posed straightforward questions, I perceived a dismissive response rather than helpful assistance, and one call ended abruptly without proper closure. Having been a patient at this practice for many years, I was disappointed by the quality of service during what were important health-related enquiries. The level of professionalism I experienced did not meet the standard I would reasonably expect. While I do not wish to be unkind, I felt the staff member in question may not be well-suited to a role within healthcare settings.

Office team provided consistent support through complexities

My mother has a long-term progressive neurological condition with various associated complexities. The assistance we receive from a member of the office team has been invaluable to my mother. Over an extended period, this staff member has consistently provided exceptional help in addressing our questions and difficulties, and remains committed to supporting us. As a family, we greatly value the ongoing support provided and feel it makes a significant difference to our situation.

Staff listened and showed genuine care

The team demonstrated kindness and attentiveness throughout my visit. I received excellent care and service.

Fast digital access and responsive support

The practice demonstrates a good understanding of my son's particular healthcare requirements and consistently provides responsive and helpful support. I am able to obtain prompt appointments with clinicians via their online system. The clinical staff show patience and care when my son requires blood tests.

Helpful staff made registration process smooth

I attend this practice and find the staff to be consistently kind and supportive. During my recent visit following my registration, the receptionist who assisted me was particularly pleasant and provided helpful guidance.

Reception staff need better training on confidentiality

This practice appears to be poorly organised. The reception staff seem disengaged and often avoid eye contact when attending to patients. There are significant concerns about privacy at the reception desk, as conversations can be overheard by other patients waiting in the area. It would be beneficial if the reception team received additional training to improve their service standards and professionalism.

Bright surgery, kind and caring staff

I have been a patient at this practice for over five years and have consistently appreciated the compassionate and attentive approach to care. The modern, well-lit facilities also contribute positively to my experience. I would happily suggest this practice to others.