Patient Experience Summary

Patients consistently praise the practice for compassionate care, professional knowledge, and a welcoming atmosphere. The reception team is frequently described as warm, helpful, and professional, with many noting that appointment scheduling is straightforward and convenient. Physicians are recognised for taking ample time with patients, demonstrating genuine concern for their wellbeing, and providing thorough follow-up care. The practice environment is noted as bright and well-maintained, with on-site pharmacy and parking facilities enhancing accessibility. Continuity of care and responsiveness to urgent medical needs are highlighted as particular strengths, alongside the availability of specialist clinics for conditions such as blood pressure and diabetes.

However, some patients report significant challenges with appointment access, describing the booking process as difficult and citing reception gatekeeping as a barrier to consultation. Concerns about dismissive attitudes towards patient concerns have been raised, alongside observations of inconsistent courtesy from reception staff. Pharmacy service issues are also noted, with reports of staff lacking customer service skills and failing to proactively source medications on behalf of patients. A small number of patients have experienced variable experiences depending on their length of registration with the practice.

Appointment

75.71 %
Great

Reception

79.29 %
Great

Cleanliness

85.00 %
Excellent

Care

87.86 %
Excellent

Respect

81.43 %
Great

Seen on time

78.57 %
Great

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CM

Carolyn M. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and attentive staff

Exceptional medical practice with incredibly warm and empathetic front desk staff. The physicians are outstanding, always taking ample time and ensuring patients feel thoroughly heard. Scheduling appointments is a breeze, and I cannot speak highly enough about this healthcare team. Absolutely worth recommending to anyone seeking quality medical care.

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LR

Louise R. Google one year ago

Rating

Excellent!

Compassionate healthcare heroes in our local village

Our neighborhood medical center is truly exceptional. During the entire COVID-19 period, they remained consistently accessible, offering both immediate urgent consultations and convenient next-day appointments at 10 am. The physicians demonstrate incredible compassion, and the administrative and front desk team are incredibly supportive, always striving to assist you and your loved ones 😊

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RS

Rhiannon S. Google one year ago

Rating

Excellent!

Amazing healthcare with heart and compassion

Without a doubt, this is the top medical practice in the area. Ceri, the practice manager, is absolutely impeccable, and the welcoming reception team matches her excellence! Dr Acorn is exceptional (though he tends to run late due to his talkative nature and genuine patient investment), and after being registered here for nearly a quarter-century, I was truly heartbroken to depart after having my baby and moving outside their service area. I was certain I wouldn't find a comparable practice, and indeed, my new doctors are nowhere near Stock surgery's standard. The facility itself is wonderfully bright, cheerful, and immaculately maintained, with staff consistently demonstrating politeness and compassion. They also offer a spacious private parking area, making access convenient even when managing a newborn. If circumstances allowed, I would absolutely relocate just to remain their patient!

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CM

Corinna M. Google one year ago

Rating

Bad!

Terrible pharmacy with unhelpful and rude staff

My sibling encounters ongoing challenges with this particular pharmacy. The majority of employees demonstrate a lack of customer service and often come across as discourteous. Not only do they instruct HER to independently contact other pharmacies in search of her medication (acknowledging that this specific item can occasionally be scarce), but they seem to miss the fundamental purpose of pharmacy staff. Fundamentally, their role should involve sourcing medications, making inquiries on patients' behalf, or recommending viable alternatives and coordinating with physicians to secure appropriate prescriptions. This is a recurring issue, and the persistent strain is significantly impacting an already vulnerable individual struggling with health concerns.

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EB

Elisabet B. Google one year ago

Rating

Excellent!

Great medical practice with caring and efficient staff

We consider ourselves incredibly lucky to have found this medical practice after relocating three years ago. The reception team consistently demonstrates warmth, helpfulness, and professionalism. While it's undoubtedly a bustling practice and securing an appointment can occasionally be challenging, they are remarkably responsive when urgent medical needs arise. The physicians are exceptional and meticulous, promptly ordering necessary tests when health concerns emerge. During a recent experience, when I felt uncertain about a consultant's recommendation, they facilitated a second opinion that ultimately resulted in a more streamlined and effective healthcare journey. Their specialized clinics addressing conditions like blood pressure and diabetes are particularly impressive, ensuring comprehensive patient monitoring and proactively preventing potential future health complications. The on-site pharmacy and in-house blood testing further enhance their overall operational efficiency and patient care.

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JB

Jane B. Google one year ago

Rating

Excellent!

Friendly village surgery with exceptional patient care

Scheduling an appointment is a breeze, and the front desk staff are incredibly welcoming and have a wonderful connection with the local community. The medical professionals are, for the most part, exceptionally personable and attentive. There's one newer physician I'm not particularly fond of, but all the others are outstanding. After switching to this practice when I relocated, the improvement in care is immediately apparent, and I'm thoroughly satisfied.

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DH

Darren H. Google one year ago

Rating

Bad!

Frustrating healthcare with poor service and communication

Securing an appointment is incredibly challenging. The reception staff attempt to pre-diagnose patients before scheduling any consultation. The physicians appear dismissive of patient concerns. As a self-employed individual, this medical practice's inability to identify my medical issue is jeopardizing my business operations. Having lived in various locations across the U.K. and internationally, I can confidently state this is the most subpar medical surgery I've encountered. Being relatively new to the village, I've observed that the staff seems more accommodating to long-standing residents. While the reception can be patronizing and brusque, they ironically display a sign cautioning patients against displaying similar behavior.

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TM

Tony M. Google 2 years ago

Rating

Excellent!

Stress-free clinic with caring professionals for vasectomy

This spot is incredible and totally put me at ease right before my procedure. I'd absolutely suggest Dr. Acorn to anyone considering a vasectomy - he's the real deal.

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PS

Paul S. Google 3 years ago

Rating

Excellent!

Exceptional care from amazing medical professionals

The medical professionals at this surgical center are truly exceptional.

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TG

Terence G. Google 3 years ago

Rating

Excellent!

Great service from caring medical team

The medical staff, including both physicians and front desk personnel, are exceptionally skilled and professional.

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IG

Isobel G. Google 3 years ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Acorn's compassionate care and professional knowledge truly stand out. As a patient, I couldn't ask for a better general practitioner. The entire team at Stock surgery provides exceptional medical support that makes me feel fortunate and well-cared for.

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DW

David W. Google 3 years ago

Rating

Excellent!

Quick service and convenient medical care

Consistently convenient for scheduling visits. On-location pharmacy and ample parking space available.

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MM

Mark M. Google 5 years ago

Rating

Excellent!

Caring doctor made my procedure smooth and reassuring

Dr Acorn's warm and welcoming demeanor, coupled with the charming, laid-back atmosphere of the rural clinic, immediately put me at ease. The procedure itself was somewhat uncomfortable, requiring an additional dose of anesthetic midway through, but the entire process was relatively quick, lasting just half an hour. Recovery was swift, and I was mobile within a couple of days. I experienced some intermittent, mild discomfort in the groin area for the initial few months, but Dr Acorn was consistently supportive and reassuring, taking the time to address my concerns even when I reached out two months post-procedure. Overall, the experience was smooth and trouble-free, and most importantly, I've achieved my desired outcome of preventing future pregnancies!

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BS

Brad S. Google 6 years ago

Rating

Excellent!

Exceptional care and follow up from dr acorn

Dr. Acorn provided exceptional care, and the follow-up was equally impressive.

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AK

Alan K. Google 6 years ago

Rating

Excellent!

Lifesaving care from an exceptional medical team

I've been incredibly fortunate to discover such an exceptional medical practice. The entire team is remarkably supportive, and each physician demonstrates genuine compassion, dedicating ample time to address your medical concerns. They went above and beyond, even seeing me after normal hours, which I believe ultimately saved my life. I will forever advocate for this practice and the outstanding care they provide.

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Patient Experience Summary

Patients consistently praise the practice for compassionate care, professional knowledge, and a welcoming atmosphere. The reception team is frequently described as warm, helpful, and professional, with many noting that appointment scheduling is straightforward and convenient. Physicians are recognised for taking ample time with patients, demonstrating genuine concern for their wellbeing, and providing thorough follow-up care. The practice environment is noted as bright and well-maintained, with on-site pharmacy and parking facilities enhancing accessibility. Continuity of care and responsiveness to urgent medical needs are highlighted as particular strengths, alongside the availability of specialist clinics for conditions such as blood pressure and diabetes.

However, some patients report significant challenges with appointment access, describing the booking process as difficult and citing reception gatekeeping as a barrier to consultation. Concerns about dismissive attitudes towards patient concerns have been raised, alongside observations of inconsistent courtesy from reception staff. Pharmacy service issues are also noted, with reports of staff lacking customer service skills and failing to proactively source medications on behalf of patients. A small number of patients have experienced variable experiences depending on their length of registration with the practice.

Appointment

75.71 %
Great

Reception

79.29 %
Great

Cleanliness

85.00 %
Excellent

Care

87.86 %
Excellent

Respect

81.43 %
Great

Seen on time

78.57 %
Great
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