Stockwell Road Surgery
Great! (8 reviews)
Great! (8 reviews)
Feedback reflects a mixed experience across the practice. Clinical care consistently receives positive recognition, with patients noting high standards of care and skilled clinical staff who deliver informative and reassuring consultations. The reception team are frequently described as helpful and approachable, contributing to a caring team environment that supports patient needs.
Appointment availability has become a notable concern, with waiting times for routine consultations extending to around a week, alongside limited car parking relative to current patient volume. Some patients report that reception staff occasionally appear disengaged during phone interactions and in-person visits, sometimes prioritising administrative tasks over attending to those waiting. These observations suggest service quality may have declined as the practice has experienced increased patient numbers.
Despite these operational pressures, many patients express confidence in the care delivered and appreciate the approachable nature of clinical and nursing staff, who are noted for their ability to put anxious patients at ease. The practice demonstrates responsiveness to patient needs, though consistency in reception experience appears variable.
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Feedback reflects a mixed experience across the practice. Clinical care consistently receives positive recognition, with patients noting high standards of care and skilled clinical staff who deliver informative and reassuring consultations. The reception team are frequently described as helpful and approachable, contributing to a caring team environment that supports patient needs.
Appointment availability has become a notable concern, with waiting times for routine consultations extending to around a week, alongside limited car parking relative to current patient volume. Some patients report that reception staff occasionally appear disengaged during phone interactions and in-person visits, sometimes prioritising administrative tasks over attending to those waiting. These observations suggest service quality may have declined as the practice has experienced increased patient numbers.
Despite these operational pressures, many patients express confidence in the care delivered and appreciate the approachable nature of clinical and nursing staff, who are noted for their ability to put anxious patients at ease. The practice demonstrates responsiveness to patient needs, though consistency in reception experience appears variable.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mjr M.
2 months ago
Average!
Practice feels rushed and staff seem disengaged
The practice appears to be quite busy these days with a large number of patients. The staff members sometimes seem disengaged, both when answering phones and during in-person visits, often appearing focused on their desk work rather than attending to those waiting at reception. The service quality was better in the past.
Steff M.
4 months ago
Excellent!
Welcoming new patients with genuine care
I was apprehensive about changing medical practices when relocating to a new area, but I have consistently received outstanding care since registering several months ago. I am very grateful.
Chelsey B.
7 months ago
Poor!
Reception staff could be more welcoming
I had an interaction with a receptionist today who came across as rather abrupt. I wish I had taken note of who it was. They didn't seem particularly approachable or considerate, and I felt they may not be well suited to their role. Apart from that one experience, the rest of the team have been consistently friendly and welcoming.
Leo J.
8 months ago
Excellent!
Felt reassured and given practical home advice
I attended a physiotherapy appointment and was very satisfied with the care I received. I didn't manage to get the name of the clinician who saw me, but the session was incredibly informative and gave me confidence. They provided me with practical guidance on exercises and strategies I can implement independently at home to support my recovery. I'm genuinely grateful for the support shown during my visit, and I wanted to acknowledge the excellent standard of care delivered.
H H.
10 months ago
Excellent!
Reception staff really helpful and accommodating
This practice is excellent, with a genuinely caring team throughout. All staff members are approachable and go out of their way to assist patients. The nursing staff are particularly skilled at putting anxious patients at ease through friendly conversation, which makes procedures like blood tests much less daunting. The reception team are consistently helpful and accommodating, always willing to support patients with their needs. A thoroughly positive experience all round – highly recommended.
Lizzie M.
2 years ago
Excellent!
Staff were helpful and attentive throughout
The team here is delightful and the clinical care provided is of a high standard.
Hindle W.
7 years ago
Excellent!
Long-term patient, consistently well looked after
I have been a patient at this practice for over 15 years and have consistently had a positive experience. I am very satisfied with the standard of care I have received throughout my time here.
Keith B.
7 years ago
Average!
Struggling with appointment waits and parking
Another practice that appears to have been affected by increased patient numbers. Appointment availability has changed considerably, with waits now extending to around a week for routine consultations, though alternative location options are available. The car park facilities seem inadequate relative to the current patient volume, resulting in overflow parking in surrounding areas. Despite these logistical challenges, the clinical staff continue to provide good quality care.