Patient Experience Summary

Feedback consistently highlights the practice's responsive booking process and same-day appointment availability, with patients noting the efficiency of the service from initial contact through to departure. The reception experience receives particular praise, with staff described as courteous, friendly, and supportive, creating a welcoming environment. The practice environment itself is well-regarded, with patients noting satisfactory parking facilities, a bright and comfortable waiting area, and well-organised reception spaces.

Clinical care is characterised as professional and compassionate across all interactions. Patients report confidence in the care provided by clinical practitioners and nursing staff, with particular mention of skilled procedures performed with minimal discomfort. The broader team demonstrates a supportive and helpful approach throughout the patient journey, with administrative staff noted for their effectiveness in arranging specialist appointments and pharmacy support valued for prescription management.

Across the feedback, the practice is distinguished by consistent organisation and efficiency in service delivery, alongside a genuine commitment to patient care. The combination of accessible appointment availability, courteous reception experience, professional clinical care, and a comfortable practice environment emerges as a defining pattern in patient experiences.

Appointment

93.33 %
Excellent

Reception

95.00 %
Excellent

Cleanliness

92.50 %
Excellent

Care

94.29 %
Excellent

Respect

95.71 %
Excellent

Seen on time

93.33 %
Excellent

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NH

Niall H. Google one month ago

Rating

Excellent!

Responsive and helpful practice in the area

Extremely pleased with my decision to relocate to this practice; it stands out as an excellent facility locally, demonstrating strong responsiveness and a genuinely supportive approach.

Stokesley Surgery

one month ago

Thank you for your kind feedback Niall—we’re delighted to hear you’ve had a positive experience with our team.

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AT

Alan T. Google 2 months ago

Rating

Excellent!

Quick and friendly service every time

The practice consistently provides a prompt, welcoming, and well-organised service.

Stokesley Surgery

one month ago

Thank you for your kind words, we will pass these on to the team :)

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MH

Michele H. Google 4 months ago

Rating

Excellent!

Friendly reception made the visit pleasant

An excellent medical facility.

Stokesley Surgery

3 months ago

Thank you Michele - we are glad that you are happy with the service we are providing.

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LG

Lesley G. Google 4 months ago

Rating

Excellent!

Reception staff helped sort consultant appointments quickly

We are so fortunate to have such an excellent medical practice in our local area. The team demonstrates genuine commitment to providing high-quality care. The administrative staff have been exceptional in arranging specialist appointments, while the pharmacy support has been invaluable in managing prescriptions. The nursing team consistently demonstrates helpfulness, compassion and kindness. The clinical practitioners have also been wonderful throughout our experience – thank you.

Stokesley Surgery

3 months ago

Thank you for your kind comments, we really appreciate the positive feedback- I will pass on your thanks to all of the staff. Jo. Practice Manager

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BR

Bill R. Google 5 months ago

Rating

Excellent!

Spacious waiting area and genuinely pleasant reception staff

We feel very fortunate to have access to this practice. The facilities are excellent, with ample parking and a bright, welcoming waiting area. Our experiences have been notably different from what friends have reported at their own practices. There is no need to request a specific clinician, as all staff members demonstrate genuine care and attentiveness. The blood sampling procedure is performed skillfully with minimal discomfort and rarely results in any visible marks, unlike what we have heard from others. The reception team here are consistently friendly, warm, professional and supportive, which contrasts with some of the less positive accounts we have heard elsewhere. We particularly enjoy hearing friends discuss their healthcare experiences, as ours compares very favourably. We are very grateful to the entire team.

Stokesley Surgery

4 months ago

Thank you for your lovely comments! We will pass on this feedback to our staff and clinicians :)

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AJ

Annie J. Google 8 months ago

Rating

Excellent!

Friendly staff made the vaccination service smooth

The flu and COVID vaccination service ran smoothly as expected. The staff members providing the service were exceptionally friendly and professional throughout. Much appreciated.

Stokesley Surgery

8 months ago

Thank you for your comments we will pass your thanks on to the girls. Much appreciated.

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RJ

Ruth J. Google 2 years ago

Rating

Excellent!

Staff made the whole process straightforward

The team demonstrated helpfulness throughout my entire visit, from the initial booking process through to my departure from the clinic.

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JG

John G. Google 2 years ago

Rating

Excellent!

Welcoming reception with convenient parking access

The car parking facilities and building access were satisfactory. The reception area was well-organised and provided a comfortable environment.

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VM

Victoria M. Google 4 years ago

Rating

Excellent!

Friendly staff made me feel well looked after

I have consistently enjoyed my visits to this practice. The team members are approachable and supportive, and the service runs smoothly. The clinical staff I have seen have demonstrated professionalism and provided genuine assistance throughout my care.

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JP

John P. Google 4 years ago

Rating

Excellent!

Staff made me feel genuinely listened to

The team at this practice demonstrated a helpful and caring approach to patient care.

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AC

Ann C. Google 5 years ago

Rating

Excellent!

Helpful staff made me feel supported

This practice operates efficiently with a compassionate and supportive team who continue to uphold their excellent standards despite current difficulties.

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PB

Pam B. Google 5 years ago

Rating

Excellent!

Same day appointments made booking straightforward

Excellent experience with the entire team. It's impressive to find a practice that can accommodate same-day consultations with a clinician. The front desk personnel consistently go the extra mile to assist and support patients.

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Trusted by GP practices across the UK
Practice Response Rate
50.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01642 710748
  • The Health Centre North Road Stokesley Middlesbrough TS9 5DY

Patient Experience Summary

Feedback consistently highlights the practice's responsive booking process and same-day appointment availability, with patients noting the efficiency of the service from initial contact through to departure. The reception experience receives particular praise, with staff described as courteous, friendly, and supportive, creating a welcoming environment. The practice environment itself is well-regarded, with patients noting satisfactory parking facilities, a bright and comfortable waiting area, and well-organised reception spaces.

Clinical care is characterised as professional and compassionate across all interactions. Patients report confidence in the care provided by clinical practitioners and nursing staff, with particular mention of skilled procedures performed with minimal discomfort. The broader team demonstrates a supportive and helpful approach throughout the patient journey, with administrative staff noted for their effectiveness in arranging specialist appointments and pharmacy support valued for prescription management.

Across the feedback, the practice is distinguished by consistent organisation and efficiency in service delivery, alongside a genuine commitment to patient care. The combination of accessible appointment availability, courteous reception experience, professional clinical care, and a comfortable practice environment emerges as a defining pattern in patient experiences.

Appointment

93.33 %
Excellent

Reception

95.00 %
Excellent

Cleanliness

92.50 %
Excellent

Care

94.29 %
Excellent

Respect

95.71 %
Excellent

Seen on time

93.33 %
Excellent
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