Stonebridge Surgery

Longstanding Patient Praises Efficient Healthcare Team

Throughout my extensive time at the surgery, I have consistently encountered a positive experience without any issues. The entire team, including both doctors and nurses, is consistently friendly and supportive. Over the past few years, I have faced several concerns that were addressed promptly and effectively, with follow-ups ensuring my complete satisfaction.

Exceptional Care: Polite Staff and Easy Appointments

My experiences at this clinic have been consistently positive. The front desk team is consistently courteous and accommodating, and scheduling appointments tends to be a straightforward process. I strongly endorse this practice for anyone in search of high-quality, patient-focused healthcare services.

Helpful Staff Ensures Timely Appointments

The staff here is wonderful and always ready to assist. I have consistently found it easy to schedule an appointment whenever necessary.

Impressed Patient Praises Healthcare Practice Since 2021

Since I joined this practice in 2021, I have not encountered any problems. I've had to schedule several appointments for various issues and have consulted multiple doctors and nurses, all of whom have been exceptional. Working in a different sector of healthcare myself, I'm continually impressed by the level of service here. This morning at 8 am, I called and was able to secure an in-person appointment on the same day, which makes me puzzled about the negative feedback regarding their system. I truly appreciate all your dedication and care.

Nurse Denied Dressings After Surgery Despite Qualifications

I recently underwent surgery and, as a retired qualified nurse, I found myself in need of urgent care. Unfortunately, I could not secure an appointment with the nurse quickly enough to get new dressings; the wait was two weeks. To mitigate this situation, I am willing to manage my own wound care. However, I was quite disappointed by the receptionist's demeanor when she refused to provide her full name, only mentioning it was Liz. Despite explaining my circumstances—caring for a husband with brain damage while trying to maintain composure—the receptionist showed no understanding or compassion. This behavior is truly disgraceful.

Frustrating healthcare experience with empty waiting room

Scheduling a visit here is nearly impossible. The parking lot is packed, yet the waiting area sits completely vacant. I'm puzzled about their actual operations.

Terrible service and impossible to book appointments

Attempted to contact the surgery 31 times this morning starting at 8am, with each call being disconnected or met with a "too busy" message. When I finally got through at 8:14 am, the receptionist informed me no appointments were available, a situation that has persisted for the past fortnight. I strongly advise against wasting your time with this practice - they demonstrate complete indifference to patient needs. Upon requesting to speak with another staff member, I was told no one was available. The phone staff appeared young and dismissive. If possible, I would rate this experience lower than the minimum rating allowed.

Terrible product not worth my time

Absolutely zero stars would be more fitting for this disaster.

Poor Service: Diagnosis Issues and Rude Receptionists

Doctors often prescribe medications but do not accurately document diagnoses or prognoses. Additionally, the demeanor of the receptionists can be quite unpleasant, as they tend to act like formidable gatekeepers.

Friendly clinic with frustrating appointment scheduling

Helpful employees, comfortable reception area. The challenge lies in actually securing a doctor's appointment!

Outstanding

The whole team at Stonebridge Surgery are outstanding and deliver an exceptional level of care and service, consistently going above and beyond to help in any and every way they can. Without exception, every member of the practice team, nursing team, and GP team is incredibly lovely, kind, considerate, and empathetic. They always take their time to listen, they reassure where they can, and they truly act within the best interests of their patients under their care. I have complex health needs and have been under the care of many, many health professionals and teams for the last 40 years (since I was a young child). I honestly don't give high praise lightly. In particular, I can't even find the words to articulate just how much praise and gratitude I have for Dr Taylor. There are many, many wonderful GPs; but she really is a shining light. I feel unbelievably lucky and hugely grateful for all that she has done, and continues to do, to look after my health and wellbeing. THANK YOU Stonebridge Surgery. You are a one in a million team and I appreciate, from the bottom of my heart, all that you do.

Perpetually late clinic fails patient expectations

Every single time, they've failed to meet their scheduled timing. I've arrived punctually for my 8:45 AM appointment, yet they're already 10 minutes behind schedule and still delaying! It's completely unacceptable.

Professional Doctors Despite Busy GP Surgery

Even though it operates with the same level of busyness as other general practice clinics, I have consistently found the physicians to be both professional and accommodating.

Exceptional care beyond expectations at medical practice

Exceptional medical care from start to finish. The surgical team and front desk staff have consistently demonstrated extraordinary dedication and support for both myself and my kids.

Terrible customer service from arrogant representative

Completely disrespectful interaction with an employee named Emily who came across as incredibly condescending and infuriating

Pregnant Patient Denied Urgent Care By Receptionist

It’s truly appalling. I called each day this week, only to learn on Friday that they cannot schedule me until the 28th of September. By 8:15 am, all appointments were already booked, and the only option they provided was a telephone consultation in more than three weeks. Considering that I am currently 22 weeks pregnant, it is hard to comprehend why the receptionist did not view my situation as urgent.

Compassionate care with healing hands

Compassionate medical professionals who truly care about their patients' well-being. Each interaction feels personalized and warm, making the entire healthcare experience comforting and reassuring.

Timely GP Visit with Flu Vaccination Success

I was able to see the general practitioner promptly and successfully received my flu shot!

Compassionate care for diabetic patients by experts

Truly exceptional care provided to my diabetic mother by Dr Waring and Dr Sardar. Their meticulous approach and precision are truly remarkable.

Terrible Surgery Experience: Avoid at All Costs

I switched to this medical practice six weeks ago, and the only positive aspect I can highlight is the staff at the reception. I paid £120 for a private medical examination required for my recent adoption application, but it took five weeks for the doctor to forward the necessary documentation to my social worker. They even sent off my stool sample without checking it for blood—a key reason why it was requested in light of some stomach concerns—forcing me to repeat that test. I've sent multiple emails requesting full access to patient records (which I had with my previous clinic), yet they have not replied. Today, I visited and showed a student physician a rash on my leg; unfortunately, he could not identify what it was and did not suggest any treatments or creams. The final straw came when I discovered they do not handle group 2 medicals, which meant that if I stayed any longer at their office, I'd risk losing my driving job. Overall, this surgery has been exceedingly disappointing—consider yourself warned against choosing this practice!