Stopsley Village Practice

Unacceptable delay in medical care for elderly patient

I am utterly frustrated by the substandard treatment my elderly mother received. On Monday, I was informed about her severe water infection symptoms. The clinician contacted me later that day, insisting I could only deliver a sample the next morning at 9am. After bringing the sample, he instructed the receptionist he would call back after his clinic. When I followed up in the afternoon, I was told he was now processing the test. When he finally contacted me, he confirmed the infection I had already described 24 hours earlier. Meanwhile, her condition deteriorated, and she developed additional stomach pain. At 86 years old, it is completely unacceptable to leave someone with a suspected infection untreated for so long, showing a complete lack of urgency and care.

Terrible service from an arrogant non-doctor practitioner

I'm wondering if others find the practitioner, who repeatedly stresses he's not a medical doctor, as discourteous as I do. His demeanor is so disrespectful and inappropriate that I would never consider engaging him for any professional work in veterinary services.

Terrible healthcare experience with zero patient support

Extremely frustrating experience with a medical issue. I developed an ear infection and needed antibiotic cream. When I requested a prescription, the doctor refused to provide it directly, insisting it had to be sent to Ashcroft pharmacy on Saturday. I explained I work and that pharmacy wouldn't be open, so they claimed they'd send it to Asda instead. I went to Asda on Saturday evening after work and spent around 20 minutes searching, only to be told the prescription was actually sent to Ashcroft Road pharmacy. That location closes at 6 pm Monday to Friday and won't reopen until Wednesday. The entire process was completely incompetent. They should have simply handed me the prescription initially instead of giving misleading information. This has been a complete waste of my time and money, and I'm still suffering from ear pain. What was the purpose of this ridiculous runaround?

Terrible receptionists ruin entire medical practice

0 stars! I'm confident that nearly all patients at this GP would agree that 80% of the problems stem from the receptionists! Their communication skills are absolutely atrocious. I value my GP and tolerate these terrible interpersonal skills because of the medical care! But seriously, enough is enough! They seem to forget that we're all professionals who deliberately chose our careers! Yet they consistently perform poorly in theirs! If anyone can suggest some quality practices in the area, I'd be incredibly grateful because these discourteous and hostile staff fail to understand that quality of care starts with their initial interaction, not when I'm seated with my doctor. Everyone can have an off day, but EVERY single time we contact or visit?? After 15+ years with this practice, the standard of care and professionalism has dramatically declined to an unacceptable level!

Terrible healthcare service with zero customer care

Registering with this medical practice is disappointing. Their approach to patient interactions is utterly subpar. Scheduling appointments ahead of time seems to be impossible for them.

Worst medical experience ever terrible customer service

Scheduling process is a complete joke. Phone staff appears completely clueless. Getting an appointment with a physician seems virtually unattainable. The entire experience reflects a total absence of compassion and understanding.

Worst purchase ever terrible customer experience

TORCH THIS ESTABLISHMENT TO THE GROUND!

Terrible service leaving vulnerable patient without care

Completely disorganized and totally unprofessional, this service is a complete mess. They consistently misdeliver medications to incorrect pharmacies or fail to dispatch them entirely. They schedule appointments for homebound patients to receive flu shots in October, yet completely neglect to show up. Now it's December, two months later, and a highly vulnerable patient still hasn't received their flu jab or COVID booster. Instead, they keep sending text messages about walk-in flu clinics, which is utterly ridiculous when the patient is explicitly housebound. Their lack of understanding and basic care is shocking.

Terrible clinic with unprofessional and unhelpful staff

The absolute bottom of the barrel when it comes to medical facilities! I've encountered nothing but sheer incompetence here. It's mind-boggling how some individuals can call themselves healthcare professionals when they clearly lack even basic competence. Their diagnostic approach seems to consist entirely of searching symptoms on the internet, and if that fails, they promptly ship you off to the hospital. I'm utterly bewildered that this establishment continues to operate, given its abysmal standard of care. It's truly the most shocking healthcare experience I've ever encountered. Even when you request to see a doctor, you're palmed off with a nurse consultation instead.

Worst healthcare experience ever terrible service

1.5 is way too generous; I'd give zero stars if possible. Completely useless service with zero professionalism and total laziness. These people claim to have a duty of care but clearly couldn't care less about their patients, even vulnerable babies.

Worst surgery ever with impossible appointment access

This medical practice ranks as the 12th most terrible facility for securing an in-person consultation nationwide!! It was even featured in the Daily Mail for its abysmal performance 👏. You're more likely to hit the Euromillions jackpot than to get an appointment with a physician!!

Terrible healthcare experience at stopslay village practice

Stopslay village medical facility ranks among the most terrible healthcare providers in the region. The staff is completely unhelpful. Their conduct is disrespectful and totally unprofessional... absolutely dreadful!!!

Friendly staff make medical visits a breeze

The staff at reception consistently provide excellent support, whether in person or over the phone. They're always eager to assist and go above and beyond to help. I truly appreciate the service at this practice and commend their commitment to customer care. Keep maintaining this high standard of support! 👍

Fantastic service with a smile

Welcoming and supportive

Terrible mental health service left me hanging

Battling mental health challenges, I reached out expecting a referral. Since that initial contact, there's been complete radio silence. It's utterly ridiculous and unacceptable.

Worst medical practice ever terrible service

A truly horrendous experience with this medical practice. The doctor departed on vacation without properly completing the necessary documentation for my mother's cremation, which led to the cremation being postponed and creating immense emotional turmoil. Upon submitting an official complaint through their established procedure, our concerns were completely disregarded. Their communication is abysmal - they never respond to phone calls and consistently fail to attend scheduled home visits for patients receiving end-of-life care. The staff demonstrate a shocking lack of competence and empathy, significantly compounding the pain and anguish of a family already struggling through a profoundly tragic period.

Terrible service that left my son in pain

Terrible experience. I received a prescription for my child and was assured it could be filled at any pharmacy, but it turned out to be valid only at a specific location. As a result, my son endured three days of discomfort while we resolved this issue. The front desk staff act like they're medical experts, demanding intrusive details about the reason for seeking an appointment. Absolutely appalling. If I could, I'd give zero stars for this service.

Terrible service and discriminatory healthcare experience

Getting an appointment here is a nightmare. Every time I tried to schedule, they told me to ring back the following day, and they never followed through. It's baffling why the NHS isn't addressing these issues. The staff display clear discriminatory attitudes towards people from different backgrounds. I absolutely cannot suggest anyone use this service.

Terrible customer service at its worst

Unhelpful and discourteous front desk staff member who completely failed to provide any meaningful assistance or customer service.

Frustrating healthcare with poor communication and delays

I contacted the surgery this morning to schedule an appointment with a GP. When asked if a practice nurse call would suffice, I insisted on specifically talking to a doctor. Despite my request, I later received a call from a practice nurse. On a separate occasion, I submitted a sputum sample for hospital analysis to identify the bacteria causing my chest infection. Unfortunately, the sample was sent without any accompanying documentation, causing the pathology laboratory to reject it as they were unclear about the required testing. This administrative error resulted in a one-week delay in prescribing the appropriate antibiotic, leaving me significantly more unwell than necessary. Earlier this year, I requested a telephone consultation (their only available option). The GP attempted to call me while I was driving on a busy dual carriageway with no safe place to stop, making it impossible to answer. When the doctor called again 30 seconds later, I was still in the same unsafe driving situation. Subsequently, a message was left on my landline answering machine requesting me to schedule another appointment. I was frustrated, wondering why the GP couldn't have simply called other patients and then returned my call at a more convenient time.