Strawberry Hill Medical Centre

Clean practice with staff who actually listen

The practice maintains high standards of cleanliness and presents a welcoming atmosphere. The clinician takes time to understand your concerns and provides appropriate referrals when necessary.

Reception asked for visit reasons in waiting room

I was quite concerned that the receptionist inquired about the purpose of each patient's visit to the surgery during the check-in process. Regardless of whether staff members have medical qualifications, patient privacy should be maintained at all times and not disclosed in a public area where others can hear. It would be beneficial if this practice were discontinued promptly.

Receptionist helped ease my appointment anxiety

The receptionist provided excellent assistance when I called to arrange my appointment. I was seen by a clinician I hadn't encountered previously, who was warm and reassuring. As someone who experiences anxiety and tends to delay seeking medical care, I found their manner particularly comforting. My appointment ran to schedule and I received helpful guidance. I'm very grateful for the care I received.

Felt listened to and genuinely cared for

I don't usually write reviews, however every time we visit this GP surgery and see our regular doctor, they are always so professional, kind and understanding. I feel very fortunate to have such a caring healthcare provider for our family's medical needs.

Friendly staff made me feel welcome

Consistently demonstrated a welcoming demeanor and provided valuable assistance throughout my visit.

Practice ignored registration requests repeatedly

The approach to accepting new patients seems to be one of avoidance, hoping that interested individuals will eventually seek care elsewhere. I attempted to register my elderly mother with this practice, but received no response from the management team or senior clinicians. Despite the fact that her immediate neighbours are already patients at the practice, there was no flexibility or empathy shown in the process.

Repeated appointment delays caused frustration

I would like to provide feedback regarding my recent visit. I experienced a considerable wait time before being seen, as my scheduled appointment was significantly delayed. What was booked for an earlier time did not commence until over an hour later, which proved inconvenient for me. While I recognise that occasional delays are unavoidable, this has been a recurring issue across multiple visits. I would find it helpful if communication about any delays could be provided more promptly. Due to the pattern of difficulties I have encountered, I am considering transferring to another practice. The overall standard of service has fallen short of my expectations. I appreciate your consideration of this feedback.

Reception staff were dismissive about appointment timing

I am very disappointed with my experience at the reception desk. When my sister called, one receptionist suggested she ring back in the morning, which she did. However, the staff member she spoke to on the second call was quite dismissive when we enquired about the possibility of an afternoon appointment instead, as my sister had an early morning commitment. The receptionist was unhelpful in their tone and seemed unwilling to work with us, simply stating that was the only slot available. While I understand that appointment availability can be limited, I felt the manner in which this was communicated was unnecessarily curt and unkind. There was no need for such a harsh approach when politely explaining the situation.

Emergency appointments came through when needed

This surgery is fantastic and the medical team and staff always take great care to look after patients. I've been able to secure urgent appointments on multiple occasions and they ran on schedule. The clinicians are very efficient and caring. They take concerns seriously and genuinely provide assistance. Thank you very much.

Receptionist made the phone call easy

Thank you so much to the lovely receptionist I spoke with today. Extremely helpful, caring and kind. Very much appreciated.

Reception staff forgot to process my referral

Reception staff overlooked a task during a recent visit. I was seen by a clinician regarding a medication adjustment. A referral was arranged for additional support services. Although I initially considered cancelling a scheduled appointment, the staff member was considerate and helped resolve the matters I raised. Despite the assistance provided, I have not experienced improvement in my condition since then.

Reception team made me feel genuinely supported

The reception staff consistently demonstrate attentiveness and provide support in every way possible, presenting a friendly face for the practice. The healthcare professional I see makes genuine efforts to assist, without appearing rushed or distracted during appointments.

Impossible to reach and always referred elsewhere

Extremely disappointing experience. Contacting the practice proved to be very difficult. On the rare occasion when contact was successfully made, I was redirected to another service rather than receiving assistance directly.

Easy to book appointments for the children

I consistently find it easy to secure appointments for my children, and most of the team members I have encountered have demonstrated genuine care and attention to detail in their approach.

Quick response made all the difference

Wow, what a transformation from one star to five stars. Couldn't ask for better than that! The improvement was remarkable, and I'm grateful to the clinical team for responding so promptly and handling everything in such a professional manner.

Dismissed after mentioning my work location

I attempted to schedule an urgent appointment and received callbacks from multiple team members. Once they became aware of my work location, I felt dismissed and was advised to attend a hospital in that area after finishing work. This experience has left me very disappointed with the service provided by this practice.

Helpful reception staff made enquiries easy

Regarding the administrative team, I found them to be courteous and very supportive with my questions, and they offered help whenever required 😊 Thank you

Felt unheard and dismissed during appointment

First appointment at this surgery for my teenage daughter. I won't go into details but this appointment was for a health concern. So was expecting some support and help from the practice… I was very wrong. I have never been so disgusted and shocked and angry with how this appointment was handled. The clinician was rude, very disrespectful and condescending. Please if anyone has children or are dealing with similar concerns, and they book an appointment for this type of issue. I would suggest considering alternatives. Because after this experience, it has made matters worse not better for my daughter. I feel this clinician is not suited to this type of work.

Busy surgery but appointments stayed on time

The practice was busy, yet appointments ran punctually. The staff were welcoming and the clinical environment felt secure.

Staff were friendly and helpful throughout

Positive experience with friendly and helpful team members.