Strawberry Hill Medical Centre

Reception staff were dismissive and unhelpful

The reception team came across as unwelcoming. There were instances of calls being disconnected. The practice frequently cited being stretched for capacity, yet when appointments were eventually secured, clinical staff availability seemed limited. The overall service appeared to offer minimal assistance and raised questions about the practice's effectiveness.

Well organised vaccination clinic experience

Fantastic medical centre. Well organised flu and Covid jabs compared to many. In the practice they have a fantastic GP who is so thorough with an excellent manner.

Friendly staff got me seen same day

I have been attending this practice for a considerable time. The reception team, medical practitioners, and clinical staff have consistently demonstrated friendliness, helpfulness, and a caring approach. When I recently contacted the practice requesting an urgent appointment, I was able to be seen later that same day.

Didn't get the support I needed when ill

The practice does not provide adequate assistance when patients are unwell.

Waited a decade for specialist referral

I have been experiencing a long-standing health concern for a decade, and throughout this entire period I have not received a referral to see a specialist.

Lengthy waits but eventually get seen

Excellent practice if you're comfortable with lengthy processes to secure an appointment, extended waiting periods before being seen, and receiving guidance to allow time for natural recovery when you finally meet with a clinician. This appears to be a consistent pattern. Apart from that, highly rated.

Responsive team who really listened to me

The entire team at Strawberry Hill Medical Centre are excellent. They provide genuine support and respond promptly to patient needs. The GP I saw was wonderful and provided great care.

Digital barriers make contacting your GP difficult

As a member of this Surgery's Patient Reference group, I remain concerned about their dependence on technology, which appears to create barriers to straightforward and appropriate access to a GP. I have spent several days attempting to reach my GP's replacement. The wait for an appointment was considerably lengthy. It now seems difficult to make contact with this clinician in person. While I have previously supported this practice, I continue to observe that they are not meeting patient needs effectively. I intend to take this matter further through formal channels. The practice should move beyond citing external circumstances as reasons for service limitations and instead focus on improving their provision, or consider whether alternative leadership might better serve their patient population.

Easy online booking made appointments stress-free

I had a positive experience with this practice. I found the appointment booking system straightforward, allowing me to schedule visits at times that suited me, which was more convenient than my previous surgery where same-day calls were necessary and slots would fill quickly. Repeat prescriptions were consistently processed promptly. My household member who also registered here had a similarly good experience. When we raised concerns about a potential health condition, the clinician conducted an initial evaluation and arranged a referral to the appropriate NHS service. My household member chose to pursue private treatment to avoid extended waiting periods, and the practice was accommodating in coordinating care between both providers. We have since relocated to a different area and will need to register elsewhere, but we have no complaints about our time at this practice.

Busy surgery managing well despite funding pressures

A hectic practice that manages to deliver commendable care despite the challenging financial constraints affecting the health service.

Reception staff made booking straightforward and easy

I have no issues with this medical practice. The reception team are welcoming and supportive. The clinical staff I encounter are professional, courteous and caring.

Receptionist helpfulness made booking straightforward

I have not been very impressed with the Medical Centre in the recent past, but I had a face to face appointment recently with a physician associate who was amazing. They listened carefully and were very helpful. I would give them 5 stars. The receptionist who booked my appointment was very helpful too. I just wish I had this experience every time I have had to use the centre in the past.

Receptionist denied appointment and wasn't apologetic

Had a very poor experience with my recent appointment. I was expecting a call at the scheduled time, but it never came through. When I contacted the practice to follow up, I was informed that there appeared to be no record of the appointment. The interaction with the receptionist was unhelpful and left me feeling frustrated. I did not receive an apology or acknowledgement of the inconvenience caused. Overall, I found the service to be unsatisfactory.

Reception staff were dismissive and unhelpful

The staff member was not particularly helpful and came across as impolite.

Phone staff could be more helpful

A more welcoming approach from the reception team could improve the experience. Some staff members who handle calls seem unwilling to assist and can be unhelpful. Disconnecting a call from someone seeking support for mental health concerns is particularly concerning. The service could benefit from better training and a more compassionate attitude.

Reception staff weren't helpful or polite

The reception team's approach was unhelpful and their manner was unwelcoming.

Dismissive approach leaves patients feeling unheard

I find myself in agreement with previous reviews expressing significant dissatisfaction with this practice. I registered here primarily due to geographical constraints rather than choice. The overall approach to patient care feels inadequate, and it appears that some clinicians may not be well-suited to their roles, as they seem disengaged from patient wellbeing. Having reviewed other feedback, I am disappointed by the standard of service that I and fellow patients have experienced. Should you be seeking practical self-management advice rather than comprehensive clinical assessment, this may meet your expectations. However, if you have legitimate health concerns requiring professional attention, you may find the experience frustrating and unrewarding. My only recommendation for this practice is that improvements are needed.

Reception revoked housebound status without warning

Having been registered as housebound with my previous GP practice since 2016, my current practice made the decision to revoke my housebound status without any prior notification. I have significant mobility limitations, experience chronic pain, and have clinically vulnerable status, relying on district nurses for blood tests. Since this change was made, I have been unable to access these tests. I feel this decision does not reflect my actual health needs and circumstances. I found this experience very disappointing.

Phone appointments kept me waiting hours

I have experienced ongoing difficulties at this practice for several years, particularly since the relocation. I was scheduled for a telephone consultation at a specific time, but after waiting for an extended period, I missed the call while briefly away. When I returned the missed call as instructed, I was informed of a significant delay before any follow-up could be arranged. This has been frustrating given that I have been attempting to address a health concern for many months without yet having had the opportunity to see a clinician. I am concerned about the level of service being provided at this surgery.

Lovely location near the coast

The local area offers convenient access to attractive coastal locations.