Streatfield Health Centre

Friendly russian receptionist makes registration a breeze

My initial appointment at this local medical center was truly outstanding, primarily due to the incredible receptionist who greeted me. The Russian-speaking staff member displayed an extraordinary level of professional competence that immediately stood out. Her ability to manage multiple responsibilities simultaneously was nothing short of remarkable - she seamlessly juggled incoming phone calls, patient interactions, and administrative duties with incredible grace and precision. Even amidst a bustling and potentially chaotic environment, she remained consistently calm and collected, ensuring that each patient received personalized and attentive service. Her demeanor was both welcoming and efficient, transforming what could have been a stressful registration process into a smooth and pleasant experience. Her dedication to delivering exceptional customer service was evident in every interaction, and her professional approach truly sets a high standard for healthcare reception. I am thoroughly impressed and would enthusiastically recommend this medical practice to anyone seeking top-quality healthcare support.

Exceptional doctor with compassionate and thorough care

Dr Mashru is an exceptional general practitioner who has impressed me with her exceptional medical expertise. She offers comprehensive healthcare, meticulously addressing each of my medical concerns with genuine care and attention. Her commitment to patient well-being is truly remarkable, and I cannot speak highly enough of her professional skills. I sincerely hope she becomes a partner in the practice, as she exemplifies the highest standard of medical care. I feel incredibly fortunate to have selected her as my physician, and she truly represents the pinnacle of excellence in healthcare service.

Terrible customer service with unreachable support team

Their communication is completely nonexistent. The phone seems like nothing more than a decorative item. Attempting to get assistance by phone is utterly futile. Absolutely impossible.

Terrible healthcare experience during my delicate pregnancy journey

The absolute lowest point of surgical care. I'm persistently frustrated by their complete disregard for patient well-being and total lack of responsiveness - and this feeling is amplified during my current pregnancy! While consulting with a physician offers slightly more attentive treatment, navigating through the receptionists and their cumbersome online scheduling process is an incredibly challenging ordeal!

Terrible service with ridiculously long wait times

Attempting to schedule a booking results in an absurd two-hour delay, which is utterly ridiculous and totally unacceptable.

Worst customer service ever wasted my entire day

getting through to their support line means you'll waste around 3 hours, their front desk staff are absolutely useless.

Disappointing medical care with poor prescription service

This medical practice has fallen from grace. What was once an excellent facility is now a source of constant frustration. They consistently create obstacles when processing my recurring prescriptions for ongoing health conditions, forcing me into exhausting confrontations just to obtain essential medication. Physicians repeatedly promise to schedule diagnostic tests, yet these calls never materialize. Anyone seeking reliable medical care should absolutely steer clear of this surgery.

Frustrating service with endless waiting and no help

Scheduling an appointment here is a nightmare. Every time I call, I'm greeted with the same frustrating line about being third in the queue. If they even bother to pick up after hours of waiting, their sole solution is to direct me to their online platform PATCHS, which frequently fails to load or function. Absolutely useless!

Great service and caring doctors at stratfield surgery

After booking appointments online by adhering to their guidelines, the clinic's communication is prompt and streamlined. Both Dr. Mistry previously and Dr. Goel currently are exceptional healthcare professionals. I am truly appreciative of all the medical staff and doctors at Stratfield Surgery.

Exceptional healthcare with friendly and professional staff

Every visit is met with exceptional service that consistently impresses me. The reception team radiates warmth and enthusiasm, always eager to assist. The medical professionals demonstrate remarkable expertise and provide top-tier, compassionate care.

Exceptional nurse who truly cares beyond expectations

Nurse Carol is undoubtedly the most exceptional, compassionate, and dedicated healthcare professional I have ever encountered. She consistently surpasses her professional responsibilities in providing patient care. My family and I are profoundly appreciative of her incredible support. Carol has offered us precise, comprehensive, and invaluable guidance regarding Diabetes management and weight reduction strategies. She embodies genuine kindness and empathy. Another way to describe Carol is as someone with remarkable resilience who can endure challenging situations while maintaining incredible emotional sensitivity and understanding. Both her professional colleagues and patients are incredibly fortunate to have her as part of their healthcare team. She is genuinely an irreplaceable treasure at Steartfield Surgery. THANK YOU, CAROL, FOR YOUR EXTRAORDINARY COMMITMENT AND CARE. YOU ARE TRULY AN EXCEPTIONAL INDIVIDUAL.

Incredible nurse saves lives with compassion and care

Nurse Carol is simply irreplaceable, and words cannot capture the depth of gratitude my family and I have for her. Her unwavering dedication quite literally saved my brother's life - had she not been persistent in re-running his blood tests and discovering his leukaemia, I doubt he would still be alive today. She meticulously treated my ulcerated leg over several months until it healed, supported me through numerous kidney surgeries, conducted regular diabetic screenings and blood tests, and even made home visits when required. Carol consistently demonstrates exceptional care, monitoring my parents' diabetes and COPD through frequent phone consultations, comprehensive health assessments, and consistent follow-ups. Her professional approach is matched only by her profound compassion, making her truly exceptional at her profession. Anyone fortunate enough to receive Carol's medical care is genuinely blessed. It is no exaggeration to say that myself, my family, and all patients at Streatfield Surgery would be utterly lost without her remarkable support. Our heartfelt thanks for everything she has done for us cannot be overstated.

Painless blood test with caring professional

Visited the clinic for a blood draw, and Dr. Zeena performed the procedure with such care and skill that I didn't experience any discomfort whatsoever. Her gentle approach made the entire process completely painless.

Terrible service and impossible to book appointment

I attempted to schedule an appointment by phone twice today, and both times I was left waiting for 30 minutes. The prolonged wait even caused shooting pains down my arms, forcing me to ultimately give up and disconnect the call. Despite having 4 or 5 staff members handling phone lines, it's absolutely ridiculous how difficult it is to secure an appointment. No wonder the accident and emergency department is constantly overcrowded when patients can't even get through to book a simple consultation.

Frustrating medical appointment booking nightmare

I visited my local doctor's office earlier, and I'm frustrated with their new online system. Making an appointment has become incredibly challenging, and the reception staff were extremely discourteous and offered no assistance whatsoever.

Worst medical practice ever terrible customer service

I find myself in complete agreement with the previous comments regarding the consistent lack of phone responsiveness and the discourteous attitude of the front desk staff. To the practice manager who might be reviewing these critiques - I implore you to take action. There are patients like myself who are truly experiencing health challenges and are desperately seeking a basic standard of care!

Terrible medical practice with awful patient service

This surgery is absolutely the most terrible medical practice I've ever encountered. Their staff consistently ignore incoming calls while gossiping in the back office, leaving just a single person at the front desk who seems overwhelmed by long waiting lines. They've eliminated the convenient appointment booking app and now force patients to use a frustrating website registration process. The entire experience is completely unacceptable, with incredibly unhelpful and discourteous reception staff who are perpetually unavailable when patients need assistance. ABSOLUTELY THE WORST MEDICAL FACILITY EVER!!!!!!!!!!!

Frustrating medical mixup with wrong patient contact

I am not associated with this medical facility (I don't even reside in this part of the UK) yet I consistently receive text messages intended for another patient, inviting them to various appointments and support groups. Due to patient confidentiality - which I understand well as an NHS employee - I cannot disclose the patient's identity. This morning, I attempted multiple times to contact the health centre via email, but the messages were returned undelivered. I also tried calling three times without success and cannot submit an online inquiry since I'm not a registered patient. Previously, I contacted the practice regarding this same issue, but I continue to receive these text messages. As a result, I have now blocked the number. My purpose in sharing this is to hope that a representative from the practice will see this and provide me with a dependable way to address this matter. I am genuinely worried that the intended patient might be missing critical appointments and support.

Frustrating registration process with unclear covid restrictions

I reached out to inquire about registration and was instructed to come in and complete a form. Three days later, I was informed that due to COVID, they cannot register me because of insufficient medical staff. It seems they could have easily communicated this limitation during our initial phone conversation, unless they're selectively choosing who to accept. Ultimately, this entire process has been a complete misuse of my valuable time!

Disappointing medical care at once-great clinic

The place has lost its former charm. While the welcome remains pleasant, the medical staff's attitude has significantly declined, coming across as unhelpful and discourteous.