Streatfield Health Centre

Compassionate and caring healthcare at its finest

I feel incredibly thankful to be a patient at Streatfield Health Center. The medical professionals and administrative team are exceptionally supportive and well-informed. Whenever I've required medical attention, I've consistently been able to consult a physician or obtain telephone guidance about my health issues. My entire family has consistently experienced top-tier treatment and support. I want to express my sincere appreciation for the outstanding work this medical practice provides.

Terrible health centre with zero customer service

An absolute waste of a medical facility that never picks up their phone lines and employs doctors who are completely incompetent at communication. Total frustration and time thrown away.

Worst purchase ever total waste of money

Complete waste of money and time. Absolutely no value whatsoever. I cannot believe I spent my hard-earned cash on this garbage. Total disappointment from start to finish. Would give zero stars if I could. Avoid at all costs.

Terrible healthcare experience at this miserable centre

A truly abysmal Health Centre that should be completely steered clear of!! "Perpetually overbooked" with wait times stretching into weeks just to receive an examination or test results, followed by additional waiting periods to consult a physician. The reception staff are extremely discourteous and display a complete lack of professionalism.

Worst customer service ever from unfriendly receptionist

A recently hired front desk staff member displays an incredibly unpleasant demeanor

Worst customer service experience ever

Absolutely terrible customer service experience. The representative was incredibly disrespectful during our phone conversation and ultimately hung up on me abruptly.

Fantastic medical care through years of service

I've been a patient at this surgery for 14 years. Scheduling appointments has always been seamless and straightforward. During the recent challenging times, I received a telephone consultation initially and was promptly offered a same-day in-person appointment to address my medical concerns. I want to express my sincere appreciation to all the physicians, front desk personnel, and support staff for their exceptional service and dedication. Thank you once again for your outstanding care.

Terrible clinic with dangerous medical negligence and lies

Steer clear of this medical facility due to numerous problems, including denying patients necessary medical treatment and appointments that take an excessive amount of time to schedule. The staff demonstrates unprofessional behavior, with a particularly unhelpful manager who appears to habitually fabricate stories to mask her errors. Be warned that they will even document false statements in your personal medical file to protect themselves. This clinic is absolutely not a safe or reliable option for family healthcare. As a result, I've transferred my family's medical records to a different practice.

Terrible healthcare service with zero patient consideration

Terrible medical procedure where they request phone booking the evening prior, yet consistently lack availability for next-day appointments. It's as though they expect your body to provide advance warning of illness. Their attitude seems completely indifferent and lacking any sense of urgency or patient care.

Terrible service and unwelcoming staff at pharmacy

The front desk staff were completely unhelpful and discourteous, forcibly removing me from the premises just as I was attempting to mail my grandmother's prescription. Their justification for my ejection? Simply because I was damp from walking through the rainy weather.

Disappointing mental health support falls short

I feel like they're not fully grasping or validating the complexity of my mental health concerns.

Terrible service at local health centre

Absolutely terrible medical facility Impossible to secure any consultations Every time I call, their reservation system is completely overwhelmed and unhelpful Personnel conduct is completely unacceptable and they display terrible attitudes. The staff desperately requires additional training on patient communication and interaction The doctors themselves are pleasant I have been associated with this health centre for over 15 years

Frustrating healthcare with hidden gems of doctors

Scheduling an appointment here is nearly impossible, with unhelpful front desk staff and a dysfunctional online booking platform. The physicians themselves are excellent, but the challenge lies in actually securing a consultation with them.

Compassionate care with friendly front desk staff

Medical staff, including nurses and physicians, are excellent, and the front desk personnel have recently enhanced their performance, which is a positive development.

Rude staff ruins potential of good medical center

I never had the chance to interact with the physicians at this medical facility, but the reception staff, particularly the medical nurse, demonstrate an appalling and disrespectful attitude towards new patients. During my five visits for registration, the final attempt ended with the medical nurse flatly refusing to assist me when I arrived slightly late due to relocating and having a taxi driver unfamiliar with the route. I sensed an underlying discriminatory tone - was her dismissal based on my nationality? She deliberately chose to engage with another person instead of addressing my needs. Despite explaining my circumstances to the receptionist and emphasizing the significant distance I had traveled, the medical sister remained adamant about not processing my enrollment and instructed me to return another time. In response, I firmly declared my intention to never use this medical center again and cannot in good conscience recommend it to anyone. It's truly unfortunate, as I've heard the doctors themselves are highly competent.

Mixed experience with doctors and terrible reception

Exceptional Medical Professionals. Front desk service is abysmal. This morning's attempt to contact the clinic was extremely challenging. Upon finally connecting, the Receptionist intentionally terminated the call. My subsequent call was met with equal indifference. While I understand an immediate appointment wasn't possible, the Receptionist refused to provide any constructive information about future availability and appeared increasingly irritated. When I inquired about her apparent frustration, she claimed background noise prevented clear communication. These are the individuals responsible for patient interactions. Shouldn't basic courtesy be a fundamental expectation? I truly dislike having to share such critical observations.

Exceptional healthcare with compassionate and efficient staff

I was genuinely surprised by the critical feedback some individuals have shared. My personal encounter has been exceptionally positive. The general practitioners and nursing staff demonstrated remarkable compassion, with one particular doctor (now retired) who would consistently follow up the day after an appointment to ensure patient well-being. I've consistently secured appointments through their digital or automated booking system, typically by checking or calling during evening hours when slots become available. While children can always see a doctor by calling, there might be a waiting period. Regarding the front desk personnel, I've found them consistently helpful, pleasant, and impressively efficient. It seems peculiar that others have encountered such contrasting experiences, but from my perspective, I can only offer high praise for their outstanding service.

Frustrating healthcare experience with terrible booking system

Their scheduling process is absolutely abysmal. The phone-based booking system offers merely two slots, both five days in the future. When I rang the medical center at 8:15am, all daily appointments were already filled. The receptionist was incredibly discourteous. It appears the practice manager completely ignores patient feedback, otherwise some meaningful changes would have been implemented by now.

Frustrating healthcare experience with zero accessibility

Scheduling a consultation here is incredibly challenging, bordering on the impractical.

Dangerous delay putting my son's health at risk

Absolutely appalling service; my young son was bleeding from a head injury with a small fracture, and despite having additional medical concerns, we were callously told to wait nearly two hours before being seen; no guidance was provided about alternative medical facilities like walk-in centers or emergency departments; the receptionist was incredibly unhelpful and displayed zero compassion, speaking to me in a harsh, dismissive tone despite my being a long-standing patient of 13 years; I cannot emphasize enough how much I advise against anyone using this practice; when I re-entered through the main entrance, I overheard staff casually discussing our situation at the back of the reception area; ultimately, this is the final straw after experiencing a series of progressively worse encounters with this surgery.