Streatfield Health Centre
Average! (81 reviews)
Average! (81 reviews)
Patient feedback reveals a deeply divided experience at this practice, with stark contrasts between clinical and reception services. Medical professionals, including doctors and nursing staff, consistently receive praise for their clinical expertise, compassion, and thorough consultations. However, appointment access and reception experience present significant challenges that dominate negative feedback. Patients report persistent difficulties with phone responsiveness, dysfunctional online booking systems, lengthy waiting times for appointments, and reception staff displaying discourteous or unhelpful behaviour. The booking experience emerges as a critical pain point, with multiple patients describing near-impossible access to appointments despite staff availability. Communication breakdowns are evident, particularly regarding system changes and appointment availability information.
Positive feedback highlights instances of responsive communication, efficient scheduling, and welcoming reception staff, though these appear inconsistent across patient experiences. Several patients report successful appointments secured through persistence or by contacting the practice during specific times. The practice has introduced telephone consultations and on-site pharmacy services, which some patients appreciate. Long-term patients express loyalty and satisfaction with continuity of care, while newer patients or those experiencing access barriers report frustration and loss of confidence in the service. This mixed picture suggests operational and organisational challenges that significantly impact patient experience, despite the quality of clinical care provided.
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Patient feedback reveals a deeply divided experience at this practice, with stark contrasts between clinical and reception services. Medical professionals, including doctors and nursing staff, consistently receive praise for their clinical expertise, compassion, and thorough consultations. However, appointment access and reception experience present significant challenges that dominate negative feedback. Patients report persistent difficulties with phone responsiveness, dysfunctional online booking systems, lengthy waiting times for appointments, and reception staff displaying discourteous or unhelpful behaviour. The booking experience emerges as a critical pain point, with multiple patients describing near-impossible access to appointments despite staff availability. Communication breakdowns are evident, particularly regarding system changes and appointment availability information.
Positive feedback highlights instances of responsive communication, efficient scheduling, and welcoming reception staff, though these appear inconsistent across patient experiences. Several patients report successful appointments secured through persistence or by contacting the practice during specific times. The practice has introduced telephone consultations and on-site pharmacy services, which some patients appreciate. Long-term patients express loyalty and satisfaction with continuity of care, while newer patients or those experiencing access barriers report frustration and loss of confidence in the service. This mixed picture suggests operational and organisational challenges that significantly impact patient experience, despite the quality of clinical care provided.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Penny W.
9 years ago
Bad!
Frustrating prescription nightmare with unhelpful medical staff
I previously relied on online repeat prescription services, but they abruptly altered the system without any notification. At the medical practice, I was informed I needed to present photo identification for a new online platform. I returned home, retrieved my passport, and went back. It took four staff members before they finally printed the required document. I successfully logged in, submitted a repeat prescription request, waited several days, and then visited the pharmacy. They claimed no prescription was available. I contacted the surgery, who were uncooperative, then returned to the pharmacy, where the situation remained unresolved. Revisiting the medical practice, the staff were initially unhelpful but eventually produced a paper prescription. When I inquired about the discrepancy between the online system and the paper prescription, and why I wasn't informed, the receptionist simply stated she was unaware. My recommendation is to steer clear of these individuals if at all possible.