Patients consistently report positive experiences with clinical care, reception courtesy, and appointment access at this practice. The clinical team is frequently praised for demonstrating attentiveness, compassion, and professional expertise, with many patients noting they felt genuinely heard and supported during consultations. Same-day appointment availability is a recurring strength, with patients appreciating both the ease of booking and minimal phone waiting times. Reception staff are widely commended for their helpfulness and welcoming approach, though some feedback indicates inconsistency in courtesy levels across the team.
Communication and continuity of care emerge as notable strengths, with patients valuing clear explanations, effective follow-up processes, and responsive service. However, some concerns surface regarding administrative communication gaps, including delayed responses to requests and instances where patients report not receiving necessary information beforehand. A small number of reviews highlight issues with information handling and appointment scheduling inconsistencies.
Overall, the practice demonstrates strong clinical standards and patient-centred care, with particular recognition for nursing staff and individual clinicians who go beyond expectations. While the majority of feedback is highly positive, there are isolated concerns about reception interactions and administrative processes that warrant attention to ensure consistent service quality across all areas of the practice.
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Patients consistently report positive experiences with clinical care, reception courtesy, and appointment access at this practice. The clinical team is frequently praised for demonstrating attentiveness, compassion, and professional expertise, with many patients noting they felt genuinely heard and supported during consultations. Same-day appointment availability is a recurring strength, with patients appreciating both the ease of booking and minimal phone waiting times. Reception staff are widely commended for their helpfulness and welcoming approach, though some feedback indicates inconsistency in courtesy levels across the team.
Communication and continuity of care emerge as notable strengths, with patients valuing clear explanations, effective follow-up processes, and responsive service. However, some concerns surface regarding administrative communication gaps, including delayed responses to requests and instances where patients report not receiving necessary information beforehand. A small number of reviews highlight issues with information handling and appointment scheduling inconsistencies.
Overall, the practice demonstrates strong clinical standards and patient-centred care, with particular recognition for nursing staff and individual clinicians who go beyond expectations. While the majority of feedback is highly positive, there are isolated concerns about reception interactions and administrative processes that warrant attention to ensure consistent service quality across all areas of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Karl B.
10 months ago
Excellent!
Friendly GP who really listened
Experienced and approachable healthcare professional
Reema R.
10 months ago
Bad!
Wasn't informed about needing GP referral first
I wasn't informed that I needed to visit the surgery beforehand to obtain the necessary paperwork for my blood test.
Millie H.
10 months ago
Excellent!
Helpful staff and quick appointment access
Excellent medical practice with supportive team members and reasonable availability for booking appointments.
Lucy E.
11 months ago
Excellent!
Felt truly listened to and valued
The nursing staff at this practice are wonderful. I really appreciate everything they do for their patients.
Yolanta M.
one year ago
Excellent!
Helpful consultation with a caring approach
Extremely satisfied with the appointment experience. The healthcare professional demonstrated a very helpful approach and maintained a pleasant demeanor throughout.
Caroline W.
one year ago
Excellent!
Reception staff made booking straightforward and easy
The clinician demonstrated genuine empathy and kindness when treating my daughter, with a clear focus on personalised care. Although this was our first visit with them, the experience was positive enough that we would be comfortable having them as our regular healthcare provider. The reception team consistently provides friendly service, and appointments are generally straightforward to obtain. Phone wait times are typically reasonable as well.
Dagmara C.
one year ago
Excellent!
Friendly staff made me feel heard
Since registering with this practice after relocating to the area, my perspective on the NHS has improved considerably. The reception team and wider staff are consistently pleasant and helpful, and the clinician I see is excellent. They take time to listen and genuinely attempt to address concerns, which contrasts with my previous experience at another practice. I'm grateful for the care received.
Susan L.
one year ago
Excellent!
Professional team who listen and follow up well
The team demonstrated a high level of professionalism and I would consider their service to be excellent. Patients are treated with care, respect and a friendly approach. They ensure appropriate follow-up regarding treatments and referrals, and maintain clear communication throughout. I would wholeheartedly recommend them.
Johanna S.
one year ago
Great!
Straightforward advice and pleasant consultation
Had a very positive experience with the clinician. The guidance provided was clear and easy to understand.
Yasi M.
one year ago
Excellent!
Felt reassured by clear medical explanations
The explanation I received about my health concern really helped put my mind at ease. I appreciated how the healthcare professional took time to make me feel comfortable and relaxed throughout the appointment.
Esther (.
one year ago
Excellent!
Receptionist made the booking process easy
I had a very good experience with the receptionist today. They were friendly, helpful and professional, a real credit to the practice. I have always had a great experience with the clinician who is empathetic and helpful. Thank you to the medical practice.
Georgia P.
one year ago
Excellent!
Reception team goes the extra mile for you
The reception team consistently demonstrates genuine kindness and attentiveness, going out of their way to accommodate patients. Once you secure an appointment, the clinical staff prove to be remarkably supportive and well-informed. Much appreciated for the excellent service provided.
Caroline R.
one year ago
Excellent!
Friendly practitioner who really listened
Positive experience with helpful and well-informed staff providing good care.
Aileen C.
one year ago
Excellent!
Quick phone appointment when I needed one
Excellent service provided by this GP practice. The practice management team demonstrated exceptional helpfulness and a warm welcome. When I requested an urgent appointment, I was promptly arranged a telephone consultation on the same day. I would strongly recommend this practice.
Sean A.
one year ago
Excellent!
Reception team handled calls with professionalism
The team members are excellent. They go the extra mile and are a real asset to the local community and the NHS. Despite being a long-standing patient, I continue to be impressed by their dedication to patient care. A special mention to the front desk staff who manage appointments, visitors and administrative tasks. They consistently handle everything in a professional way.
Mark C.
one year ago
Excellent!
Doctor took time to listen carefully
Demonstrated a strong grasp of the situation during the consultation.
Hyacinth L.
one year ago
Excellent!
Felt listened to and genuinely understood
The clinician demonstrated a compassionate and reassuring approach to my concerns and provided valuable assistance with the matters I presented, which I found greatly appreciated.
Cindy L.
one year ago
Excellent!
Felt genuinely listened to and well cared for
One of the nursing staff members at the practice is among the best healthcare professionals I've encountered — professional, knowledgeable, warm, upbeat, and patient. A serious asset to the practice's team! 11/10. 5 stars not enough.
Rey R.
one year ago
Excellent!
Staff treated us with genuine kindness
The team here, from front desk to clinical staff, has been wonderfully caring and attentive. We genuinely appreciate the consistent support and feel fortunate to have such a dedicated practice available to us.
Ei A.
one year ago
Great!
Friendly welcome to a new patient
Recently joined the practice and received excellent care. Much appreciated!