Patient Experience Summary

Patients consistently report positive experiences with clinical care, reception courtesy, and appointment access at this practice. The clinical team is frequently praised for demonstrating attentiveness, compassion, and professional expertise, with many patients noting they felt genuinely heard and supported during consultations. Same-day appointment availability is a recurring strength, with patients appreciating both the ease of booking and minimal phone waiting times. Reception staff are widely commended for their helpfulness and welcoming approach, though some feedback indicates inconsistency in courtesy levels across the team.

Communication and continuity of care emerge as notable strengths, with patients valuing clear explanations, effective follow-up processes, and responsive service. However, some concerns surface regarding administrative communication gaps, including delayed responses to requests and instances where patients report not receiving necessary information beforehand. A small number of reviews highlight issues with information handling and appointment scheduling inconsistencies.

Overall, the practice demonstrates strong clinical standards and patient-centred care, with particular recognition for nursing staff and individual clinicians who go beyond expectations. While the majority of feedback is highly positive, there are isolated concerns about reception interactions and administrative processes that warrant attention to ensure consistent service quality across all areas of the practice.

Appointment

84.67 %
Great

Reception

86.32 %
Excellent

Cleanliness

75.00 %
Great

Care

89.12 %
Excellent

Respect

88.54 %
Excellent

Seen on time

78.23 %
Great

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KB

Karl B. Google 10 months ago

Rating

Excellent!

Friendly GP who really listened

Experienced and approachable healthcare professional

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RR

Reema R. Google 10 months ago

Rating

Bad!

Wasn't informed about needing GP referral first

I wasn't informed that I needed to visit the surgery beforehand to obtain the necessary paperwork for my blood test.

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MH

Millie H. Google 10 months ago

Rating

Excellent!

Helpful staff and quick appointment access

Excellent medical practice with supportive team members and reasonable availability for booking appointments.

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LE

Lucy E. Google 11 months ago

Rating

Excellent!

Felt truly listened to and valued

The nursing staff at this practice are wonderful. I really appreciate everything they do for their patients.

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YM

Yolanta M. Google one year ago

Rating

Excellent!

Helpful consultation with a caring approach

Extremely satisfied with the appointment experience. The healthcare professional demonstrated a very helpful approach and maintained a pleasant demeanor throughout.

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CW

Caroline W. Google one year ago

Rating

Excellent!

Reception staff made booking straightforward and easy

The clinician demonstrated genuine empathy and kindness when treating my daughter, with a clear focus on personalised care. Although this was our first visit with them, the experience was positive enough that we would be comfortable having them as our regular healthcare provider. The reception team consistently provides friendly service, and appointments are generally straightforward to obtain. Phone wait times are typically reasonable as well.

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DC

Dagmara C. Google one year ago

Rating

Excellent!

Friendly staff made me feel heard

Since registering with this practice after relocating to the area, my perspective on the NHS has improved considerably. The reception team and wider staff are consistently pleasant and helpful, and the clinician I see is excellent. They take time to listen and genuinely attempt to address concerns, which contrasts with my previous experience at another practice. I'm grateful for the care received.

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SL

Susan L. Google one year ago

Rating

Excellent!

Professional team who listen and follow up well

The team demonstrated a high level of professionalism and I would consider their service to be excellent. Patients are treated with care, respect and a friendly approach. They ensure appropriate follow-up regarding treatments and referrals, and maintain clear communication throughout. I would wholeheartedly recommend them.

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JS

Johanna S. Google one year ago

Rating

Great!

Straightforward advice and pleasant consultation

Had a very positive experience with the clinician. The guidance provided was clear and easy to understand.

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YM

Yasi M. Google one year ago

Rating

Excellent!

Felt reassured by clear medical explanations

The explanation I received about my health concern really helped put my mind at ease. I appreciated how the healthcare professional took time to make me feel comfortable and relaxed throughout the appointment.

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E(

Esther (. Google one year ago

Rating

Excellent!

Receptionist made the booking process easy

I had a very good experience with the receptionist today. They were friendly, helpful and professional, a real credit to the practice. I have always had a great experience with the clinician who is empathetic and helpful. Thank you to the medical practice.

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GP

Georgia P. Google one year ago

Rating

Excellent!

Reception team goes the extra mile for you

The reception team consistently demonstrates genuine kindness and attentiveness, going out of their way to accommodate patients. Once you secure an appointment, the clinical staff prove to be remarkably supportive and well-informed. Much appreciated for the excellent service provided.

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CR

Caroline R. Google one year ago

Rating

Excellent!

Friendly practitioner who really listened

Positive experience with helpful and well-informed staff providing good care.

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AC

Aileen C. Google one year ago

Rating

Excellent!

Quick phone appointment when I needed one

Excellent service provided by this GP practice. The practice management team demonstrated exceptional helpfulness and a warm welcome. When I requested an urgent appointment, I was promptly arranged a telephone consultation on the same day. I would strongly recommend this practice.

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SA

Sean A. Google one year ago

Rating

Excellent!

Reception team handled calls with professionalism

The team members are excellent. They go the extra mile and are a real asset to the local community and the NHS. Despite being a long-standing patient, I continue to be impressed by their dedication to patient care. A special mention to the front desk staff who manage appointments, visitors and administrative tasks. They consistently handle everything in a professional way.

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MC

Mark C. Google one year ago

Rating

Excellent!

Doctor took time to listen carefully

Demonstrated a strong grasp of the situation during the consultation.

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HL

Hyacinth L. Google one year ago

Rating

Excellent!

Felt listened to and genuinely understood

The clinician demonstrated a compassionate and reassuring approach to my concerns and provided valuable assistance with the matters I presented, which I found greatly appreciated.

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CL

Cindy L. Google one year ago

Rating

Excellent!

Felt genuinely listened to and well cared for

One of the nursing staff members at the practice is among the best healthcare professionals I've encountered — professional, knowledgeable, warm, upbeat, and patient. A serious asset to the practice's team! 11/10. 5 stars not enough.

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RR

Rey R. Google one year ago

Rating

Excellent!

Staff treated us with genuine kindness

The team here, from front desk to clinical staff, has been wonderfully caring and attentive. We genuinely appreciate the consistent support and feel fortunate to have such a dedicated practice available to us.

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EA

Ei A. Google one year ago

Rating

Great!

Friendly welcome to a new patient

Recently joined the practice and received excellent care. Much appreciated!

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Patient Experience Summary

Patients consistently report positive experiences with clinical care, reception courtesy, and appointment access at this practice. The clinical team is frequently praised for demonstrating attentiveness, compassion, and professional expertise, with many patients noting they felt genuinely heard and supported during consultations. Same-day appointment availability is a recurring strength, with patients appreciating both the ease of booking and minimal phone waiting times. Reception staff are widely commended for their helpfulness and welcoming approach, though some feedback indicates inconsistency in courtesy levels across the team.

Communication and continuity of care emerge as notable strengths, with patients valuing clear explanations, effective follow-up processes, and responsive service. However, some concerns surface regarding administrative communication gaps, including delayed responses to requests and instances where patients report not receiving necessary information beforehand. A small number of reviews highlight issues with information handling and appointment scheduling inconsistencies.

Overall, the practice demonstrates strong clinical standards and patient-centred care, with particular recognition for nursing staff and individual clinicians who go beyond expectations. While the majority of feedback is highly positive, there are isolated concerns about reception interactions and administrative processes that warrant attention to ensure consistent service quality across all areas of the practice.

Appointment

84.67 %
Great

Reception

86.32 %
Excellent

Cleanliness

75.00 %
Great

Care

89.12 %
Excellent

Respect

88.54 %
Excellent

Seen on time

78.23 %
Great
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