Strouts Place Medical Centre

Helpful staff resolved mum's medical issue fast

Highly satisfied with the GP's communication and the reception staff's collaborative approach in addressing a medical issue involving my mother. The entire process was handled efficiently and without delay.

Rushed booking and zero flexibility

Filled out an extensive digital form to schedule a consultation. When they rang, they requested I come in within the next hour. Since I was working, I declined, and instead of proposing alternative time slots, they simply told me to 'attempt booking again next week'. An utterly nonsensical scheduling approach. Definitely not returning!

Terrible wait times and no communication

A truly abysmal healthcare experience. The staff appears completely unprepared or indifferent. You'll waste hours stuck in endless phone queues. They demand multiple clinic forms on the same day, and if you accidentally miss a single call, you must restart the entire frustrating process. The reception staff are unhelpful and won't even listen or accommodate specific appointment requests. Their communication is consistently poor. Doctors seemingly ignore patient forms, rendering the paperwork pointless. During my appointment, I was assigned a locum physician despite explicitly requesting otherwise, who was entirely unfamiliar with my medical history. The consultation lasted barely five minutes, with zero of my health concerns addressed. Throughout the year, test results have repeatedly gone missing, forcing me to personally chase documentation. Administrative staff consistently deflect responsibility, creating a circular blame game between admin and medical teams. This practice is so incompetent that I've frequently questioned whether seeking medical care here is worth the overwhelming stress and potential healthcare negligence. I strongly advise patients to register anywhere else. When I attempted to formally communicate my concerns, management responded with complete indifference and zero accountability. If possible, I'd rate this zero stars.

Fast and caring doctor's office

I consistently receive rapid scheduling for consultations. The staff demonstrates exceptional efficiency and genuine care. This is undoubtedly the most outstanding general practitioner I've encountered throughout my medical experiences.

Quick scheduling for new patients

I just switched to this medical office and scheduling visits has been completely hassle-free for me

Quick and painless blood draw

Everyone working here is fantastic, and I specifically want to highlight Mrs. Sabrina Yesmin, who performed my blood draw with incredible speed and absolutely no discomfort! As someone who typically gets anxious around needles, I was truly impressed by her professional and soothing approach.

Reliable care with quick scheduling

I've been a loyal patient at this practice for three years now, and their service continues to impress me. The staff's warm welcome never fails to make me feel valued, and scheduling appointments is always a breeze—I'm consistently able to get in quickly when I need care.

Receptionist's weird call ruined my trust

If healthcare professionals are going to be dishonest, why even work in this field? They phoned me, let it ring four times, and hung up before I could answer. Then, they sent me a text claiming they had attempted to reach me multiple times. Their conduct was absolutely appalling - these are people who are supposed to care for patients and maintain integrity! If you're going to fabricate stories, perhaps you should choose a different profession. Apparently, a receptionist was responsible for this deceitful communication. Until today, this GP practice had been excellent, particularly the doctors who were thorough in their examinations. I've been with them for around two years after leaving my previous GP, where many doctors were careless in their assessments and receptionists would rather send patients on wild goose chases than simply admit they couldn't help.

Pricey medical form that hurt my wallet

The charge for filling out the PCO medical documentation comes to £150, which feels quite steep.

Incredible greedy

My friend and flatmate, also registered in this medical centre too, was asked by Job center to bring a letter from GP (that he is registered at his address). And they ask to pay 50 pounds for it and will make it in 30 working days! This is simply unimaginable impudence, and we, of course, will definitely change such a GP

Quick and painless blood draw

Streamlined consultation from start to finish, with a supportive phone scheduling experience and an incredibly smooth check-in. As someone who typically struggles with difficult-to-access veins, this was hands-down the least stressful blood draw I've ever encountered. Much appreciation!

Ridiculous gp fee for simple address letter

My acquaintance, who is also a patient at this medical practice, was required by the Job Center to obtain a GP letter confirming his residential address. Shockingly, the clinic demands £50 for this service and claims it will take 30 working days to process! Such blatant audacity is absolutely unacceptable, and we are certainly determined to find a different GP practice.

Doctors were great, front desk wasn't

Inconsistent service. The medical professionals are exceptional, providing caring and responsive attention during appointments. However, the front desk staff and communication channels leave much to be desired. Their off-site interactions and email responsiveness are subpar, creating a frustrating experience outside of direct patient care.

Impatient customer service ruined my call

The customer service representative who took my call was incredibly discourteous, interrupting me mid-sentence throughout our brief 30-second interaction. They abruptly terminated the call before I had the chance to complete my response.

Quick help after months of waiting

I recently switched to this medical practice after struggling to receive proper care at my previous GP. Within just three days, they successfully addressed three longstanding health issues that had been unresolved for months at my former practice. The medical team, including doctors and pharmacists, demonstrates remarkable efficiency while offering pragmatic, actionable guidance and seamlessly managing referral procedures. The overall communication from the practice has genuinely surprised me - it's the first time in four years I've felt I have a truly accessible healthcare provider. I'm thoroughly impressed and immensely thankful that I discovered Strouts Place!

Frustrating booking process with overseas number

I've been a long-standing patient at this practice, but recently scheduling an appointment has become incredibly challenging. 1. I was informed that bookings are exclusively available online. 2. I submitted an online request, but was never contacted due to my international phone number. 3. Despite my number being incompatible, I was unable to book in person and repeatedly redirected to the online system. 4. After extensive follow-up, I was advised to attempt booking through the NHS app. 5. However, I first require GP authorization to access the app, which could potentially take an additional 2-3 days. 6. I attempted to manually create an account within the app but consistently encountered a 403 Error message and was instructed to retry later. It feels like I'm exhausting every possible avenue to secure a medical consultation, with minimal assistance. The reception staff appear disinterested in helping me find a viable solution.

dr andou barely listened to me

I've previously utilized this practice with satisfactory results, but my recent encounter with Dr. Andou was deeply disappointing. The website lacks any substantive information about him. He appears quite aged and during our consultation, he posed only a single question, showing minimal interest in my symptoms and providing an inadequate examination. I left feeling completely frustrated, sensing a total disregard for my medical concerns. Now, I'm forced to arrange another appointment with a different physician, which will require me to take yet another day away from work. The front desk staff were pleasant and indicated they would relay my feedback.

Worst doctor visit ever with rude questions

Dr. Monika displays a complete lack of professionalism and basic courtesy. Her bedside manner is appalling, and she consistently demonstrates disrespect towards her patients. During my consultation, she bombarded me with irrelevant and inappropriate questions, further highlighting her incompetence and total disregard for patient dignity.

Friendly team made my day better

Exceptional care and outstanding support from every single member of the medical team, both clinical and administrative!

Scheduling here is a total headache

Scheduling a visit is incredibly challenging. The recently introduced paperwork procedure is completely dysfunctional. An absolute disaster of a booking system.