Patient feedback reveals a deeply polarised experience at this practice, with stark contrasts between clinical and administrative services. Medical professionals, including several doctors and nursing staff, consistently receive praise for compassionate care, professional expertise, and attentiveness during consultations. However, reception and booking services present significant challenges that dominate negative feedback. Patients report persistent difficulties accessing appointments through phone lines, with extended wait times, call disconnections, and unresponsive staff creating substantial barriers to care. The booking system, particularly recent digital platforms, has been described as dysfunctional and frustrating. Reception experience varies considerably, with some patients noting welcoming and supportive interactions whilst others describe discourteous behaviour, poor communication, and dismissive attitudes.
Communication emerges as a critical issue across multiple touchpoints. Patients struggle with phone accessibility, unresolved online requests, and inadequate follow-up on appointment bookings and test results. Several reviews highlight instances where calls were terminated abruptly or patients were left without resolution after extended hold times. Administrative processes, including fees for documentation and complex booking procedures, have also generated frustration.
Despite these operational challenges, many patients express satisfaction with the quality of medical care itself, suggesting the practice has the clinical foundation to deliver good healthcare but faces substantial organisational and customer service barriers that undermine the overall patient experience and accessibility of services.
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Reception
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a deeply polarised experience at this practice, with stark contrasts between clinical and administrative services. Medical professionals, including several doctors and nursing staff, consistently receive praise for compassionate care, professional expertise, and attentiveness during consultations. However, reception and booking services present significant challenges that dominate negative feedback. Patients report persistent difficulties accessing appointments through phone lines, with extended wait times, call disconnections, and unresponsive staff creating substantial barriers to care. The booking system, particularly recent digital platforms, has been described as dysfunctional and frustrating. Reception experience varies considerably, with some patients noting welcoming and supportive interactions whilst others describe discourteous behaviour, poor communication, and dismissive attitudes.
Communication emerges as a critical issue across multiple touchpoints. Patients struggle with phone accessibility, unresolved online requests, and inadequate follow-up on appointment bookings and test results. Several reviews highlight instances where calls were terminated abruptly or patients were left without resolution after extended hold times. Administrative processes, including fees for documentation and complex booking procedures, have also generated frustration.
Despite these operational challenges, many patients express satisfaction with the quality of medical care itself, suggesting the practice has the clinical foundation to deliver good healthcare but faces substantial organisational and customer service barriers that undermine the overall patient experience and accessibility of services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kelly W.
one year ago
Excellent!
Fast scheduling saved my day
Exceptional customer support, incredibly efficient scheduling process
Sarah S.
one year ago
Excellent!
Friendly staff and quick appointments at strouts
I've been receiving care at this medical facility for some time, and I'm truly delighted with their approach. Without exception, every healthcare professional I've encountered has demonstrated outstanding professionalism, warmth, and genuine helpfulness. Scheduling appointments is always a smooth and convenient process. I want to express my sincere appreciation for the exceptional service provided by Strouts place!
Shorifa R.
one year ago
Excellent!
Prithi helped me schedule my son's appointment
Prithi stands out as an exceptional staff member at Strout's Place Medical Centre, providing invaluable help in scheduling an appointment for my child. Her demeanor was incredibly understanding and attentive, carefully hearing out my concerns. She went the extra mile to ensure our needs were met, demonstrating remarkable dedication. We are genuinely grateful for her outstanding service. Prithi, you're truly making a difference - continue your fantastic work!
Habibur R.
one year ago
Excellent!
Friendly doctor during quick checkup
Absolutely top-notch customer care. Brilliant doctor.
Gary W.
one year ago
Excellent!
Quick workout routine that really works
A fantastic journey, with a streamlined evaluation that led to a straightforward workout plan I could seamlessly integrate into my fitness routine, and noticeable improvements emerged rapidly.
Khadiza S.
one year ago
Excellent!
Prithi's quick and caring resolution
After sharing my initial critique regarding the receptionist's conduct, I was genuinely impressed by their swift response. In less than 24 hours, they contacted me to comprehend my grievances and collaboratively develop a resolution. Their attentive and sincere approach has significantly transformed my experience, and my concern was addressed with remarkable effectiveness. I want to extend heartfelt appreciation to Prithi—JazakAllah, sister. May Allah reward your exceptional efforts! My earnest wish is that every customer interaction receives this same degree of compassion and professional dedication.
Charlotte M.
one year ago
Excellent!
Smooth first visit at strouts pmc
As first-time patients at Strouts PMC, we've been thoroughly impressed by the smooth operations and well-organized approach of their medical practice.
Conor S.
one year ago
Excellent!
Caring doctors who really listen
Exceptional medical clinic. Attentive, welcoming, and highly competent staff who consistently provide top-notch care and service.
Md I.
one year ago
Excellent!
Quick and helpful doctor visit
Dr. Anisa Ahmed provides excellent service. Much appreciation.
Ahamedabdul A.
one year ago
Excellent!
A warm welcome at downtown clinic
Prime positioning and compassionate, attentive medical professionals
Abul Z.
one year ago
Excellent!
Doctor Ahmed put me at ease
Dr. Ahmed was truly exceptional during my visit, ranking among the top medical consultations I've ever had. He welcomed me without delay, thoroughly addressed every query and concern while demonstrating authentic compassion. I entered the appointment feeling quite anxious, but the doctor's approach immediately put me at ease and offered significant reassurance. My sincere appreciation goes to him.
Hannah H.
one year ago
Excellent!
Gentle pediatrician helped my son feel better
Dr. Ahmed is truly exceptional, consistently displaying warmth and providing outstanding care for my young son.
Sayeedul I.
one year ago
Excellent!
Friendly staff made my morning brighter
Genuinely impressive product that truly meets expectations. The quality and performance are top-notch, delivering exactly what was promised. I'm thoroughly satisfied with my purchase and would absolutely recommend this to others.
Harry G.
one year ago
Excellent!
Quick and helpful consultation with doctor
Dr. Ahmed efficiently addressed all of my questions, providing prompt and clear assistance.
Fred R.
one year ago
Excellent!
Quick and painless blood draw with rachel
Every staff member I encountered was incredibly welcoming and kind! Rachel in particular was absolutely delightful and personable, which made my blood test procedure feel completely stress-free and comfortable 😁
Tamanna Q.
one year ago
Bad!
Phone lines impossible and no appointments
Their service has seriously deteriorated. I've been trying to book an appointment for three consecutive days, but their phone lines are impossible to get through, and the NHS app shows zero availability. They've really gone downhill. Update: Since my initial complaint, they've marginally improved their reception staff, and phone wait times have reduced somewhat. They've also added some excellent doctors. Dr Nilson in particular was impressively attentive, spending quality time thoroughly examining my condition, unlike other doctors who rush through consultations and seem dismissive. Dr Stevenson, Dr Monikajar, and Dr Tawaf were similarly compassionate and genuinely interested in understanding my health concerns. Update: Unfortunately, Dr Neilson is no longer with the practice, and Dr Ahmed's patient care is disappointingly poor.
Laura L.
one year ago
Excellent!
Rachel made my checkup so much better
Rachel, the nurse, possesses an exceptional ability to put patients at ease, creating a warm and reassuring atmosphere even during uncomfortable or potentially distressing medical situations. Her welcoming demeanor and natural talent for patient care make challenging procedures feel much less intimidating.
Grace C.
one year ago
Excellent!
Friendly nurse Rachel made smear test bearable
Hands down, the top medical practice I've ever been part of. You can typically get a same-day telephone consultation through eConsult with a general practitioner. The practice nurse, Rachel, is exceptional during smear tests - she creates a relaxed and supportive environment. Much appreciation!
Tom L.
one year ago
Excellent!
Quick and helpful online consultation
As a recent addition to this medical practice's patient roster, I've been thoroughly impressed with the care and service provided. Scheduling an appointment was quick and straightforward, and the virtual consultations have proven to be both practical and efficient. The front desk personnel consistently demonstrate exceptional professionalism and courtesy. In comparison to previous healthcare providers I've encountered, this practice stands out as significantly more patient-focused and well-organized, and I would enthusiastically endorse it to anyone seeking quality medical care in the region.
John G.
one year ago
Excellent!
Caring doctor who genuinely listened
Dr. Ahmed proactively contacted me to inquire about my health and provide guidance. This unexpected personal attention demonstrates an exceptional commitment to patient care that truly stands out.