Strouts Place Medical Centre

Quick walk-in and super helpful team

Walked in and secured a same-day appointment in just an hour. The medical team and physicians were incredibly welcoming and personable.

Quick response from caring team

Dedicated and productive employees. I utilized the online consultation service, and they reached out to me promptly within just 5 minutes! Continue maintaining this excellent level of service, team.

Quick help and caring doctor

I secured a same-day consultation right after submitting my booking request. Dr. Anisa Ahmed was incredibly compassionate and supportive, helping me feel completely comfortable. The front desk staff were also excellent, showing a notable improvement compared to my initial experiences with the clinic - I suspect they've been attentive to patient feedback and implemented meaningful changes.

Quick and friendly service

Much appreciated, thank you very much

Helpful team got us through urgent moments

I've been a patient at Strouts Place Medical Centre for nearly two years now, and I must say the care has been exceptional. The general practitioners are compassionate and meticulous, always ensuring prompt communication by calling back the same day and following up. During my pregnancy, when I urgently needed prescriptions, the reception staff were incredibly supportive and efficient in helping me. We also had a critical situation with our newborn who was unwell, and the team was remarkable - they swiftly arranged a GP consultation within a few hours and simultaneously processed our baby's registration. Their responsiveness and professionalism during these urgent moments have truly impressed us. We are thoroughly satisfied with the medical care and the staff's commitment to patient support. Our heartfelt thanks to the entire team!

Rude receptionists ruined my clinic visit

I am a patient at this clinic and previously praised Dr Talat and his sisters in a review. I must ask ?? Why am I forced to endure the most obnoxious reception staff in all of London???? What planet do they think they're on? I'm battling cancer ? I'm on an intense weight loss program to prepare for a critical bilateral mastectomy and my weight loss support requires monthly manual coordination, which means endless interactions with these self-absorbed receptionists who communicate poorly and lack basic courtesy. As a former English teacher, I'm appalled by their abysmal communication skills - no semblance of customer service or professional care, just pure rudeness that leaves me absolutely furious. I've spent my entire life working and paying taxes like every other citizen, yet these women treat me like garbage, constantly demanding and dictating. Where is their sense of humanity? Dr Talat, you and your sisters are educated professionals - do you genuinely not care? Is NHS funding more important than patient dignity? Would they speak this way to their own family and friends? Some days, the frustration is overwhelming.. Improve your staff training and communication skills immediately! This is absolutely crucial.. #unacceptable #doBetterNow

Quick booking with friendly gp team

Extremely courteous service with a user-friendly online booking platform. The GP was prompt in their communication and response. Much appreciated by the customer.

Rude receptionists ruined my longtime clinic

I rarely write reviews, but I feel compelled to do so. The doctors at this practice have not been problematic for me. I've been a patient here since childhood, now approaching 24 years old. However, I believe the service manager needs to seriously reconsider the personnel selected for receptionist roles. I genuinely appreciate the challenging nature of their work, which makes their poor service all the more perplexing. I've experienced multiple unpleasant interactions. Specifically, and I apologize for not knowing their names, two female staff members—one middle-aged wearing a hijab and another with highlighted hair—were exceptionally rude and unprofessional. There's a fundamental difference between communicating medical practice guidelines and doing so with basic human decency, especially when dealing with patients seeking healthcare. While they are entitled to explain office protocols, the manner of communication is crucial. Talking over patients or discussing them loudly in the waiting area is deeply disrespectful. I overheard their conversation, and they seemed entirely unconcerned about their inappropriate behavior. I doubt this review will make any difference, but I am genuinely shocked and profoundly disappointed by their conduct.

Quick and caring gynecologist visit

Secured a same-day consultation with a courteous and professional physician who helped me feel comfortable during a sensitive medical check-up and thoughtfully explained everything in detail.

Friendly doctor who really listened

Dr. Talate demonstrated exceptional bedside manner and expertise during our consultation. I was completely confident in his medical knowledge and skills. He took the time to thoroughly address all of my questions and apprehensions. He is truly an outstanding physician.

Morning care from a thoughtful doctor

During our consultation with Dr Sabir Zaman today, we experienced exceptional professionalism and courtesy. He immediately addressed our concerns, offering clear guidance and promptly scheduling an X-ray and ultrasound to investigate my wife's severe hand pain. The doctor recommended continuing her voltarol medication until a comprehensive care plan could be developed based on the test outcomes. A particularly thoughtful gesture was his offer to communicate in either English or Bengali, which made my wife feel comfortable. From the welcoming reception staff to the doctor himself, the entire service was outstanding, especially given that we were seeing him as an alternative to our regular GP practice.

Terrible reception killed my whole visit

The reception staff here are absolutely terrible. I strongly recommend staying away from this medical facility solely due to their front desk personnel. Compassion 0/10 Listening and comprehension 2/10 Friendliness 0/10 Empathy 0/10 Steer clear at all costs!

Quick ride with friendly driver

Absolutely fantastic in every way!

Booking nightmare with endless wait times

Their new digital scheduling platform is completely dysfunctional! When you attempt to contact them by phone, you'll endure a 20-minute wait only to be redirected back to the same malfunctioning online system. It's an absolute farce, especially when you're dealing with urgent medical needs! Wish I could rate them lower than zero stars!

Attentive doctor who really listens

The physician displayed a composed, courteous, and highly competent demeanor that truly captured my attention and encouraged me to be an active participant in our consultation.

Terrible reception and endless waiting time

Goodness... This GP surgery is a complete disaster. To even have a chance of getting medical help, you must first endure an interrogation by the receptionist, followed by endless waiting. A group of receptionists blatantly ignore incoming calls, with one eventually answering only to put callers on hold before returning to their idle chatter. All this occurs mere steps away from the engagement manager JOHN ISAAC and business manager AREEF RAHMAN. The leadership is abysmal, and I strongly recommend terminating both managers and completely replacing the entire reception staff. I've made the decision to seek medical care elsewhere. My sincere condolences if you're currently a patient at this facility.

Saturday pain and no mercy

Absolutely the most disappointing encounter during weekend out-of-hours service. Despite leaving home punctually, I was delayed by a police traffic incident, arriving 14 minutes past their strict 10-minute window. The waiting area was virtually vacant, with just a single person present. Experiencing significant discomfort, my distress was clearly audible to the receptionist, who attempted to advocate for me with the physician. However, the doctor adamantly declined to provide treatment. With my regular GP closed and A&E unwilling to categorize my condition as an emergency, I was left without medical assistance. I will definitely not return to this out-of-hours service under any circumstances.

Sabrina made my blood draw a breeze

Getting my blood drawn was incredibly hassle-free. I was seen immediately upon arrival, and Sabrina, the phlebotomist, was both efficient and gentle. The entire procedure was so smooth and painless that I couldn't have asked for a more pleasant blood test experience.

Painful smear test with awful receptionists

Securing an appointment is a futile endeavor, whether the matter is critical or routine. Phone calls go unanswered, and their email response is to persistently dial daily until a slot miraculously opens. The reception staff are breathtakingly discourteous, demonstrating profound incompetence and a complete lack of professional concern, appearing utterly indifferent and clueless about their responsibilities. The SMEAR test was traumatically distressing - I was reduced to tears by the excruciating procedure, with staff callously suggesting my reaction implied unpreparedness for future childbirth - a comment both insensitive and wholly inappropriate! Given the near-impossibility of accessing medical care through this practice, I've been compelled to seek private healthcare alternatives for most of my medical needs.

Scary blood draw with multiple failed attempts

The medical professionals were somewhat competent. However, the phlebotomist urgently requires additional training. Her performance was chaotic, constantly searching for necessary equipment, and she even wiped my armrest with blood before attempting to clean my wound using the same contaminated wipe!! I'm genuinely concerned about potential health risks from such careless practices. She clearly should not have been working without direct supervision! Moreover, she struggled repeatedly to draw blood and ultimately failed. I subsequently lost consciousness, experiencing what seemed like a seizure, and now I'm expected to return to the same incompetent technician. This is absolutely unacceptable. I'm seriously considering changing my primary care provider and finding a different medical practice to avoid repeating such a traumatic experience. Why wasn't she properly prepared with all required materials? And why did the entire procedure drag on interminably? Throughout my numerous blood tests at various medical facilities over the years, I haven't encountered such unprofessional conduct since a disastrous hospital experience back in 2009 with another inadequately trained phlebotomist!!