Strouts Place Medical Centre
Average! (85 reviews)
Average! (85 reviews)
Patient feedback reveals a deeply polarised experience at this practice, with stark contrasts between clinical and administrative services. Medical professionals, including several doctors and nursing staff, consistently receive praise for compassionate care, professional expertise, and attentiveness during consultations. However, reception and booking services present significant challenges that dominate negative feedback. Patients report persistent difficulties accessing appointments through phone lines, with extended wait times, call disconnections, and unresponsive staff creating substantial barriers to care. The booking system, particularly recent digital platforms, has been described as dysfunctional and frustrating. Reception experience varies considerably, with some patients noting welcoming and supportive interactions whilst others describe discourteous behaviour, poor communication, and dismissive attitudes.
Communication emerges as a critical issue across multiple touchpoints. Patients struggle with phone accessibility, unresolved online requests, and inadequate follow-up on appointment bookings and test results. Several reviews highlight instances where calls were terminated abruptly or patients were left without resolution after extended hold times. Administrative processes, including fees for documentation and complex booking procedures, have also generated frustration.
Despite these operational challenges, many patients express satisfaction with the quality of medical care itself, suggesting the practice has the clinical foundation to deliver good healthcare but faces substantial organisational and customer service barriers that undermine the overall patient experience and accessibility of services.
Appointment
Reception
Cleanliness
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Respect
Seen on time
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Patient feedback reveals a deeply polarised experience at this practice, with stark contrasts between clinical and administrative services. Medical professionals, including several doctors and nursing staff, consistently receive praise for compassionate care, professional expertise, and attentiveness during consultations. However, reception and booking services present significant challenges that dominate negative feedback. Patients report persistent difficulties accessing appointments through phone lines, with extended wait times, call disconnections, and unresponsive staff creating substantial barriers to care. The booking system, particularly recent digital platforms, has been described as dysfunctional and frustrating. Reception experience varies considerably, with some patients noting welcoming and supportive interactions whilst others describe discourteous behaviour, poor communication, and dismissive attitudes.
Communication emerges as a critical issue across multiple touchpoints. Patients struggle with phone accessibility, unresolved online requests, and inadequate follow-up on appointment bookings and test results. Several reviews highlight instances where calls were terminated abruptly or patients were left without resolution after extended hold times. Administrative processes, including fees for documentation and complex booking procedures, have also generated frustration.
Despite these operational challenges, many patients express satisfaction with the quality of medical care itself, suggesting the practice has the clinical foundation to deliver good healthcare but faces substantial organisational and customer service barriers that undermine the overall patient experience and accessibility of services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Joao Z.
2 years ago
Average!
Doctors were great, but wait times awful
Getting through to their office typically requires waiting more than an hour on hold. The front desk staff come across as quite unfriendly. However, the physicians themselves are truly exceptional.
Victor G.
2 years ago
Bad!
Confusing clinic with long phone waits
They mix up rabies and tetanus cases. Phone wait times range from 15 to 30 minutes consistently. Their booking process is error-prone. Weekend services are unavailable. Overall, it's quite disappointing.
Lea R.
2 years ago
Excellent!
Smooth check-in at the front desk
The staff made my registration process smooth and efficient
Lily E.
2 years ago
Bad!
Worst medical practice I've ever experienced
Having relocated numerous times, I've been a patient at various medical practices, but this one stands out as the absolute bottom of the barrel. The front desk staff are incredibly unaccommodating, making scheduling an appointment seem like an insurmountable challenge. Even after securing a slot, expect to endure a lengthy wait, followed by an extremely brief consultation. During one visit, I attempted to discuss two critical health concerns, but was abruptly informed I could only address a single issue due to their time constraints. Subsequently, rebooking became impossible, leaving me without medical attention for months while my health deteriorated. The facility's hygiene is equally appalling, with bodily fluid samples carelessly left exposed throughout the premises. My strongest advice: steer clear of this practice and protect your health by seeking care elsewhere.
Abebayehu S.
2 years ago
Bad!
Terrible manager ruined my medical visit
John Isaac demonstrates abysmal leadership skills, displaying a complete lack of empathy towards patients and maintaining an extremely unprofessional front desk environment.