Sunnybank Medical Centre

Long phone queues and dropped calls frustrate

I recently attempted to contact the practice and experienced a lengthy wait time before being disconnected while in the queue. Unfortunately, this is not an isolated incident. The overall service quality appears to be declining. While I understand there are challenging circumstances affecting healthcare services, I feel the standard of support could be significantly improved.

Booking appointments during opening rush felt chaotic

I relocated to this area from my original hometown and needed to register with a local practice. Unfortunately, this represents my lowest rating to date. The appointment booking system during the initial opening period felt overwhelming compared to what I've experienced elsewhere. When I eventually secured a consultation for my hand concern, I was given a preventative injection during the same visit without prior discussion. I felt this was handled poorly, as I would have preferred to have been asked beforehand rather than informed it would happen alongside my hand examination.

Long wait times and poor communication

Disappointing experience overall, quite unfortunate.

Quick response to urgent skin concerns

I cannot fault this practice regarding the care my husband received today. I contacted them about some skin concerns and was asked to provide photos. A clinician called back within 10 minutes to discuss the matter further, and the reception team subsequently arranged an urgent specialist appointment for him. I genuinely believe this approach to scheduling appointments is excellent and sets a positive standard. I am grateful to everyone at the practice for their assistance.

Practice offers convenient in-house appointments

I've genuinely had an excellent experience at this practice! They offer a remarkably wide range of services that you'd typically need to visit a hospital to access, including various diagnostic procedures and specialist consultations. Every member of the clinical team has impressed me, and it's clear they take a sincere interest in their patients' wellbeing. It's a truly outstanding practice overall!

Practice refused to help during lockdown

I had a frustrating experience when seeking urgent medical advice. After contacting the out-of-hours service, I was directed to call my GP practice for a prescription. However, the GP felt the issue fell outside their remit and declined to help, suggesting it was a dental matter instead. This was particularly problematic as dental services were unavailable at that time. As a result, I may need to attend hospital for emergency care. I found this situation very disappointing and am considering changing practices.

Friendly team who listened well

The medical team and support staff were pleasant and friendly.

Reception staff made me feel genuinely valued

An excellent medical centre practice. From the reception team, the clinical nursing staff to all the medical practitioners who consistently make considerable effort on a daily basis to ensure that patients receive outstanding individualised care. Thank you greatly for your dedication and commitment, which is truly valued and recognised.

Friendly staff and easy appointment booking

I have been attending this practice for over a decade. Throughout my time as a patient, I have consistently found the team to be welcoming and approachable. The clinicians I see regularly have always been pleasant and professional. I have not experienced difficulties in booking appointments when needed.

Phone line was constantly busy and frustrating

The practice's communication channels appear difficult to access, with phone lines frequently unavailable and responses to inquiries taking considerable time. Interactions when contact is made are pleasant in nature.

Impossible to book appointments, rude reception staff

One star feels overly generous for this experience. The service fell significantly short of expectations. Obtaining an appointment proved extremely challenging, and attempting to schedule a routine prescription renewal appointment a month ahead was met with claims of unavailability extending weeks into the future. The reception staff interactions were disappointing, with communication that felt dismissive and unhelpful. Additionally, a recent appointment was arranged with a clinician who lacked the authority to provide the specific medication that was the primary reason for the visit in the first place.

Friendly reception made the visit pleasant

General practice surgery.

Couldn't get through on the phone line

My son made multiple attempts to contact the practice yesterday in order to schedule an appointment. The service experienced was disappointing.

Impossible to book an appointment here

This has been the poorest medical practice I have attended. Scheduling an appointment presents significant difficulties, and the front desk staff appear to overstep their role by making decisions that should be left to clinical professionals. The clinical staff have also failed to meet my expectations.

Couldn't get through on the phone

The service provided was unsatisfactory, with significant difficulties in reaching the practice by telephone. Communication from clinical staff was inadequate, and scheduling appointments proved to be a challenging experience.

Practice has lost caring doctors and listening skills

I have found that certain clinicians at this practice can seem dismissive, and their demeanor sometimes makes me feel like I'm inconveniencing them. When doctor appointments aren't available, I've been seen by other healthcare professionals, though I've occasionally felt the need to book a follow-up appointment with a doctor afterward. The practice has fewer clinicians I feel comfortable speaking with openly, and I feel the overall standard of care has declined. There are only a small number of staff members who genuinely listen to my concerns.

Difficult to get through on the phone

The medical professionals at this practice did not meet my expectations.

Helpful practice with reliable prescription reminders

I have been attending this medical centre for several years to manage an ongoing health condition. Throughout my time as a patient, I have consistently found the staff to be helpful and professional in their approach. The practice regularly sends me reminders when my routine annual check-ups are approaching, and I have experienced no difficulties with managing my repeat medications or accessing telephone consultations. While securing early morning appointment slots can sometimes be challenging, the team makes a genuine effort to accommodate patient needs.

Reception staff were dismissive and unhelpful

Disappointing experience with the service provided.

Felt unheard during my appointment

I recently attended an appointment at the practice. Unfortunately, I felt the consultation was unsatisfactory. The healthcare professional did not appear particularly engaged with my concerns, and I was disappointed with the overall experience.