Swanpool Medical Centre

Nightmare medical experience that left me completely frustrated

Attempting to communicate with a doctor at this practice is utterly futile. The front desk staff are completely heartless and lacking any semblance of compassion. If you have a serious medical concern, you're essentially out of luck. I endured over 50 minutes of hold time, only to be mockingly dismissed when explaining my situation to the receptionist in precise detail. It's now crystal clear why the previous two general practitioners simply abandoned their practice without even informing patients about the change. I only reach out in absolute dire circumstances, and this latest interaction has been the ultimate dealbreaker for me. Hands down the most abysmal healthcare service in the entire region!!! STEER CLEAR AT ALL COSTS!!

Worst medical service ever unprofessional and unreliable

These physicians don't deserve a single star rating - they're completely unprofessional. I had a scheduled telehealth consultation today where they were supposed to contact me between 4-7 PM, and here it is 7:51 PM with zero communication. It's taken an entire month just to secure this appointment, and now they've completely disregarded their commitment. This medical practice is so incompetent that they should be shut down immediately.

Terrible service and unprofessional medical staff

Zero empathy. Absolutely no logic, just discourteous front desk staff. This establishment deserves to be permanently closed.

Heartless medical staff turn away sick child

Absolutely the most incompetent medical staff imaginable. Even a notorious serial killer would display more empathy than this so-called front desk employee. They flat-out rejected treating my young daughter, who was suffering from a painful ear infection, high temperature, and cold-related symptoms, simply because we arrived 10 minutes past our scheduled time. We were 17th in line while attempting to communicate our slight delay. Utterly unacceptable.

Endless wait for nothing at this terrible clinic

Over an hour of waiting on hold, which is apparently considered a "good" day, only to be told to call back tomorrow because no appointments are available. I was positioned at just 24th in the queue when I first started waiting. These doctors are absolutely terrible.

Incompetent pharmacist gives outdated and unhelpful advice

The medical practice's pharmacist (distinct from the pharmacy staff) urgently requires professional refresher training and current knowledge updates. He abruptly halted my medication prescription, casually suggesting I join the 'minor ailments scheme' ('it's straightforward, just inquire at your pharmacy during medication collection'). However, THIS SCHEME IS DEFINITIVELY DEFUNCT and has been non-existent for quite some time. The practice's receptionist dismissively advised me to purchase my medication from B&M or Amazon. Absolutely unhelpful! ENSURE YOUR STAFF ARE PROPERLY INFORMED. As a final insult, the pharmacist condescendingly began spelling out a.i.l.m.e.n.t.s., apparently assuming everyone in Tipton lacks intelligence!

Terrible service and impossible to book appointment

Quite disappointing. Scheduling an appointment for my infant was a nightmare. I attempted to contact them every morning for seven consecutive days. When I called at 8 AM, I was 49th in line. Absolutely absurd. I tried calling again later hoping to reach someone, only to be 11th in the queue and then abruptly disconnected just as I was next in line.

Slow service leaves customer feeling frustrated and ignored

Often experience prolonged delays before staff members approach or assist you while waiting in the reception area

Nightmare medical practice with zero customer service

Completely untrustworthy and incompetent. This establishment doesn't qualify as a medical practice in my view. I made repeated calls precisely at 8 am for five consecutive days to schedule an appointment. Each time, I was positioned 27th in the queue - an oddly specific and frustrating number. When finally reached, no appointment slots were available. I've since transferred to a more competent healthcare provider and strongly recommend others do the same. Best of fortune to you.

Terrible medical practice with unhelpful and rude staff

Hands down, this medical facility ranks as the most abysmal healthcare provider I've ever had the misfortune of encountering. The staff consistently demonstrate a complete lack of compassion, with physicians treating patients as mere inconveniences, rushing through interactions. Meanwhile, the front desk personnel appear perpetually idle, doing nothing productive. Attempting to schedule an appointment is an exercise in futility, and punctuality seems to be a foreign concept to them. My strongest recommendation is to steer clear of this place entirely!

Terrible service and unprofessional medical care

Absolutely terrible medical staff... the front desk personnel act like they're physicians... they've cancelled my scheduled visits multiple times... even after receiving an official communication from 111 emphasizing the urgency of my appointment, they still haven't responded appropriately.... this entire medical practice is a complete disaster and should be shut down.... I'm actively searching for a different general practitioner clinic

Frustrating doctor visit with endless waiting and no answers

My spouse secured a doctor's consultation at 5:50 PM, which was solely achievable through 111's assistance, since the clinic claimed no available appointments. We arrived at 5:45 PM, and I waited in the vehicle until 7:00 PM. When she finally emerged, she explained that after seeing the physician, she'd been waiting 20 minutes for a prescription, only to be informed they had no medication in stock. Moreover, the doctor provided no satisfactory explanation regarding her stomach issues, merely recommending blood tests and scans. This whole experience has become a complete farce.

Unprofessional and misleading medical practice nightmare

If you enjoy medical professionals who keep you waiting well past your scheduled time and then attempt to fabricate excuses about calling earlier, when your phone records clearly contradict their claims, then this practice is perfectly suited to your preferences.

Worst customer service experience ever

I spent an absurd amount of time on the phone, only to be disconnected repeatedly and shuttled between different representatives. When I finally got through, I was informed they have no available appointments. This business is completely unprofessional, and then they have the nerve to be surprised when customers get frustrated with their terrible service.

Dangerous healthcare that puts lives at serious risk

It pains me to even rate this place. I'm utterly baffled how they continue to operate given their shocking incompetence! During recent months, my elderly parents have been forced into emergency medical situations after being callously turned away without receiving any medical consultation from a general practitioner.

Frustrating service despite nhs guidance and pandemic end

With COVID restrictions largely lifted, why does this place remain shut despite NHS England's directive to reopen? We're the taxpayers funding their operations, and we expect better service.

Worst medical clinic ever avoid at all costs

Complete incompetents masquerading as medical professionals, This facility deserves to be closed down. They're utterly useless, never responding to calls, and represent a total mockery of healthcare services.

Terrible service and communication at this clinic

Getting through on the phone at this place is like trying to perform a magic trick. Even when I'm the first in line, the call mysteriously drops before connecting to the clinic Post-covid, their customer service seems completely apathetic and unhelpful

Terrible service with poor communication and delays

The company continuously misled me, claiming they hadn't received my care plan, forcing me to call back multiple times regarding medication authorization that required a doctor's signature. During the second attempt, they even had a doctor contact me to suggest I inform my consultant about the supposed non-receipt of documents. Additionally, I endured a grueling phone wait of 90 minutes, only to be informed that no in-person appointments were available. They scheduled a phone consultation before 11am today, yet no call has materialized.

Terrible service and zero help from receptionist

Spent countless attempts trying to schedule a consultation, and upon finally reaching a staff member, I was redirected to a walk-in facility. This experience perfectly illustrates the strain on our healthcare system. The service is so poor it barely deserves a single star rating.