Swanpool Medical Centre
Bad! (88 reviews)
Bad! (88 reviews)
Feedback reveals significant challenges across multiple service areas, with appointment availability emerging as the most persistent concern. Patients report repeated difficulties securing consultations despite multiple attempts, with many describing extended waiting periods on phone lines only to be told no slots are available. Booking experience is frequently characterised as frustrating and time-consuming, with some patients calling daily without success. Reception experience receives considerable criticism, with patients describing discourteous and dismissive staff interactions, though a small number of recent reviews note improved courtesy from reception personnel.
Prescription processing and medication access present ongoing issues, with patients reporting delays in prescription forwarding, stock unavailability, and unclear communication between the practice and pharmacy services. Communication more broadly is identified as problematic, including missed appointment reminders, unclear guidance on procedures, and limited responsiveness to patient enquiries. Several reviews highlight concerns about waiting experience both on the phone and in-person, with some patients reporting waits exceeding an hour.
A minority of recent reviews indicate some positive developments, with patients noting improved staff attitude and supportive service from certain team members. However, these positive experiences remain substantially outweighed by reports of appointment unavailability, poor reception courtesy, prescription delays, and overall unresponsiveness to patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals significant challenges across multiple service areas, with appointment availability emerging as the most persistent concern. Patients report repeated difficulties securing consultations despite multiple attempts, with many describing extended waiting periods on phone lines only to be told no slots are available. Booking experience is frequently characterised as frustrating and time-consuming, with some patients calling daily without success. Reception experience receives considerable criticism, with patients describing discourteous and dismissive staff interactions, though a small number of recent reviews note improved courtesy from reception personnel.
Prescription processing and medication access present ongoing issues, with patients reporting delays in prescription forwarding, stock unavailability, and unclear communication between the practice and pharmacy services. Communication more broadly is identified as problematic, including missed appointment reminders, unclear guidance on procedures, and limited responsiveness to patient enquiries. Several reviews highlight concerns about waiting experience both on the phone and in-person, with some patients reporting waits exceeding an hour.
A minority of recent reviews indicate some positive developments, with patients noting improved staff attitude and supportive service from certain team members. However, these positive experiences remain substantially outweighed by reports of appointment unavailability, poor reception courtesy, prescription delays, and overall unresponsiveness to patient needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Leah J.
4 years ago
Bad!
Neglectful practice nearly cost my mom's life
Substandard patient care from this medical practice. My mother has been experiencing respiratory difficulties for a fortnight and has repeatedly attempted to secure a consultation. After another unsuccessful attempt to book an appointment, we ultimately contacted the emergency medical helpline, which immediately dispatched an ambulance. She has now been hospitalized. We are seriously considering transferring her medical registration to a more responsive healthcare provider.
Chris A.
4 years ago
Bad!
Terrible healthcare experience with unhelpful staff
Complete waste of time dealing with this medical practice's morning phone call. Wasted nearly 40 minutes stuck in a queue, only to be dismissed by unhelpful and discourteous front desk staff with zero available appointment slots.
Lukman C.
4 years ago
Bad!
Frustrating wait for basic medical support and care
I've been waiting three weeks just to secure a phone consultation through their online booking system. I attempted to contact the medical practice directly since my health concern is pressing, though not critically urgent. A walk-in clinic provided some temporary relief for my symptoms but emphasized I need a GP's referral to a specialist. When I try calling their switchboard in the morning and select the appointments option, I'm immediately greeted by a message stating the lines are entirely overwhelmed. Attempting to reach general enquiries leaves me supposedly second in the queue for around eight minutes before the call abruptly disconnects. Absolutely disappointing service.
Marzencia G.
4 years ago
Bad!
Terrible service and zero compassion for patients
Absolutely the most terrible medical facility I've encountered. They provide zero assistance and completely abandon patients without support.
Jessica C.
4 years ago
Bad!
Terrible hours and zero customer service
Avoid this place at all costs! Despite showing as open on Google, it's actually closed. The business never operates during its listed hours. Find an alternative option.
Kuba H.
4 years ago
Bad!
Frustrating phone booking nightmare with terrible service
Absolutely terrible service, spent four consecutive days attempting to schedule a phone consultation. I diligently call right at their opening time of 8 AM, and after enduring a 15-20 minute hold, discover all available slots are already filled. This experience is so frustrating that even a single star rating feels overly generous.
Tracy M.
4 years ago
Bad!
Pharmacy chaos leaves patient without critical medication
I strongly advise ordering your prescription tablets well ahead of time. I placed my order a week ago, and when I went to collect them today - having completely run out - they informed me they're 'out of stock' despite my prescription just being signed. A whole week later 😡. Now I can't obtain my essential medication. Completely ineffective, and this isn't the first such incident. The pharmacy points fingers at the doctor, the doctor blames the receptionist. But it's certainly not my fault, is it? What's the purpose of pre-ordering when you're unable to secure critical, life-sustaining medications. And they're still not resolving the issue. I'm eagerly anticipating the opportunity to switch medical practices.
Ali H.
4 years ago
Excellent!
Friendly staff made my day smooth
Solid customer support