Swingbridge Surgery
Poor! (31 reviews)
Poor! (31 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Reception and booking experiences emerge as a major concern, with multiple patients reporting difficulties securing appointments, extended waiting lists stretching weeks, lengthy phone hold times, and restrictive online booking windows. Several patients described reception staff as discourteous, dismissive, and unhelpful when inquiring about appointment flexibility or alternative options. In contrast, clinical care receives consistent praise, with patients highlighting compassionate nursing staff, professional expertise, supportive follow-up care, and responsive medical professionals who demonstrate genuine attentiveness to patient needs.
Waiting times present another recurring issue, with patients experiencing delays of 20 to 30 minutes beyond scheduled appointment times, compounded by the frustration of lengthy initial waits to secure consultations. Some patients reported that appointments proved unproductive after extended delays. Communication challenges also feature prominently, with patients noting unresponsive service through digital messaging platforms and inconsistent information provision.
When patients do access clinical care, experiences are notably positive, with particular appreciation for efficient appointment scheduling for follow-up visits, same-day consultations for urgent concerns, and thorough post-procedure support. The practice appears to perform well in delivering compassionate care during consultations and managing continuity of care, though administrative and reception functions require substantial improvement to enhance overall patient experience.
Appointment
Reception
Cleanliness
Care
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Seen on time
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Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Reception and booking experiences emerge as a major concern, with multiple patients reporting difficulties securing appointments, extended waiting lists stretching weeks, lengthy phone hold times, and restrictive online booking windows. Several patients described reception staff as discourteous, dismissive, and unhelpful when inquiring about appointment flexibility or alternative options. In contrast, clinical care receives consistent praise, with patients highlighting compassionate nursing staff, professional expertise, supportive follow-up care, and responsive medical professionals who demonstrate genuine attentiveness to patient needs.
Waiting times present another recurring issue, with patients experiencing delays of 20 to 30 minutes beyond scheduled appointment times, compounded by the frustration of lengthy initial waits to secure consultations. Some patients reported that appointments proved unproductive after extended delays. Communication challenges also feature prominently, with patients noting unresponsive service through digital messaging platforms and inconsistent information provision.
When patients do access clinical care, experiences are notably positive, with particular appreciation for efficient appointment scheduling for follow-up visits, same-day consultations for urgent concerns, and thorough post-procedure support. The practice appears to perform well in delivering compassionate care during consultations and managing continuity of care, though administrative and reception functions require substantial improvement to enhance overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Nick L.
3 years ago
Excellent!
Just a standard flight home
Satisfactory overall ✓ ✔️
E D.
4 years ago
Excellent!
Compassionate care from start to finish
I couldn't ask for a more exceptional medical team. Each person I've interacted with at this practice has demonstrated remarkable compassion and empathy. I want to give extra recognition to the nursing staff, who consistently approach their work with an incredible level of kindness and sensitivity. My sincere appreciation goes out to everyone!
Agnė J.
4 years ago
Bad!
Misdiagnosed and left in the dark
I am dissatisfied with their service due to an infection that the surgeon dismissed as insignificant, claiming nothing was wrong. However, I had to travel to another country to discover my condition was actually serious and not trivial. I have a urinary infection with clepsimia pneumonia. How can we trust our general practitioners, and how can a UK lab test my blood and urine and find nothing, while another country tells me I must stay for treatment or risk my life? Please review the attached message and examine the findings, yet they provide no treatment for my problem. They consistently show no interest in patient care, bouncing me around like a ping pong ball. My GP always redirects me to the hospital, and the hospital sends me back to my GP. What are patients supposed to do in such a situation????
Andrew B.
4 years ago
Bad!
Terrible customer support at registration desk
Service is terrible, staff lacks communication skills and appear completely unprofessional. I strongly advise against registering with this organization.
Cindi C.
4 years ago
Excellent!
Swingbridge staff finally heard my concerns
I've encountered dismissive and unresponsive medical professionals across multiple clinics. However, I'm truly amazed by the exceptional care and attentiveness of the staff at Swingbridge. I deeply appreciate your genuine effort to understand and help me.
Gavin I.
5 years ago
Bad!
Terrible clinic with rude and unhelpful staff
These medical professionals are absolutely the most incompetent practitioners I have ever encountered.
Tj Y.
6 years ago
Average!
Waited weeks for a frustrating five-minute chat
Typically, enduring a 20-30 minute delay beyond your scheduled appointment time can be frustrating, particularly when you've been waiting for weeks on end, by which point you might have already resolved the issue independently, not to mention the occasional disappointment of finding the appointment ultimately futile.
Tamsin W.
7 years ago
Bad!
Long wait and unhelpful staff
Every visit I've had here has been marred by discourteous front desk staff. During my scheduled appointment with my child, we were forced to wait for a full hour without any flexibility. When I inquired about possibly rescheduling or stepping out due to my child's repeated accidents, I was met with abrupt and dismissive responses. The reception team's overall demeanor was incredibly unhelpful and disrespectful.
Matt S.
7 years ago
Excellent!
Dr welsh saved my health journey
Dr Welsh stood out as the most exceptional general practitioner at this medical practice. She played a crucial role in supporting my transformative surgical procedure back in 2014. I'm deeply saddened that she has departed from Swingbridge! Despite her absence, I continue to hold the remaining staff in high regard.
April R.
8 years ago
Poor!
Frustrating wait for pointless doctor visit
After a month-long wait to secure a medical consultation for my son, the appointment turned out to be completely pointless and unproductive.
Nick H.
8 years ago
Great!
Friendly staff made my day better
Consistently greeted with courteous and prompt assistance.