Sydenham House Group Practice
Poor! (63 reviews)
Poor! (63 reviews)
Feedback reflects a significantly divided patient experience at this practice. A substantial proportion of reviews highlight persistent challenges with appointment access, with patients reporting lengthy waits of a week or more and difficulty securing same-day or next-day slots, particularly when seeking urgent care for children. Phone system accessibility emerges as a major concern, with callers experiencing extended hold times, frequent unavailability, and difficulty reaching staff. Reception experience is inconsistent, with some patients describing dismissive or unhelpful interactions, whilst others praise courteous and accommodating staff. Communication breakdowns are evident across multiple reviews, including contradictory information, poor documentation of previous calls, and inadequate explanation of decisions.
Clinical care quality shows marked variation. Some patients report genuine care, listening, and professional competence from clinicians, whilst others describe dismissive attitudes, rushed consultations, and reluctance to explore alternative treatment options. Concerns about continuity of care are noted, with different clinicians assigned at each visit and inconsistent quality between appointments. Several patients report feeling their concerns were not taken seriously or adequately addressed over extended periods.
Positive feedback, though less frequent, emphasises the value of courteous reception staff, professional clinicians who demonstrate genuine care and listening, and supportive team approaches with excellent communication. A minority of long-standing patients report consistently positive experiences with reliable access and dependable clinical staff. However, the overall pattern suggests systemic issues requiring attention to appointment availability, phone accessibility, staff training in patient communication, and consistency in care delivery.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a significantly divided patient experience at this practice. A substantial proportion of reviews highlight persistent challenges with appointment access, with patients reporting lengthy waits of a week or more and difficulty securing same-day or next-day slots, particularly when seeking urgent care for children. Phone system accessibility emerges as a major concern, with callers experiencing extended hold times, frequent unavailability, and difficulty reaching staff. Reception experience is inconsistent, with some patients describing dismissive or unhelpful interactions, whilst others praise courteous and accommodating staff. Communication breakdowns are evident across multiple reviews, including contradictory information, poor documentation of previous calls, and inadequate explanation of decisions.
Clinical care quality shows marked variation. Some patients report genuine care, listening, and professional competence from clinicians, whilst others describe dismissive attitudes, rushed consultations, and reluctance to explore alternative treatment options. Concerns about continuity of care are noted, with different clinicians assigned at each visit and inconsistent quality between appointments. Several patients report feeling their concerns were not taken seriously or adequately addressed over extended periods.
Positive feedback, though less frequent, emphasises the value of courteous reception staff, professional clinicians who demonstrate genuine care and listening, and supportive team approaches with excellent communication. A minority of long-standing patients report consistently positive experiences with reliable access and dependable clinical staff. However, the overall pattern suggests systemic issues requiring attention to appointment availability, phone accessibility, staff training in patient communication, and consistency in care delivery.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mark S.
9 years ago
Bad!
Reception staff could be more helpful
The clinical team has consistently been satisfactory. However, the administrative and reception staff have not met expectations.
Sean H.
9 years ago
Bad!
Phone lines constantly unanswered and unhelpful
The phone lines are consistently difficult to reach, and it appears staff are frequently unavailable. The service feels unhelpful overall. When I asked a member of the reception team if they could check on the phone system, they declined, stating it wasn't their responsibility. This response was frustrating when seeking assistance with a genuine concern. The situation seems to be deteriorating and requires attention. I have concerns about reliability that may affect whether I continue to use this practice for my family's care.
Rebbecca R.
9 years ago
Bad!
Long waits, little help for sick children
Whenever I contact the surgery to book an appointment, there's consistently a lengthy wait of around a week or more. I appreciate that this is understandable given demand. However, when I bring my young child in unwell and am told there's little that can be offered, that feels rather frustrating.