Tadcaster Medical Centre

Friendly dispensary staff and consistent care

I have consistently received good service, and the staff members in the dispensary have been particularly pleasant and helpful.

Helpful staff sorted my emergency prescription quickly

I wanted to express my gratitude to the staff members who assisted me today with an urgent prescription request. They provided excellent service with a friendly demeanor and were genuinely helpful throughout the process.

Quick appointments and supportive care throughout

I have consistently had positive experiences at this medical centre. Whenever I have required an appointment, I have been able to access one without significant delay. The entire team, from reception through to clinical staff, have demonstrated helpfulness and friendliness throughout my interactions. I am currently in the recovery phase following a surgical procedure, and the practice has provided excellent support during this time. I am very grateful for the care received.

Helpful staff who really listened to me

Excellent medical facility. The team members are supportive and the healthcare professionals demonstrate compassion and attentiveness.

Reception staff treated me dismissively

The reception team consistently provided disappointing service, often speaking in a condescending tone that suggested a sense of superiority over patients and clinical staff alike. An internal assessment of their conduct would be beneficial. It would be helpful if the reception staff approached their role with greater professionalism and humility.

Reception helped with urgent medication ordering

We contacted the reception team this morning regarding the process for ordering medication ahead of our upcoming trip, as we were unable to complete the online request before our departure. The receptionist processed our request promptly, and we received confirmation that our medication was available for collection later that same day. We greatly appreciate the efficient and helpful service provided.

Friendly approach helped with my concern

I attended the medical centre and was seen by a member of staff who was very helpful and friendly in addressing my concerns. I appreciated their approach and assistance.

Easy to book appointments when you need them

Compared to what I hear from friends and colleagues about their local medical practices, this surgery stands out positively - my spouse and I have consistently found it straightforward to arrange appointments with a clinician within a reasonable timeframe.

Well organised practice with caring approach

Excellent facility with efficient operations and compassionate care provided by a dedicated team.

Struggling to get face-to-face appointments here

I've attempted to use the messaging service on multiple occasions without success in securing an in-person appointment. It remains unclear what steps are necessary to obtain one. A considerable amount of time has passed, and the level of support continues to feel inadequate. There appears to have been a noticeable change, as the practice was previously more effective in providing assistance.

Quick to respond and genuinely empathetic

Excellent assistance and healthcare team, demonstrating great compassion and understanding. Consistently prompt in their responses. No issues to report across many years of attendance.

Receptionist was dismissive when I needed support

The reception staff came across as unhelpful when I reached out during a difficult time. Rather than providing direct support, I was simply handed alternative contact numbers. When you're struggling, you need assistance available immediately, not redirected elsewhere. Additionally, I found it frustrating that the online request system was frequently unavailable, including on occasions when I tried to access it during standard hours. This made it challenging to get the help I needed when I needed it most.

Struggling to access treatment due to service cuts

Unable to access the care I need due to service limitations. Finding it difficult to get the support required.

Helpful staff made us feel supported

As one gets older, various health concerns naturally emerge. Both my spouse and I have received excellent support throughout our care journey. We have found the practice to be outstanding, with all team members demonstrating genuine helpfulness and professionalism. We are very grateful for the service provided.

Reception staff weren't helpful with my query

The reception staff were not as helpful as I would have hoped.

Staff were helpful and attentive

The entire team demonstrated professionalism and competence throughout my visit.

Practice goes the extra mile with prescriptions

They are good and will make extra efforts to obtain the important and costly medications that I require for my ongoing health condition. Developing a strong relationship with a healthcare provider over an extended period is beneficial. I have experienced a small number of occasions where resolution took longer than expected, and when I requested assistance, the matter was passed between different staff members before eventually being resolved through my own persistence.

Phone consultations delay proper diagnosis and investigation

The practice appears reluctant to conduct face-to-face consultations, instead relying heavily on telephone assessments when appointments can be obtained. There seems to be a tendency to issue prescriptions without thoroughly investigating underlying causes, with multiple courses of medication prescribed consecutively before considering diagnostic testing for potentially serious conditions, which in this case proved significant. Referrals to emergency services have been made for suspected injuries without physical examination of the affected area. While the online triage system is understood to be necessary, its utility is questionable when it becomes unavailable early in the day, sometimes closing by mid-afternoon or even mid-morning, limiting patient access to initial assessment.

Online booking saved me valuable time

I have consistently experienced a sense of support throughout my interactions. The staff have been welcoming and easy to reach. In my view, the digital appointment options have been quite efficient for me personally, though I recognise this approach may not suit everyone's preferences. Much appreciated!

Patient and understanding with my mistakes

Always demonstrates considerable patience when I make an error. A trainee healthcare professional was present during my most recent visit, and it was a pleasure to encounter such a dedicated young person who appears well-suited to a future in the NHS.